Lifeline Northern Beaches Reviews

Name: Lifeline Northern Beaches
Address: 310 Sydney Road, Balgowlah, New South Wales
Rating: 4.73

4.7 Rating 93 Reviews

95 %

of reviewers recommend Lifeline Northern Beaches

Company Reviews

Product Reviews

148

Questions

Visit Website

Phone:

99495522

Email:

online.shop@lifelinenb.org.au

Location:

310 Sydney Road,
Balgowlah
New South Wales
2093

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Lifeline Northern Beaches 5 star review on 26th May 2025

Bronwen Downie

Lifeline Northern Beaches 5 star review on 10th July 2024

Virginia Gordon

Lifeline Northern Beaches 5 star review on 5th June 2024

Belinda

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, good product”

Helpful Report

Posted 1 year ago

Dear Malissa, Thank you for taking the time to leave a a review. We're thrilled to hear that you found our service to be great and our product to be of good quality. Our team spends a considerable amount of time doing what we can to assist our online customers and your recognition means a great deal. Thank you.

Posted 1 year ago

“What a fabulous find! Lifeline Northern Beaches will from now on be my number one go to shop for that something uniquely dazzling for that million dollar look with a 'steal' price tag! Loved my oh so pretty Marcs' cocktail dress to impress!”

Helpful Report

Posted 1 year ago

Hi Elizbeth, Thank you for making the time to leave us a review. We greatly appreciate your feedback and are so excited to hear that you will be making our shop your number one go to shop for something unique and dazzling. Look out for our twice weekly newsletter and our Fabulous Finds!

Posted 1 year ago

“Prompt refunds. May take up to a week to dispatch delivery. Excellent details of listed items online - very helpful. Superior information in this regard.”

Helpful Report

Posted 1 year ago

Thank you for your kind review. We are a small team that run the online shop three days a week, doing our best to provide our customers with a positive online shopping experience. Your loyal support and positive feedback is greatly appreciated.

Posted 1 year ago

“I am loving shopping online at Lifeline. The clothes are great quality and they arrive in the post really quickly. Great service!”

Helpful Report

Posted 1 year ago

We are so pleased to hear that you are having a positive experience with our Online shop. Thank you for your review and helping to support Lifeline's Community programs.

Posted 1 year ago

“Love my purchases. They were so beautifully & carefully wrapped and arrived on my birthday which was a lovely surprise”

Helpful Report

Posted 1 year ago

Hi Belinda, Thank you for your kind review and photo. We were so pleased to hear that you had an extra present to unwrap on your Birthday.

Posted 1 year ago

“Very pleased with the quality of items and speed of delivery.”

Helpful Report

Posted 1 year ago

Hi Clare, We are so pleased to hear about your positive experience with our services. We hope you enjoy wearing the new additions to your wardrobe.

Posted 1 year ago

“Thank you, for sending my order so promptly. Further to this, I must commend you on how beautifuly you folded and wrapped the garments. Great service. Many thanks Sharee Dd”

Helpful Report

Posted 1 year ago

Hi Sharee, Thank you for taking the time to leave a review and for commenting on the beautifully folded and wrapped garments. Our staff member was so pleased to hear about your positive review. She takes great care in ensuring that our beautiful garments arrive safely.

Posted 1 year ago

“Still haven’t received my order placed 2 weeks ago on the 17th May”

Helpful Report

Posted 1 year ago

We haven't heard back from you and we hope that you have recieved your parcel from Sendle. Thank you for your honest review. We will use it to evaluate our new mailing system to regional customers.

Posted 1 year ago

“Even after a detailed investigation, I didn’t receive my parcel. I was not left any delivery note nor ref number to action; although the delivery company did get back to me. A disappointing experience. For all.”

Helpful Report

Posted 1 year ago

Our sincere apologies for this inconvenience. We are working very hard to resolve this issue with our new delivery company and will continue to keep you personally updated.

Posted 1 year ago

Hi Patrizia, Thank you for your kind message to let us know how grateful you were for our team helping you through this delivery debacle. We appreciated your patience and were so pleased to hear that your dress arrived intact and glorious following a national investigation with this delivery service. We hope you look sensational in this spectacular Victoria Beckham dress, it truly is a stunning garment! You will be pleased to know that we are now returning to our original delivery service, which is better able to support our regional customers.

Posted 1 year ago

“Gorgeous garments. Beautifully presented, always just as described, and nicely wrapped. Super efficient delivery. So good to be able to make a worthwhile contribution to wonderful Lifeline, and to help to promote sustainable clothing!”

Helpful Report

Posted 1 year ago

Thank you, Aileen for your being a loyal customer. Every purchase from our store helps to fund Lifeline's Crisis Support Line (13 11 14) and our Community Support programs. We are also proud of the fact that we are able to curate a wide range of high quality second hand fashion to promote sustainable clothing.

