“Do NOT buy anything from SilkySilky. Their sizes are off and you CANNOT return. First bad sign, they do not post their return instructions. After multiple emails over several weeks, SilkySilky finally provided an address and instructions. The items were returned and USPS confirmed the delivery. NO refund, crickets, ghosted.”
“I ordered two sets of pajamas for Christmas. I needed an exchange, which they were totally okay with and returned the items according to their instructions. They forgot about my order, one month later, I reminded them I didn’t get my package. They then proceeded to ship me my order in two separate packages, the latter of which came 4 days later. 1) They forgot about my order, 2) they told me the orders were shipped together via the tracking order, 3) I got the packages separately. When I asked for a refund, they told me to send the packages back. Customer service had a pleasant tone, but I was met with incompetence at every stage of this process. 2 months later, I finally have my items, but expect emails with nice tones, but absolutely no ability to get anything done.”
“I would never buy from this company again. I emailed them several times to return a faulty item and they never answered me, just completely ignored my email. They are a scam and the products don’t seem legit either, I have been buying legit silk for years and theirs seems cheaper. Also they have very poor sewing. I am very disappointed and would never recommend to anyone.”
“It's been over 3 weeks and I have not got my order. They issued a shipping label but never actually sent the order. I emailed them about 15 times and I still have not received my order. Christmas, New Year's, and the anniversary trip is now passed. The only compensation that we're willing to do is give me a coupon for a future order. Unbelievable!”
“The "silk" kimono that I ordered is not silk. The label on the kimono says 100% silk but it is a polyester mix material that is more like satin. This is a scam. Do not buy from this company.”
“Some of the pajama sets are nice quality and others feel cheap. It seems they buy from various manufacturers so quality is inconsistent.
Two stars are taken away because their return process is awful. They make returns as difficult as possible.
You have to email them no less than four times and then go through all sorts of efforts to force you to keep what you already said you don't want.
Then you'll finally- about two weeks after asking- get an email with several warnings about not getting your refund if one detail is missed- literally designed to increase their chances of keeping your money.
I'll never buy from them again and suggest you avoid SilkySilk and buy from a reputable store that has more respect for their customers.”
“I paid force scarves, one had bad hemming in my view, with threads sticking out. I am having a hard time returning it. There's no direct, convenient return policy but a back and forth emails with these people. I am still waiting.....
Please DO NOT BUY from them!!!!
They need a negative 5 star review.”
“It is the worst company I’ve ever come across. I would give a -1 star, if I could. I ordered a pair of pj pants at the beginning of November. I ordered size small, they sent me size large and refused to give me a refund. Instead I had to pay for shipping to send them back, in order to get my correct size. Now, it’s been two weeks after they received my refund package, yet I still don’t have any idea when they’ll ship my correct size which I paid for.
It’s so frustrating!!”
“Silk Silky sent me the wrong product. I inquired if I could return it for a replacement. They said they would ship the replacement when they received the original. I returned the unused original in the packaging exactly as I received it. However,
they charged the full price for the replacement.
I have written them several times asking for a refund for the original.
They have refused to send a refund so now I am out $90.00 (for the original +shipping) as well as $70.00 for the replacement, and they have the unused original which they can sell to someone else.
This is an example of lousy business practice, and not only will I never do business with them again ,but I recommend you don't either.lynhaven”
“zero stars
If I could give zero or below zero for this shirt I would ! Don’t buy from this company this shirt is garbage Material is so itchy I believe that it has zero silk in it! I washed it in cold water and it shrunk like a baby shirt! $50 dollars waisted! I brought size L and usually im size M I never brought nothing that is pure garbage”
“I bought a pajama and paid a high price for it. When it arrived, the quality was poor, the size was disproportionately large, and the customer service was lacking.”
“The product is nice. It's impossible to return anything. I tried in 4 occasions to ask for a return on a nightgown and robe set with the tags attached and not worn. I only received the run around. One text claimed they would provide the return address. I never heard back from them again except for a survey asking how the customer service was. I would never purchase from this company again.”
“I ordered a fitted sheet, it was quite expensive. It does not fit a double at all, would not even fit a single bed. Also not real silk. Avoid this company! I want a refund but doubt if I will get one. My new resolution, avoid Chinese companies and stop clicking on items in FaceBook Wish I could give a minus score.”
“It's very difficult to get a response to return any products. I have been trying for 2 weeks to get a return authorization. I received emails stating they're sorry that I am not happy with the product but they don't give me any address or return authorization. I suspect they are stalling so they don't have to accept the return in the alloted amount of time. The merchandise that I want to keep is very nice. I would've ordered more merchandise except they're not responding to my requests. I won't do busses with a company with poor customer service.”
“DO NOT BUY! I received mismatched items (PJ set). Two months down the road, the didn't send me the correct item. They said i need to return it before they send me the correct item. But they wouldn't send me the shipping label. I escalated the case to PayPal, but they are not helpful.”
“Beware - another scam which is so disappointing. I did receive thee items, 3 week delivery timeline, the sizes were all wrong, in asking for a return process was told I had to mail to the US at my cost!!
the site did not provide this detail when I purchased or I would never have gone ahead!!”
“I ordered an item that wasn’t the right color. There want any info on the website about where to return to. I emailed them to get more info. They requested a picture which I sent and they still did not send me any info about returning. I order from online retailers all the time and have never had an experience like this where they won’t let you return it.”
“Another of the 'fake UK company' brigade - ordered a special present for my wifes anniversary and absolutely nothing moved on the order for over a week. Dont fall for the marketing/website - this is another 'your order will be dispatched from china' company”
