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silksilky.com Reviews

1.3 Rating 162 Reviews
F
Happiness Grade
F

Returns - Difficult

15.79%
Industry Average
They lie about returns.
posted 3 months ago - Anonymous
After returning three items, I received confirmation of the returns, but it has now been over two weeks without any sign of my refund.
posted 4 months ago - Hazel Tran
Appalling customer service. The returns process is deliberately impossible. These people need to be investigated.
posted 5 months ago - Anonymous
It’s clear they make the process hard on purpose to avoid accepting returns.
posted 5 months ago - Sara
DO NOT BUY. The customer service is highly responsive but exchanges and returns, while are allowed within 30 days, demand a $43 fee. Egregious. DO NOT BUY. Their sizing runs small.
posted 7 months ago - Anonymous
1) They don't provide free returns.
posted 8 months ago - Yusuf N
The so-called easy returns that they advertise are not really that easy after all.
posted 8 months ago - Alex
They do not provide free returns.
posted 10 months ago - Floyd Bruno
I sent back the first item - Easy Returns they say! I had to send it from Australia back to USA at 3 times the cost of local delivery.
posted 10 months ago - Anonymous
If I can give less than one star, I would have done. This is a scam. Please do not buy from this company. Sizing is wrong and the return process is nothing short of a robbery. It is impossible to track returns and the process is shrouded in secrecy. To even get a return address was a struggle. I am still waiting for a refund and kicking myself for falling for this scam. DO NOT BUY FROM THIS COMPANY.
posted 10 months ago - Anonymous