“Is a Zero star possible?
I purchased a lead for a potential client.
I phoned the client up who was clear to me that he was happy with the service provided by the current accountant but just wanted to make sure that he wasn't paying too much.
I was charged for this by Servicestart.
When I complained they said that the client was still looking for an accountant and the advert was still up. When I phoned they were completely disinterested to the point of rudeness.
I have read previously that my experience with Servicestart was not exceptional.”
“A waste of time and money!
I've used this site to purchase leads for new clients. Given the leads are not cheap to buy it's very annoying when the lead won't respond. Servicestart don't care either. You should get your money back if the lead is no good but they will try and get out of paying you back. In the end I gave up as it seemed pointless spending out with no benefit. I might as well throw my money away with something like Google Adwords. I might actually get some clients that way.”
“Avoid at all costs- Specially ACCOUNTANTS
Avoid at all costs. Specially ACCOUNTANTS. Do not trust them. Their only motto is to sell and sometimes sell aggressively. I have spent much money in buying leads and not small ones big ones with more than £100.00 and client do not respond to requests. Service Start does not want to give credits either as the client did respond once to say 'Call back when she is free'. I would be going to court against them and their policies. My money is not something which they can have without any services. Their customer service believes that I should by vigorously from them to retain one client. Instead of paying attention to the quality of leads they want us to just buy. Most of the leads which are attractive are from fraudsters. I have reported so many to them but no action. I am looking to report their website to HMRC now where there is no check on a lead coming through and big pitfall where accountants can find themselves advising wrong guys. It's against money laundering rules to advise anybody if you don't have his copy of ID or you haven't met a client in person. Servicestart defies all rules asking accountants to call themselves cloud accountant.”
“I have bought several leads from this company since May 2013 and none of them were good.They either had an accountant or bookkeeper already or they were not answering my calls . Sometimes I felt as if I was dealing with some crooks. The Servicestart staff were always and I never got the right information from them with regards to the leads I bought.”
