National Transport Services Reviews

Name: National Transport Services
Address: 8610 N New Braunfels Ave, S-607, San Antonio, Texas
Rating: 4.63

4.6 Rating 202 Reviews

91 %

of reviewers recommend National Transport Services

Company Reviews

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Phone:

(888) 346-2202

Location:

8610 N New Braunfels Ave,
S-607,
San Antonio
Texas
78217

National Transport Services 5 star review on 23rd February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NOT ON TIME BY MANY DAYS!!!!!!!!”

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Posted 2 years ago

Dear Efrain, Thank you so much for taking the time to review our National Transport Services. We appreciate your feedback and are sorry to hear that our services didn't meet your expectations. We are sorry that the delivery was not on time by many days, and we apologize for this inconvenience. We hope to have the chance to make it up to you and provide you with the excellent service we strive for. Thank you for your feedback, National Transport Services Team

Posted 2 years ago

“I shipped a classic vehicle with this company. The driver was careless with my vehicle when loading and did not offer a receipt or bill of lading (he didn't even know what that was). Best i could do was get a screenshot of the shipping info he had on his phone. Vehicle ended up at the destination on time, but the steering and exhaust were broken. When the recipient met the driver to unload, the driver said "watch this" then proceeded to spin the steering wheel around rapidly while the front tires did nothing, causing even more damage than was already done. He said "sometimes it works and sometimes it doesn't." This vehicle never had steering issues before it was in the hands of the transorter. The company never was able to resolve this, and I had to eat the repair costs. They are not a transport company with their own drivers, they are a broker company that farms out work to independent contractors and they do not vet their drivers very well. I would NEVER use this company again.”

National Transport Services 1 star review on 21st March 2023

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Posted 2 years ago

Thank you so much for taking the time to provide us with your feedback, Brandon. We appreciate you letting us know about your experience, and we apologize for what happened with the classic van you shipped with us. We are sincerely shocked and saddened by what happened to you, and we understand how frustrating it must have been to have to face extra costs to repair your vehicle. We would appreciate your input on how we can improve our services. Can you provide us with some ideas on how to vet our drivers better and ensure our customers receive full support and a detailed receipt? We would be more than happy to discuss this with you in more detail and ensure that our customers, such as yourself, do not face such inconveniences again.

Posted 2 years ago

“No communication, took way too long and order was cancelled.”

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Posted 2 years ago

Thank you so much for providing feedback on National Transport Services, Bill. We certainly appreciate you taking the time to let us know about your experience. Our records show your 1931 Ford Sedan was picked up in Dallas, OR on March 2nd, 2021, and successfully delivered to Chandler, AZ, on March 6th, 2021. We'd like to make things right. Please let us know if there is something we missed. Sincerely, National Transport Services

Posted 2 years ago

Hello Bill, We hope you are doing well. We wanted to follow up regarding your review. Please let us know if your complaint concerns another vehicle or was ordered under another name. We want to find out what went wrong to correct the issue internally. Your help with identifying the issue would be greatly appreciated. Sincerely, National Transport Services

Posted 2 years ago

Hi Bill, This is a reminder that the negative review you have left us was for another company. We ask for you to please remove this review. Our records show your order with us was delivered on time without issues. Sincerely, National Transport Services

Posted 1 year ago

“First transporter caused damage to car and notified MD that he was unable to load the car. He outright lied to me that he damaged the car and did not want to admit his damage to the car. Will never use your company or suggest to anyone to use your service.”

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Posted 2 years ago

Thank you, Craig, for taking the time to share your feedback. We truly appreciate your input and apologize for your negative experience. This is the first time we have heard about damage to your 1959 MG A Roadster we delivered on November 15th, 2022, that you purchased from Beverly Hills Car Club. So we can better understand what went wrong, please provide us with more details. We want to make things right with you.

