“We have a Selco trade card and have started to use it again in the Leeds branch (Nr Leeds United). Cleaning station on entry and the staff all around are very happy to help but one in particular, Will, has gone above and beyond, looking up kitchen parts we needed that weren’t in stock and finding them for us. Taking the boxes that were down from the shelves for us and giving some truly helpful advice and I don’t know how - as we wear masks - but he knows are names every time we go in. Fantastic customer service, deep knowledge and caring attitude. All of them are who we’ve encountered so far but Will seems to be loved by his colleagues and customers alike. I had to write a review for someone so dedicated and always smiling. Credit to Selco. Should be more Wills in this world. In case there’s more than one there it’s the one who wears the jumper and can’t drink caffeine! 5 stars from me & im hard to please!”
“I came to Stirchley branch to do shopping in the afternoon only one till was on , trade desk was busy and one man in white shirt stood behind trade desk and observed instead of try to help. I believe he is a store manager. So poor customer service”
“terrible company, rude staff and untidy warehouse area, pallets left in aisle, trolleys etc and when asked staff to move they call on someone else to do it.”
“Selco’s delivery service is absolutely abysmal! So appalling, if I could give negative stars, I would!
I highly discourage ordering anything for delivery from Selco! You will be disappointed and out of pocket several days for paid labour for absolutely nothing! What a waste of time, for myself and my tradesmen. All for waiting and chasing your delivery! This is the third and final time they have royally screwed up my order.
3 separate occasions, I’ve requested delivery of doors/ fencing materials. And each time the order failed to deliver the day they agreed to, absolutely 0 time frame provided, only partial deliveries of the order made without being informed at all when they would arrive, leaving things open to theft when dumped at the front of the property, no notification or communication for whenever things weren’t able to be delivered (due to being out of stock, busy drivers, whatever excuse) and I was often left having to spend my chasing them for updates, with difficulty getting through at all for several days for the missing parts of my order!?
Do NOT shop at Selco. It’s worth paying more elsewhere, e.g. Travis Perkins who will respect their customer and actually fulfill the service and delivery time they say they will do!!”
“Visited Warrington branch today 11am and after expert help from the lovely Jenny, had all our order delivered at 1pm the same day!
Superb service, extremely helpful and expert delivery”
“Ordered on friday, received the delivery notice for next monday. Monday morning the member of staff called me that they driver didn't show up for work so they will deliver on wednesday morning as a first stop. It's wednesday now, I called selco what time they will arrive, guy said at 9 AM. Its 12 PM, delivery nowhere. My workers sitting here doing nothing, waiting for material. But I need to pay for their time. Selco its a waste of time and my money, won't order from them ever again. Builders depot are much more reliable.”
