“I am currently giving Sigma Sports the benefit of the doubt over my warranty issue but would like to explain where I currently am and why, as a FE/HE Lecturer in Customer Service, I find their response "warmish".
I bought a Cinelli Zydeco in June 2020 which is still under warranty. During a service, the press fit BB on the drive side fell out, literally fell out.
Sigma asked for photos which I duly sent and as they quite rightly stated to me without inspecting it they cannot be sure what the issue is and who the blame lies with, including me! Apparently it could be rider error. Therefore I have packed a box (more cycle photos required) and they have arranged for a collection.
If the frame is faulty then I am not sure what happens next as Sigma were more keen in telling me that the opinions of other professional cyclists and shop mechanics on warranty issues was worth not a jot.
It was suggested in one conversation that I "stuck" the BB in place with some fixing paste! A short term fix one would think that would probably rear its head again at some point and then me be out of warranty.
So if Cinelli fitted a potentially faulty BB to my frame and then shipped it to Sigma Sports, for some apparent reason that is now my fault and if the BB is faulty, Sigma will ONLY CHARGE ME for the part....!!
However, I would consider Sigma Sports to be a great company. Their website and products are next to none BUT I do find their response to warranty claims slightly odd.
Trying to arrange a collection is also proving difficult and it was also pointed out (rightly I guess?) that until the bike is safely with Sigma, anything that happens in transportation is guess what........!! Yep, my fault.
Over £2500 on a new bike under a year old... as I said the verdict currently out and don't let that put you off buying a bike or anything else from Sigma, but I'm keen to understand what will happen next....And I will update here. Communicated both email and telephone.”
“I was loyal to Sigma Sports in Hampton Wick UK for years until 2020/2021 when they proved to be next to useless. We had the pandemic so I gave them the benefit of the doubt the first half dozen attempts to book a service for the bike they sold me about 2 years ago. I made at least a dozen attempts by attending the shop twice, going on their web site, emailing them several times and leaving voicemails over a 6 week period. I gave up today and called Giant in Twickenham for a Gold service of my Focus bike as they do all makes. I was delighted that my call was answered on a Sunday at the first attempt and that they could fit me in within a fortnight.That's it Sigma. You had me in your pocket but when no one could be bothered to deal with a long- standing customer, then I'm off to find someone who will show they care. J- Teddington”
“I was struggling to find a specific bike saddle, but Sigma Sports had the very one I wanted. Ordering was quick and easy, and a £10 discount for a first purchase made the purchase that much sweeter. I'd happily buy from them again, and recommend them to friends looking for a quick, efficient and price competitive service.”
“Short version: I bought a Specialized bike through SigmaSports (and they forgot to grease the seatpost that got it completely stuck in the frame). SigmaSports decided not to believe me nor try to help me (I live in Germany, they offered some possible discount on a new frame) and said no warranty claim could be triggered. I then contacted Specialized in Germany and they performed an inspection and confirmed SigmaSports did a mistake and I got a new bike through them to replace my faulty bike from SigmaSports.
Long version: Late 2018 I bought a Specialized Crux cyclocross bike through SigmaSports. Sadly I used the bike very little in the first year and it was mainly sitting in my flat at room temperature (about 100 km ridden according to strava). However I wanted to try and ride more during autum / winter and at the end of 2019 I took the ride out for a spin only to realize that the seat post was completely stuck. After trying all the tricks I had found on youtube I took the bike to two different bike shops and they could simply not move the seat post at all, where their hypothesis was that sigmasports had not applied any grease / fat to the seat post from the beginning - seeing the bike looked almost brand new. I contacted sigmasports and they simply told me forget about any possible warranty claim and they could "maybe out of goodwill give me a small discount on a new frame". After some back and forth with sigmasports customer service they state that I could maybe ship the frame to the UK and they will try and get the seat post unstuck but this will 100% not be covered under warranty. Instead of making the effort to ship the bike to the UK and all the costs this would include I decided to contact Specialized Germany. They eventually helped me out, performed an inspection and confirmed that sigmasports did not apply any fat nor grease to the seat post from the start (as written above, sigmasports did not believe me even though I had taken the frame to two different bike shops). This obivously triggered a warranty claim and last week I got a brand new Specialized Crux delivered to from Specialized Germany to replace the faulty bike I got from SigmaSports.
Specialized Germany showcased excellent customer service, whereas sigmasports were arrogant and refused to even consider that they might have made a mistake and I would advise anyone buying a new bike to reconsider due to this reason.
I wrote to Sigmasports a week ago informing them that I would be writing a review about my experience and they did not get back to me.”
“Always a 1st class service from a Top cycling retailer. Always have what I need in stock and Prices are very competative. Delivery is nice and quick. Can't ask for more. Highly recommended.”
