“What a joke just paid over £780.85 for service and mot, Front break pads replacing which did not need doing and a light bulb changing. I had already paid £103 up front for a deal 40% off Mot and Service and 25% if I paid up front. Giving a grand total of £ £883.85.
I had the work done because I thought he said it would be an extra 60 something pounds.
When I tried to pay, it was an extra £780.85.They put £20 vat on every item regardless of cost. Please be careful. Its all about money, not what actually needs done on your car.
They had sent me a text message. I texted back to ask them to call me as it was too much money.
I then emailed, no reply. I then went onto there messaging service. They said could not get hold of garage and an advisor would call me shortly. No-one called.
Frantic with worry I finally paid, because I needed my car back.
Have wrote a formal complaint on email.
Date of experience: 20 December”
“Had an MOT and was pressured into another £800+ of work. I was lead to believe the work was essential but the MOT document had it as advisory. When the car was delivered the inside was very dirty (I guess the mechanic was wearing dirty overalls and did not protect the upholstery). Worse still was that one of the wheel trims was missing. I contacted the workshop and was told they would replace it. Eight weeks and six phone calls later I drove to the workshop and they fitted a second hand trim. My trim was not new but it was in better condition than the replacement. The workshop was a complete tip in an industrial estate. I cannot believe the hype on the website about carefully selected approved workshops. They are only interested in extracting as much money as possible out of their clients. Better to find a local garage where you can discuss things or better still a dealership if your car is newish. I will not be using them again.”
“Told it would cost £101.88p I ended up paying over £600 for the service.. And they said I had another problem with my car. They said they would sort it out a extra £425 on top of the £600 got my car back and the problem was still there. Got to pay more money to get is sorted.. Not to them. Wouldn't go with them again there a big big rip out a rubbish company I don't know how they get away with it they don't answer the phone or emails big rip off”