Posted 1 year ago

“I do a lot of on-line shopping and rarely have I found such a professional website, easy ordering and prompt delivery as yours. I am in awe with how easy it is to manouvre over your site, Everything is well presented. Thank You.”

Helpful Report

Posted 1 year ago

Dear Ursula, Thank you for your kind review and for recognising the hard work of our online team. We were so pleased to hear that your were happy with our service. Every purchase from our stores helps to fund Lifeline's Crisis Support Line (13 11 14) and our Community Support programs.

Posted 1 year ago

“Where to begin? Lifeline Northern Beaches online shop has transformed my shopping experience, - from jaded and uninspired by anything I could afford in mainstream shops - to exciting, beautifully curated pieces which are tantalising, - interesting styles from varying eras, affordable and easy to browse and to purchase! Hooray for the whole hard-working team and thank you for all your efforts. A huge success story and may you thrive on into the future......I'm sure that you will!”

Helpful Report

Posted 1 year ago

Hi Melanie, Thank you for your gorgeous review and best wishes. It has been wonderful to witness the growth of our online store and to find that a large volume of our customers, like yourself are return customers.

Posted 1 year ago

“Excellent purchase”

Helpful Report

Posted 1 year ago

Hi Mary, We are so pleased to hear that you are happy with your purchase.

Posted 1 year ago

“Good to have online advertising. Maybe a little more detail like measurements would be helpful and a few more photos”

Helpful Report

Posted 1 year ago

Hi Coral, We are aware that purchasing from an online store is challenging for our customers and we spend time photographing and writing descriptions and measurements for all of our garments. We are always happy to answer any questions via email and to send through additional photos, descriptions and measurements to assist you with your purchasing. Please always feel free to reach out if you need extra help.

Posted 1 year ago

“Very nice item. New with tags. Great value. Best thing was the quick postage and beautiful packaging. Nothing to complain about. Excellent service.”

Helpful Report

Posted 1 year ago

Hi Stephanie, Thank you for letting us know that you were pleased with our service and packing. We are very fortunate to receive some generous donations which are very often new with tags. We hope you enjoy wearing your new jacket.

Posted 1 year ago

“Beautiful dress in as new codition I received the dress 2 days aftering ordering it.”

Helpful Report

Posted 1 year ago

Hi Vivienne, Thank you for taking the time to let us know that you were happy with the condition of your dress. We are very fortunate to receive quality garments from our generous donors. Hope you enjoy wearing your new dress.

Posted 1 year ago

“My order came promptly and exactly as sold. Great customer service and fantastic value for money”

Helpful Report

Posted 1 year ago

Hi Nicole, thank you for your kind review and generous support. We are really pleased to hear that you were happy with our service. Best wishes, Lifeline Northern Beaches Online Team.

Posted 1 year ago

“High quality, well described garments, care taken with wrapping and my purchases have been delivered in a timely manner. Very happy with this shop and pleased to know that my purchases make a difference to others.”

Helpful Report

Posted 1 year ago

Thank you for your generous review. As part of the national Lifeline network, Lifeline Northern Beaches has proudly been serving our local community for over 50 years. Funds raised through our Lifeline Northern Beaches Online Shop go towards funding our community programs. We greatly appreciate your valued support.

Posted 1 year ago

“What a wonderful online shop! Exceptional garments in excellent condition. Exceptional service. And proceeds go to Lifeline's valuable community service. Very highly commended. Suatainable fashion that helps do good in the world. Thank you for your shop, and for your caring principles.”

Helpful Report

Posted 1 year ago

Thank you for your generous review. We are very fortunate that our wonderful donors provide us with such high quality garments that we can offer to our customers. Our Online store aims to reduce environmental impacts through supporting circular fashion whilst funding Lifelines community services.

Posted 1 year ago

“Happy with the service and to help out Lieline, but as is the case with many clothing suplliers (new or preloved), sizes are wrong. USA sourced tend to be one size larger whereas Chinese sourced can be well out. The jacket from a well know supplied Charlie Brown was well made BUT not a size 14 or even 12. It was size 10 !! It's not Lifelines fault as you can hardly try on all the clothes !!!”

Helpful Report

Posted 1 year ago

We appreciate your feedback and we're sorry to hear that your Charlie Brown jacket did not fit. Thank you for emailing us about your concern with this order, we have responded today outlining how to organise a refund. We strive to accurately represent the item details in photography and we measure garments to provide additional sizing confirmation to the garment label size. We are happy to assist by answering any queries via email about a garment, including extra measurements if you have any concerns prior to purchase.

Posted 1 year ago

Lifeline Northern Beaches is rated 4.7 based on 93 reviews