“Server itself is good however the customer service is absolutely abysmal its impossible to talk to a human member of staff. When i first bought a years worth server(alot of money) i honestly thought i was scammed because i didn't know how to set up anything and could not play i reached out everyday for 4 weeks and got no help apart from a ai chat which looked so dodgy. I sent multiple tickets which again felt like ai after waiting weeks. I had to spend a month learning plugins ect but me and a friend could play. The only time i got a human response was prices to change and upgrade my server... I feel tricked and let down as a customer really disappointing with the lack help and communication from a human member of staff. From this day i still haven't got a fully working server nearly 4 months later or the help i needed. Live and learn”
“Setting everything up was really straightforward, the control panel is very intuitive and everything has worked flawlessly so far. I snagged a great Black Friday deal and managed to upgrade to double the capacity without paying any extra. I'm very happy with Shockbyte so far, would definitely recommend!”
Hi David,
Thanks for the great review!
We're glad to hear you've been having a great experience with your Shockbyte server.
One thing I wanted to share is that you can in fact change your server icon. We've got a guide (including video) that will assist you here: https://shockbyte.com/en-au/help/knowledgebase/articles/how-to-change-the-server-icon-on-a-minecraft-server
Hi Steve,
Firstly I just wanted to apologise to hear about the issues you've been having with your Satisfactory server.
I can also see that you've had a less than acceptable experience trying to resolve issues through our customer support channel.
This goes against everything we strive for as a company, the main one being to make hosting a game server simple and seamless for our customers.
I've reviewed your account and gone ahead and given you a complimentary RAM upgrade that I hope will resolve the issues you've been experiencing.
We'll also be reviewing the plans we're currently offering to Satisfactory customers to identify if any adjustments need to be made to avoid more negative experiences like this occurring in the future.
Please do reach out again if any issues persist with your server, and we'll be sure to investigate & resolve those quickly for you.
Thanks & warm regards,
Simon J
