“The company is totally untrustworthy. I have returned an item and had a confirmation they have received it over 2 weeks ago. My refund still have not been issued. I keep emailing them and prompting on life chat, but I am being completely ignored. This is just a bad joke AVOID this company on all cost!!!”
“I ordered a silk cap from Silk Silky 2nd April 2025. By 11th June, no cap. Lots of back and forth on email. They blamed the courier service saying I didn't put the right address, I proved twice that I DID put the correct address. I submitted a complaint through Klarna, Silk Silky reversed this saying it was my fault, it was NOT my fault. None of the information I provided was incorrect. I paid for a hat I never received. If this company is not a scam then it's certainly not a company to buy from. DO NOT BUY FROM HERE. They offered me the most pathetic compensation. Not even a full refund. HORRENDOUS.”
“I am disappointed with the blouse I purchased. It feels like polyester. Says 5% spandex, feels like more than that.
After reading reviews I probably won’t return it.”
“Avoid! We ordered a slip and it arrived faulty: the seam was defective. The company refused to refund or exchange. We have had to initiate a chargeback through our credit card to try and recoup the cost. An absolutely awful company.”
“I tentatively ordered 2 camisoles after reading the reviews. They arrived and I love them. Very good quality and great fit.
I then ordered a longer silk dress - also perfect. Love the colour.
I’ve just ordered 2 dresses for a summer holiday so fingers crossed they will be just as beautiful. The colours are true and quality lovely. I bought through the Shop App which made my purchase seamless. 💗”
“I wish I would have read reviews before purchasing anything. Very poor customer service. Make sure to check the return policy(certain items can't be returned even if not used. The care of silk is terrible, though they say nothing of this on their site. It's supposed to be cooling, definitely not that. and if you do/can return something, customer is responsible for shipping! I've never had that from other online companies!
Expensive lesson learned!”
“Have been ordering on line with many companies over the years and this is THE WORST company i have ever dealt with from a service perspective. They give you no option to speak with anyone. They write the most polite emails known to man, but make it almost impossible to get an exchange, even when you do everything perfectly the way they request it to be done. It took me over 5 months of over 20 emails, and even threatening a law suit, for them to finally send me the exchange product. Horrible, horrible company. Hoping like crazy they go out of business.”
“Never order anything from them. They refuse refund when email them. And there is no how to start a refund online.
Now i am stuck with something doesn’t fit me. Terrible company.”
“Paid for the order, got no confirmation email, then just can’t get them to respond on chat or via email. Have proof of the transaction but they literally won’t respond.”
“My score for them would be zero as well. I returned the merchandise. It was beautiful. It just didn’t fit me in the bust. I received credit for the pajamas and I’m still waiting for credit for the night shirt. It has been MONTHS. I sent photographs I took of the merchandise before I packed it up, unworn, tags on. I sent them the return receipt from the post office. The package was received by them in March. The items were both in the same package. They refunded my money from the pajamas but not the night shirt. I guess they misplaced the night shirt because I’ve never received a refund. Again, sent in the same package. Terrible. Terrible customer service. Their clothes are beautiful but, do not buy from this company. You will be sorry. This has been a truly awful and time consuming experience.
I was unable to upload photos .”
“Awful, awful, awful. Still waiting for a refund. I sent rhe item back priority mail and have confirmation that it’s been delivered. They now want me to send a picture proving it was delivered. I told them the US post office doesn’t take photos. Does anyone have any suggestions on how to get my money back?”
“My score for them would be zero if I could. This was one of the worst return experiences I’ve ever had. Unlike most normal stores, they don’t give you a simple return label or even a QR code. Instead, they send you a random warehouse address and expect you to pay out of pocket for return shipping, which can cost just as much as the item itself. And of course, they conveniently never mention this anywhere on their website.
You’re forced to email them just to initiate a return, and then they bombard you with messages trying to talk you out of it. I told them I had a brand new, unused item with tags still on it, and they still made me jump through hoops. After several frustrating emails, all they accept my return.
Their return policy is deliberately difficult, shady, and manipulative. It’s clear they make the process hard on purpose to avoid accepting returns. After this experience, I’ll never shop with them again, and I wouldn’t recommend anyone else do either.”
“ordered two items, only one was delivered. They refused to refund on the item that did not show up. I had to dispute through my credit card company after multiple requests for a refund. buyer beware.”
“Ordered a pair of boots for my birthday and was told in the checkout an estimated date of April 28th to March 15th. It's now almost June and no boots. My post office said they can't even find the tracking number for them”
“I would give zero if I could. Ordered a pyjama months ago. Recieved a completely wrong item and let myself get talked into sending the wrong item back with the promise of getting the post fee refunded. Here I am, months later, without the original item, nor the wrong item nor my money back or refund of the posting fee (from Switzerland to the US). A complete fraud. The company refuses to pay me back my original order or give me an address to direct legal documents from a lawyer…”
“I would never buy from this company again. I recently had breast cancer and had a double mastectomy. I bought a chemise that I thought would have a neckline to cover my scars; it did not. As a consequence, I reached out to make a return. First, it is not an easy process like most stores. They don’t just give you an address to return things. You have to email with them where they try to convince you not to return the item. I told them I had a brand new piece of merchandise with all the tags still in it, and they sent me through the wringer trying to prevent me from returning it. After several emails back and forth, they finally offered me a discount coupon. The return policy and process are so restrictive that I would not do business with them again. Further, I thought they displayed an utter lack of compassion and humanity around the rationale for my return.”
“As
The behaviour from this company is shocking, they sell poor quality inferior products and act unlawfully. Ordering from them was a huge mistake. I ordered two items, a camisole and a skirt, the camisole sent was the wrong colour and had a mark on the front of it, the skirt had loose threads all over it and was very badly made, the zip was twice as long as the opening so there was unused zip just hanging down inside the skirt, preventing it from fitting properly. I contacted the company and they did not want me to return them, instead they offered a 30% refund instead (which I refused), it took four emails from me for them the accept the return and then they refused to pay the return postage. I explained that under uk consumer legislation that they are liable for the return costs of faulty/incorrect items, they offered a voucher for money off further purchases; obviously I will never order from there again so I refused this. After a further four emails they agreed to refund the postage via PayPal. I return the items (at a cost of £4.99) and they have had them back for over two weeks. I have not received a refund for the items or for the postage. I have sent more than 20 emails to this company and am £80 out of pocket. They always reply (usually quickly to emails) apologising profusely and saying that they will escalate but nothing has materialised. Please, please don’t shop from here and avoid the awful (and stressful) experience I have had. I am going to have to make a claim through the court to get my money back and will be reporting to Trading Standards. Order number UK222299641”
