"Beware of this Fraud Website who Traps buyers and does not deliver.\r\n\r\nI am writing this detailed review just to make all the Innocent Buyers to be aware of these Fraudsters.\r\n\r\nI Ordered a dining table Costing Rs 1, 52, 150\/- on 24 Aug 24 from Shopping Platform \u201cSHOPPS.IN\u201d vide order number 615888.Even when I was ordering I got a Whattsapp call from Mr Shankar from 9946828484 who politely lured me to place the order. I was promised that delivery will be made within 15 days of order. Even after 15 Days of order, When I didn\u2019t receive my item or any dispatch detail from the seller I tried to contact them, I could not contact them as they had switched Off the number from which they SHANKAR has called and there was no response from their WhatsApp Chat also. Even their Customer care number 1800-203-7307 was not working . After putting lot of efforts, I could contact them on WhatsApp Call on 9368425673 after 20 days of placing order. I was told by the representative Mr Siddesh that they accept that my delivery is delayed and all other orders in last 2 months have been delayed. I told them in that case they must cancel my order and refund my amount immediately They confirmed me that they have cancelled my order and forwarded my refund request vide Complaint No: RR615888\/23\/09\/24 to their concerned department.\r\n\r\nBut after this, I again did not get information regarding the refund details from this Fraud Seller. I kept writing them emails and kept calling them on WhatsApp call but got no satisfactory reply. Did endless mail communication with them for refund but still did not get refund.\r\n\r\nThen I raised a Chargeback with my Credit Card Bank regarding this transaction that neither I received the ordered Items nor I got the refund. Seeing that I have Escalated the matter with Bank, On 03 Oct 24, I got Whatsapp message from 8535046991, Gurpawan Kaur of MS D\u00c9COR, Moradabad, saying that their all the orders were delayed and this is the reason they could not deliver my item. When I told her to refund my amount immediately, She never responded back. Then I received a mail and call from the seller that, \u2018Since I have raised chargeback with my Credit Card, Let the Banks deal with it\u201d and threatened on call that they will see how I will get my money back now\u2019.\r\n\r\nThey then played fraud with the Credit Card Bank also saying that they have already delivered the items and provided the bank a copy of Invoice of the order and a fraudulent copy of the Courier Slip as proof of delivery, which was never dispatched.(document attached).Infact, the Ticket number of Courier Slip of RIVIGO MAHINDRA LOGISTICS is shown as Invalid on the website of RIVIGO MAHINDRA LOGISTICS.\r\n\r\nThen I raised the matter to RBI Ombudsman on 08 Jan 25.When Bank was carrying out it\u2019s Investigation, On 23 Jan 25, got a message from Mr Siddesh that their Owner(Gurpawan Kaur) wants will call me .After few minutes I got a whatsapp call from Gurpawan Kaur of MS D\u00c9COR, Moradabad .When I told her that they did not deliver my item from last 05 months and they are Fraud, she kept the phone down and told \u201cdo Whatever you want, they will neither deliver the item nor refund my money back\u201d. After few minutes I received whatsapp call from Mr Siddesh again wherein he asked me why I have escalated the matter to RBI?I told him since you have done Fraud with me, so now get ready to face the music.\r\n\r\nIn the mean time I contacted the Local Police with all the documents(Mail Communication and Whatsapp chats with this Fraud Website, Fraudulent Dispatch documents they had provided to Bank). SHO told me that I should had come to the them earlier as it\u2019s just an open and shut case and assured me that they will be taught an Exemplary lesson. SHO immediately called on Siddesh\u2019s number but someone else was on other side. SHO left a message for callback. Next day got a call from SHO, that Siddesh had called up and they have immediately refunded the amount to my Credit Card, which I received.Though I have received my money back, but I have decided that I am not going to leave these Fraudsters and follow up them with Police and legally too so that they can't cheat any innocent buyer in future.\r\n\r\nFollowing are few things to be kept in mind while dealing with this Fraud Website.\r\n\r\nThey will be very helpful and polite till the time you order from their website.\r\n\r\nThey always call from Whatsapp number.\r\n\r\n3.They don\u2019t have any shop or store and have tie up with some local vendor at Moradabad .The address is 56, Adarsh Nagar, Idgah Road, Moradabad(UP) Pin:244001. Gurpawan Kaur of MS D\u00c9COR, Moradabad is controlling all these Fradulent transactions.\r\n\r\nI could find from the reviews from various Review Websites, If at all they deliver anything, it will be of very low Standards and not at all what is shown on their website.\r\n\r\nThey won\u2019t return any item on the pretext of their return policy and will never refund once you have paid them.\r\n\r\nThey don\u2019t entertain COD as they are aware that no one will accept their substandard items.\r\n\r\n7.While going through all the reviews on various independent websites, I could make out that all the genuine buyers have very horrific experience with them and have written NEGATIVE reviews. There is one peculiar thing in all their POSITIVE reviews. You can notice, once someone puts a negative review regarding their shopping experience with SHOPPS.IN, you can see number of Positive reviews(sometimes 10-12) on a same day or within few days for the same or similar item. This trend is repetitive to hide the negative Review. You can very well make out that all the POSITIVE Reviews are PAID\/FAKE reviews.\r\n\r\nOn their website, you won\u2019t find even a single negative Review. They won\u2019t let you put any negative review on their website. I had put Negative review for my order 6-7 times but it was never was shown on their website. Moreover, if you put negative review on Independent REVIEW WEBSITES, they will Flag your review on that Website and ask that Website to remove it, which they tried with me too.\r\nMy purpose of writing this long review is only to help all other Innocent buyers, who are trapped by this Fraudster. Also to make future Buyers also aware of this Fraud Website. And if anyone wants to get in touch with me for any help, they can contact me in DM.Also, Immediately report the matter to POLICE to get back your money back from these Fraudsters."
