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silksilky.com Reviews

1.3 Rating 110 Reviews
F
Happiness Grade
F

Returns - Difficult

20.00%
Industry Average
DO NOT BUY. The customer service is highly responsive but exchanges and returns, while are allowed within 30 days, demand a $43 fee. Egregious. DO NOT BUY. Their sizing runs small.
posted 3 weeks ago - Anonymous
1) They don't provide free returns.
posted 1 month ago - Yusuf N
The so-called easy returns that they advertise are not really that easy after all.
posted 1 month ago - Alex
They do not provide free returns.
posted 3 months ago - Floyd Bruno
I sent back the first item - Easy Returns they say! I had to send it from Australia back to USA at 3 times the cost of local delivery.
posted 3 months ago - Anonymous
If I can give less than one star, I would have done. This is a scam. Please do not buy from this company. Sizing is wrong and the return process is nothing short of a robbery. It is impossible to track returns and the process is shrouded in secrecy. To even get a return address was a struggle. I am still waiting for a refund and kicking myself for falling for this scam. DO NOT BUY FROM THIS COMPANY.
posted 3 months ago - Anonymous
The returns policy of this company is woeful. I purchased a garment for my wife at Christmas. Of course it was over 39 days before she tried it! The sizing is not realistic. They refused a refund. I will not be using or recommending this company again. Customer has to pay for the return!
posted 3 months ago - Anonymous
To add insult to injury, I have to pay for the returns.
posted 3 months ago - Peri Blum
Returning an item a nightmare Returning an item a nightmare Returning is a nightmare, no clear returns policy easy to locate, no returns labels, paid for postage, They provide mw with wrong address. 3 month pass by no refund. This company is a scam. NEVER AGAIN! My order number: CA555519832 My return number: LM205956195CA
posted 3 months ago - Lana
Purchased in Australia. The products are dropped ship out of China, shipping takes weeks. Returns are difficult and must be at your own expense to an return address in the US.
posted 3 months ago - David B