Ask a question and get answers from people who are customers of Conni Australia.
About Conni Australia:
Conni has been a leading textile innovator since 2003. That's a long time standing alongside Australians, helping achieve comfort and dignity in times of need.
Hi Joe,
Thank you for reaching out to us.
We understand our products are designed for sensitive needs, and privacy is important. We carefully package all orders with the utmost care and discretion, and use discreet and recyclable packaging.
Should you need information on a particular product or have any questions, please do not hesitate to reach out to our friendly customer service team. We are always here to help.
Warm regards,
The Conni Team
Hi Graeme,
You’re very welcome to exchange any unused, unwashed items that are still in their original packaging.
A friendly member of our customer service team will be in touch shortly to guide you through our return process. We are always here to help.
I bought 2 mats to put in front of our recliner chairs but they are curling up at the corners so have had to remove them as they are a tripping hazard. Disappointed
Hi Cynthia,
Thank you for sharing your experience. Our Conni Floor Mats are designed to stay flat when used on clean, dry, and smooth surfaces.
We couldn’t locate an order under your name, so we’d love to investigate this further for you. Could you please contact our Customer Service Team at sales@conni.com.au or 1300 721 710 with your order details or proof of purchase?
Once we have that information, we can take a closer look and help resolve this for you promptly.
Warm regards,
The Conni Team
Good afternoon Max,
Thank you for reaching out to us.
You can find our sizing chart on each product listing just to the right of the images, above where the price is displayed. Use the drop-down arrow to open the sizing chart. This link will also take you to our sizing charts for you to take a closer look at the waist measurements: https://shop.conni.com.au/size-charts
When selecting from our range, we recommend considering your current underwear size. If between sizes, we suggest sizing up as the sewn-in waterproof layer has limited stretch.
If you have any questions or need further information, please do not hesitate to contact us. Our number is 1300 721 710 if you prefer to discuss over the phone.
Have a lovely day.
Warm regards,
The Conni Team
Good morning Corina,
Thank you for reaching out to us.
Our Reusable Bed Pads are designed to be slept directly upon and are our highest-absorbing product in the range. They offer so much convenience and help prevent stripping the entire bed should a void occur through the night.
Our X-Wide Bed Pads are perfect for a Queen size mattress. They measure 153cm wide and 85cm deep. This link will take you to the X-Wide range: https://shop.conni.com.au/bed-pads?ff17=64
If you have any questions or need further information, please do not hesitate to contact us.
Warm regards,
The Conni Team
Hi Laurilee!
The Conni Ladies underwear ranges, including the Conni Ladies Briefs, are a cotton elastane outer, with a waterproof and absorbent gusset. They are designed with a breathable and waterproof layer that helps protect against leaks, ensuring comfort and discretion.
Good afternoon Brenda,
Thank you for reaching out to us.
Our Classic Bed Pads (without the Tuck-Ins) weigh approximately 600g and can be folded, providing so much convenience while travelling.
You can view the range on our website here: https://shop.conni.com.au/bedding/bed-pads?ff1=2
If you have any questions or need further information, please do not hesitate to contact us.
Have a lovely day.
Warm regards,
The Conni Team
Good afternoon Pene,
Thank you for reaching out to us.
Our Anti Slip Floor Mats are a wonderful addition to any home, office or caravan. They feature a rubberised anti-slip backing and an absorbent, non-splash polyester face.
Our Mid Runner Floor Mat measures 50cm x 115cm and is available in Grey or Pebble. You can view the range on our website here: https://shop.conni.com.au/floor
If you have any questions or need further information, please do not hesitate to contact us.
Our friendly customer service team are always here to help.
Good afternoon Frances,
Thank you for reaching out to us.
We have a few different sizes available in our Reusable Bed Pad range to cater for all mattress sizes.
