“SP does a fabulous job of helping its customers get the right product for its intended purpose. Their customer service is so very helpful and knowledgeable, they do everything that they can to make their customers happy. I would definitely recommend buying their products, they are expertly designed and crafted and perform as they say they will or are happy to make things right for you.”
“While we have not had much rain since my purchase, but I did get some jacket time and all was good.I was very pleased with the customer service. The woman who took my order was very helpful. Themprocess worked very well and I received the jacket in about 48 hours. Looking forward to the rainy season!”
“I have several items from Showers Pass. All are of the highest quality and well designed for outdoor enthusiasts and bicyclists, in particular. My latest purchases are waterproof socks and waterproof gloves (high vis). I purchased these to 'break' myself from excuses of not riding outside during cool, inclement weather. I used the Showers Pass sizing guide and both fit, but both are snug, which suits me. If you are near the bordeline in sizes, go to the next size up. By my own oversight, I ordered small size gloves instead of medium. It was easy to return them and SP replaced them with mediums within about 10 days with no arguments (It takes a while for mail to get there and back, so 10 days seems fine). We're still enjoying fine weather in the upper midwest, so I have not put these new items to test yet, but I am confident they will meet my needs!”
“The term Customer Service sometimes connotes sterility. At Showers Pass, an outdoor sport clothing outfit, dealing with any staff member, whether over the phone or via e-mail, one experiences Personal Service. Although I live 1,200 miles from its doorstep, SP is my neighborhood shop.”
“User friendly website, and my order arrived several days early. It would be nice if returns or exchanges were included, but a few bucks isn't too expensive for the extra peace of mind.”
“In a very timely manner I received my mtn biking shorts from Showers Pass. They are really first-class. Great colour saturation, quality materials and smart features. I’m really happy with my purchase.”
“Although the item I ordered did not arrive (shipping company fault - not Showers Pass), the staff at Showers Pass were very helpful and accomodating. I will definitely purchase other items from them.”
“I live in the Portland Oregon area. I have 2 of their jackets. One I use exclusively on the bike and the other I use for my daily walks if it’s raining. Their products are great. Very durable and very rainproof. Customer service is very helpful.”
“I own other SP products. This jacket will be used mostly next year when I attempt the Tour Divide 2025. Saw others using this jacket, which is why I purchased it (Blue won). Wish the hood would have been available to purchase at the same time. Currently sold out?”
“I just received my Century CC jacket, so it's too soon to speak to its functionality, but if it lasts as long as my previous Showers Pass jacket--15 years or so!--it's the real deal! And the customer service cannot be any better!”
“Customer service was absolutely top-notch. I believe I worked with Sherry. Accurate in describing sizing and extremely helpful with my purchase. Product has been fantastic and will be put to the test in Scotland next week. Keep up the good work.”
“I thought my jacket “leaked”. Showers Pass replaced it with a new one. They asked me to return (at their expense) the leaking jacket so they can conduct tests. Their customer service is fantastic!!!”
