“I ordered a bouquet for my uncle's funeral to support my devastated cousins in their grief.
I paid the additional expedited delivery fee to ensure the bouquet would arrive in time for the funeral.
I read the substitution policies and agreed that an equitable alternative (e.g., color, price, quality) would be acceptable.
A customer service agent called me 20 minutes AFTER the funeral started to let me know my order couldn't be processed and wasn't even fulfilled. At all.”