Posted 2 years ago

Hello Craig, We hope you are doing well. We wanted to follow up regarding your review. Please let us know if your complaint concerns an order under another name. We want to find out what went wrong to correct the issue internally. Your help with identifying the issue would be greatly appreciated. Sincerely, National Transport Services

Posted 2 years ago

Hi Craig, This is a reminder that the negative review you have left us still has not been solved. Please provide us with more details as our records show your vehicle with us was delivered on time without issues. Sincerely, National Transport Services

Posted 1 year ago

“They damaged the front of my XKE Jaguar”

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Posted 2 years ago

Thank you so much for taking the time to review National Transport Services, Stephen! We're so sorry to hear about the damage caused to the front of your XKE Jaguar. We're dedicated to delivering first-class service to all our customers. This is the first time we have heard about damage to your vehicle since we delivered in early December 2021. Can you please tell us more about what happened? We take all reviews seriously and look forward to amending the situation.

Posted 2 years ago

Hello Stephen, We hope you are doing well. We wanted to follow up regarding your review. Please let us know if your complaint concerns an order under another name. We want to find out what went wrong to correct the issue internally. Your help with identifying the issue would be greatly appreciated. Sincerely, National Transport Services

Posted 2 years ago

Hi Stephen, This is a reminder that the negative review you have left us is still not addressed. We kindly ask that you provide us with further details so we can identify whether or not this was indeed our delivery and not another company. Our records show your vehicle with us was delivered on time without issues. Sincerely, National Transport Services

Posted 1 year ago

“This compnay hired a driver who damaged my vehicle and has lied and we were told the driver was not insured. Then why would you hire him! On top of that, we are still waiting to get reimbursed for our out of pocket expenses of 5k. It’s the worst experience. I still have not been paid from the drivers insurance. It’s been almost a year. Horrible!”

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Posted 2 years ago

Dear Ernest, We apologize for the issues you experienced and appreciate you taking the time to let us know about your experience. It appears that our driver damaged your vehicle, but he was, in fact, insured. We are sorry for the inconvenience this caused, and we are committed to providing the best customer service. We understand that the insurance company covered out-of-pocket expenses amounting to $5K, plus an additional $3,222.29 on February 8th, 2023, Check # 417855. This was paid to you before you wrote this review. Once again, we thank you for bringing this up and apologize for the issues you had to experience with our company. Sincerely, National Transport Services

Posted 2 years ago

Hi Ernest, This is a reminder that the negative review you have left us was incorrect. The information you provided is wrong and misleading. We ask for you to please update or remove this review. Our records show your vehicle was covered by the insurance and was paid out to you in the amount of $8,222.29. Sincerely, National Transport Services

Posted 1 year ago

“I paid to have my car shipped in an enclosed trailer ! It was in fact shipped on an open car carrier ! The transporter stated that there were 34 dents/scathes/marks on my car ! I inspected my car with a flash light and a magnifing glass and none of the marks were there ! The Jackass sent me a picture of a HUGH MALTI-ENCLOSED TRAILERS THAT HE CLAIMS DELIVERED MY CAR ! None of the business owners ever saw that mamath trucks in the alley !”

National Transport Services 1 star review on 20th March 2023

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Posted 2 years ago

Thank you so much for taking the time to leave us your feedback, Charles. We understand and truly apologize for the issues encountered with your car shipment in the enclosed soft-side car carrier. To improve things, please explain in more detail the 34 dents, scratches, and marks the transporter claimed were on your car. We want to ensure that our services are improved and that you and any future customers are provided with superior care.

Posted 2 years ago

Hi Charles, This is a reminder that the negative review you have left us was incorrect. The information your neighbors provided you was wrong. As you can see from the attached photos, your car was delivered in an enclosed trailer and the damages you are complaining about already existed, check the attached Bill of Lading for reference. We ask for you to please remove this review. Our records show your vehicle with us was delivered on time without issues. Sincerely, National Transport Services

Posted 1 year ago

National Transport Services is rated 4.6 based on 202 reviews