Our Classic Bed Pads measure 85cm x 95cm and can be used on any size bed. Our Allrounder Pad measures 85cm x 150cm and can also be used on any size bed. The beauty of our Allrounder Pad is that it can be positioned either vertically or horizontally in the bed and can also be used on the couch or back seat of the car.
Our Reusable Bed Pads with Tuck-Ins measure 100cm x 100cm and are ideal for a Single & King Single mattress.
The X-Wide Bed Pads measure 85cm x 153cm and feature tuck-ins for a snug fit. Our X-Wide Bed Pads are perfect for a Double or Queen size bed.
This link will take you to the range on our website so that you can take a closer look at the sizes and colours available: https://shop.conni.com.au/conni-bed-pads
Please reach out to our friendly customer service team if you need any further information or have any questions. https://www.conni.com.au/contact
Have a lovely day.
Warm regards,
The Conni team.
Hello there I’ve been getting the king single micro plush protectors wish in your description says slightly absorbent completely water proof wich is confusing my son leaked right through it during the night how much should it hold
Good morning Corinna,
Thank you for your message. Our Micro-Plush range is predominantly a waterproof mattress protector with light absorbency. If you are requiring full bladder void protection, we'd suggest using the Micro-Plush in conjunction with a Conni Bed Pad. The Bed Pad will hold 2,500mls over an eight-hour period, is entirely waterproof and slept directly on. We hope this information helps and would happily assist you further at 1300 721 710 or at hello@conni.com.au.
Hey I'm just looking at the kids swim pants, looked at come reviews and it seems like they run 1-2 sizes smaller than normal. I have a very slim 5 year old, what size do you reccomemded?
Hi Amanda! Thank you for your enquiry. Our Conni Kids Swim Shorts are to an Australian standard of sizing and are on par with your little one's current bottoms sizing. If they are in between sizing, we'd suggest the size up. Should there be any issue with your swim shorts once they arrive, we'd be more than happy to assist with an exchange.
Good afternoon Anna,
Thank you for reaching out to us. We're all about making your experience with us as enjoyable and hassle-free as possible. You are very welcome to return any unworn/unused items for an exchange or refund. We appreciate your return being sent back in the original packaging.
If you do need to return any products, you can submit a returns request via our website here: https://www.conni.com.au/contact?queryType=6#how-to-return-an-item.
Or, you can contact our friendly customer service team who are always here to assist.
Warm regards,
The Conni Team.
Good morning Jen,
Thank you for reaching out to us.
Our Kids Tackers are a fabulous toilet-training tool that will help catch those little leaks along the way. They feature four layers of waterproof and absorbent material that is built into the underwear. This protection extends from the front waistband, through the gusset to the back waistband.
As the waterproof material does not offer a lot of stretch, I recommend size 8-10 for your daughter. This link will take you to our sizing charts for you to take a closer look at the waist measurements: https://shop.conni.com.au/size-charts
If you have any questions or need further information, please do not hesitate to contact us.
Have a lovely day.
Warm regards,
The Conni team.
Hi Janet!
We certainly do. Our Conni Micro-Plush range is not only a trusted waterproof mattress protector range for our staff, it is also a best-seller with many of our customers. The Micro-Plush range comes in a couple of different styles, depending on your needs. I will leave a link here for you to take a look: https://shop.conni.com.au/microplush
All Micro-Plush Mattress Protectors, Encasements and Fitted Sheets are designed to be slightly absorbent, completely waterproof and comfortable enough to sleep directly on. There is no need for an additional bottom sheet.
Should you have any further questions or queries you are most welcome to contact us on 1300 721 710 during business hours or via email at hello@conni.com.au.
Good morning Maree,
Thank you for your reaching out to us. May we ask what product you are referring to?
You are also very welcome to contact us via our Contact Us page here: https://www.conni.com.au/contact
We look forward to hearing from you.
Warm regards,
The Conni Team.
