“I ordered a medium, my usual size and found I was send something so small a child could not have worn it. Wanting to return it was a complete nightmare. I still do not have clear instructions on how to do that after many communications with what I think might be a robot.”
“I ordered a nightgown and it was too small. Returned it and requested larger size. 2 months later still waiting for gown.
Customer service polite but does not do anything. Beware!”
“Disgraceful company. My husband bought me a silk dress that didn't fit. Offered credit note and waited 2 months for a return. Total scam. £170 dress that has been returned and no refund.”
“Pure Silk Double Layer Sleeping Caps W/ Ribbon. -
DO NOT buy this unless you have a pixie cut.
They are very deceptive about sizing. I bought 3 for Christmas gifts and they are all useless because our hair grows past our ears. I’m not sure what to do with them because their customer service is appalling. I’d love to exchange them. Of course they cheap quality, but that’s what you get for the price.”
“If I could give a 0 review I would. The item took over two weeks to arrive. The day after I received the product, I tried to return the unused item. It has been almost two months , 20 emails, sending in a video of the item and still no refund or address to send it. They offered half money back and to keep the product. I don't want the product and want my full refund as the policy stated was available . This company is a scam. The bonnet isn't even silk. Do not buy this product!!”
“I wish I had read the reviews before I made a purchase. Made a purchase the first week of February for Valentine's Day. I am still waiting for the pajamas set to be delivered. I was told by customer service that the delivery was made. Upon checking with USPS delivery number was bogus. This company is a real RIP OFF. The USPS should do a investigation of silksilky. This company should not be able to do business in the US!”
“Ordered on 2/4. Website said it will be there for Valentines Day. Nope.
Don't know yet about sizing issue because I don't have item.
If everything good I'll upgrade my rating.”
“Wrong advertisement, sizes are much smaller and I doubt very much that it's actual silk. Returning is a big hassle and they make you settle for other options like a coupon for your next shopping on their site, which you will not want.”
“Bought £75 silk pyjamas for gift - arrived in minute box - totally unsuitable to give as present. Returned them the same day after contacting the company. This was 6th January . Have not been refunded despite umpteen emails saying refund was being processed. Do not buy from them.”
“Awful company. They do not provide free returns. I bought my wife silk pajamas for Christmas. The bottoms did not fit. I asked the company for an exchange. They gave me two options pay for another pair of bottoms or pay for pay to return the item. I chose the latter because the first was ridiculous. I sent the package by recorded delivery and it was lost in the post. The post office will not cover the cost of the goods and only paid a tiny amount of compensation. I notified SilkySilk and rather than reimburse me as a matter of goodwill they offered a 20% discount on future items. Shocking, they do not put the customer first.”
“Wish I had read these reviews before I bought something from them. Sizing was wrong. I returned my product January 8th they got it the 13th. Still no refund. They are at spring festival holiday.”
“I lose my savings and earnings when I follow some phony investment brokers on Instagram. They refused to let me withdraw, claiming I needed to pay fees that I didn't have. I recovered my money with the assistance of "'help@reaintell @ gmail.com,'" and I'm investing with Wiki Desks since they're safe, quick, and dependable.”
“Lies, Lies and more Lies.
Delivery took 3 times longer than advertised and too late for my wife's birthday.
Sizing is WAY WAY too small. I was offered a deal on sending another item. I kept being told the replacement had been sent, but tracking showed it had not. Every time I emailed them, "Oh yes, we will send it now" They Lied.
I sent back the first item - Easy Returns they say!
I had to send it from Australia back to USA at 3 times the cost of local delivery.
Over 40 emails to finally get my money back. They wanted my PayPal account to refund my Postage. I said No as I don't trust them.”
“Silkysilk, very good on its advertising. Mighty poor on customer follow up. My order 102182193643 was returned 12/07/2024. No refund. Forty days, several emails later... still no refund. As yet, no response. What gives?”
“If I can give less than one star, I would have done. This is a scam. Please do not buy from this company. Sizing is wrong and the return process is nothing short of a robbery. It is impossible to track returns and the process is shrouded in secrecy. To even get a return address was a struggle. I am still waiting for a refund and kicking myself for falling for this scam. DO NOT BUY FROM THIS COMPANY.”
