Hi Margot, it is completely normal to shed more hair as our Regrowth Treatment with 2% Minoxidil begins to work. The treatment works to extend the growth phase of your hair growth cycle, and as a result of extending that phase, the resting phase is shortened causing you to shed your existing thin, weaker hairs. Over a period of usually four months, you will begin to see new growth of thicker, stronger hair. In addition, we have a wide range of healthy hair care products designed to support healthy hair and scalp, including 5 different formulas of our Follicle Strengthening Shampoo & Conditioner. We would love to discuss your goals, usage and experience with Keranique so we can better customize the program to your needs. Your Product Specialists are happy to help Monday through Friday from 9am-9pm EST at (888)237-4131.
“I'm having a hard time canceling my subsription. Did not realize (my fault!) that payment occurs EVERY month, but you receive the product every three months. Didn't see any improvement in hair growth, but hair loss hasn't increased. Have used the products for over a year.”
Hi Katy, we are sorry to hear about the difficulties with cancelling your automatic shipment program. We have cancelled your automatic shipment program, please check your email for your confirmation number. You will not be billed again, nor will you receive future shipments. Please don't hesitate to reach out to Your Product Specialists for support, we are available Monday through Friday form 9am-9pm EST at (888)237-4131.
“The product does seem to work, but the bottle that it comes is is impossible to squeeze the product out. I would think those that use it are older customers, our squeeze factor is not what it used to be.”
Hi Karen, thank you for your feedback. We understand that the 12oz Shampoo & Conditioner bottles can be a bit tough to squeeze, and are so sorry to hear that it is impacting your usage. We've processed a shipment for 2 pumps, one for your shampoo and one for your conditioner, to better access your product in the shower. Thank you for using Keranique, we are so happy to hear about your success. Keep up the great work, and please don't hesitate to reach out to Your Product Specialists. We are happy to support you Monday through Friday from 9am-9pm EST. Thank you
“I have tried repeatedly to stop your products from coming. They keep coming even though I cancelled my subscription several times. I do not want any more.”
Hi Gail, we are sorry to hear about your experience. Our goals are for you to have a rewarding experience with both our products and our services. We have cancelled your automatic shipment program, you will not receive future shipments, nor will you be billed again. Your Cancellation Number is CNCL17980950. Keep in mind, your Product Specialists are happy to support you Monday through Friday from 9am-9pm EST at (888)237-4131, in addition, you may access your account online through our Customer Portal https://myaccount.keranique.com/login
Thank you
“I have been using the following Kernique products since November 2023: Keranique hair regrowth, shampoo and conditioner and lift and repair treatment spray. The only potential improvement is less hair loss. I did not observe any other improvements, including hair growth or thickness. I am questioning if this product is really for me.”
Hi Nina, thank you for using Keranique. Regrowing your hair takes time and commitment. Keranique Hair Regrowth Treatment with 2% Minoxidil contains the only ingredient FDA approved to regrow your hair, and should be used twice a day, every day. Although some users will see some results within the first couple months, for best results and new growth it can take longer, depending on your own personal hair growth cycle. We would love the opportunity to better discuss your goals, expectations, and usage with Keranique as we have a wide range of healthy hair care products we can customize the program to suit your needs. Your Product Specialists are happy to assist you Monday through Friday from 9am-9pm EST at (888)237-4131. Thank you
“This rating is due to the fact that I seem to have no control over which products are automatically sent to me and billed!
I will be leaving this company due to this problem.”
Hi Frankie, thank you for reaching out, we are so sorry about the confusion with your automatic shipment program. Our goals are for you to have a rewarding experience with both our products and our services. Your current automatic shipment program is set up for one Lift & Repair Treatment Spray to be sent every 90-Days. This program can be modified or cancelled by contacting your Product Specialists Monday through Friday from 9am-9pm EST at (888)237-4131. Alternatively you can cancel your automatic shipment program online via your Customer Portal at https://myaccount.keranique.com/login
Thank you
“I love the smell the texture and how my hair feels after I wash it. About increase growth I don’t see a change but I don’t see a decreasing in the area either”
Hi Emilia, thank you for reaching out. We have processed the request to cancel your automatic shipment program, you will not receive future shipments, nor will you be billed again. Please check your email for a confirmation of cancellation and your Cancellation Number. Keep in mind, Your Product Specialists are happy to support you Monday through Friday from 9am-9pm EST at (888)237-4131.
Hi Carri, thank you for reaching out. We have processed the request to cancel your automatic shipment program, you will not receive future shipments, nor will you be billed again. Please check your email for a confirmation of cancellation and your Cancellation Number. Keep in mind, Your Product Specialists are happy to support you Monday through Friday from 9am-9pm EST at (888)237-4131.
“Absolutely hate the product. Tried it for several months and done nothing for my hair. Cancelled the orders and am still getting charged even after many calls to cancel. Would never recommend!”
“I love using Keranique! I have very thin hair and this product has made a noticeable difference. Not only does it provide volume to my hair daily but I have new growth as well. Keranique is also graded well on the Yuka App (app used to rate products based on preservatives & quality of ingredients). Previous hair products I have used were rated poorly. This is an awesome product and smells nice as well.”
“The products are helpful and I notice some change in my hair growth. However, I am receiving too much product, I haven't used all of the first box as of yet, and I have two more full delivries. Is there a way to slow the process down? It would be most helpful. Thank you!”
Glad the product is working for you! I moved your next shipment date to 1/6/2025 to give you some time to use the product up that is currently in your possession.
“I'm 71 and have had thinning hair for years. I use kereaique daily but don't really so much new growth, yet it has slowed down the hair loss noticeably
I have very pretty white hair and I believe it's helped to keep my hair beautiful”