Thank you for reaching out to us, Aria. Our Reusable Bed Pads have a liquid capacity of approximately 3-4 bladder voids over an 8-hour period. Our Bed Pads are designed to be slept directly upon and help prevent the need to strip the entire bed should a void occur through the night. Our X-Wide Bed Pads are perfect for a Double or Queen Size bed. Please do not hesitate to contact our customer service team if you need any further information.
Thank you for reaching out to us, Karyn. We recommend you consider your current underwear and clothing size when selecting sizes from our Reusable Underwear range. If between sizes, opt for the larger size as the waterproof material that is built into our underwear does not offer a lot of stretch. This link will take you to our sizing charts for you to take a closer look at the waist measurements: https://shop.conni.com.au/size-charts. Please also do not hesitate to contact our customer service team, who are always here to answer any questions and assist with sizing.
I have a son with a genetic disorder and bad incontinence (pee). Is this product suitable for sleeping ? I have Conni products including waterproof bed layer which works well but I'm looking for a product that will address this issue.
Good morning John,
Thank you for reaching out to us. May we ask which product you are referring to?
For the management of nighttime voids, we highly recommend our Reusable Bed Pads. Our Bed Pads are our highest-absorbing product in the Conni range and are designed to be slept directly upon. They offer so much protection and convenience and prevent the need to strip the entire bed should a void occur through the night.
You are welcome to take a closer look at the range on our website here: https://shop.conni.com.au/conni-bed-pads
Please let us know if you need any further information.
Warm regards,
The Conni team.
Hello Alan, Thank you for reaching out.
I would recommend the large size for an 85-90 cm waist measurement. Conni Leak-Proof Men's Underwear is a waterproof and absorbent underwear designed to absorb and protect.
Hi Joe,
Thank you for reaching out to us. Our Conni Pull-Ons offer wonderful protection from heavy leaks and full voids of the bladder and bowel. They have a liquid capacity of approximately 3 bladder voids and are ideal for nighttime use.
We have designed our Pull-Ons with a wider absorbency area at the rear of the brief to help prevent leaks through the leg openings.
You are very welcome to try a sample. The sample request form can be found on the Conni Pull-On listings here: https://shop.conni.com.au/pull-ups
Otherwise, please don't hesitate to contact us with your delivery address and the size you wish to try and we can organise this for you.
Thank you Raymond for reaching out. The care instructions for the Conni Bed Pads are a follows:
Machine washable and tumble dryer safe, Conni products can be used countless times!
For best results, wash with WARM or COOL water and a good quality laundry detergent. Conni Absorbent products dry quickly on the clothesline or in the tumble dryer on LOW heat. Too much heat can damage the waterproof layer.
Do not use fabric softeners.
Do not use bleach.
Good morning Carolyn, Thank you for contacting Conni.
We have 3 options available for Mattress Protection. Our Micro Plush Mattress Protector and Micro Plush Encasement offer full waterproof protection and are slightly absorbent. Our Waterproof Mattress Protector only offers waterproof protection and comes with drawstring toggles at each corner for ease of use.
You are very welcome to email us at sales@conni.com.au if you need any further information.
Hi Lorraine, Thank you for submitting your question about how to wash the Chair Pads. A member of our customer service team has been in touch via email with further information on our washing instructions. We do also recommend line drying as the sun's UV rays act as a natural antibacterial. Please let us know if you have any other questions.
I bought two of these mats sand have started to use them but I cannot understand the cleaning instructions. I am 85 and the print is so tiny. Could you please forward them to me. Thank you
When washing any products from the Conni bedding, chair and underwear range, we recommend using a good quality washing detergent such as Napisan. Please avoid using Fabric Softener as this will coat the fibres and prevent the Chair Pad from absorbing any liquid. Excessive Heat and Bleach are Conni products’ worst enemies! They will completely compromise the integrity of the waterproofing material. Our Anti Slip Floor Mats are to be washed by hand and left flat to dry to prevent any rippling or overstretching of the rubber backing. A member of our customer service team has also forwarded an email with further information for you.
