“Silk Silky sent me the wrong product. I inquired if I could return it for a replacement. They said they would ship the replacement when they received the original. I returned the unused original in the packaging exactly as I received it. However,
they charged the full price for the replacement.
I have written them several times asking for a refund for the original.
They have refused to send a refund so now I am out $90.00 (for the original +shipping) as well as $70.00 for the replacement, and they have the unused original which they can sell to someone else.
This is an example of lousy business practice, and not only will I never do business with them again ,but I recommend you don't either.lynhaven”
“zero stars
If I could give zero or below zero for this shirt I would ! Don’t buy from this company this shirt is garbage Material is so itchy I believe that it has zero silk in it! I washed it in cold water and it shrunk like a baby shirt! $50 dollars waisted! I brought size L and usually im size M I never brought nothing that is pure garbage”
“I bought a pajama and paid a high price for it. When it arrived, the quality was poor, the size was disproportionately large, and the customer service was lacking.”
“The product is nice. It's impossible to return anything. I tried in 4 occasions to ask for a return on a nightgown and robe set with the tags attached and not worn. I only received the run around. One text claimed they would provide the return address. I never heard back from them again except for a survey asking how the customer service was. I would never purchase from this company again.”
“I ordered a fitted sheet, it was quite expensive. It does not fit a double at all, would not even fit a single bed. Also not real silk. Avoid this company! I want a refund but doubt if I will get one. My new resolution, avoid Chinese companies and stop clicking on items in FaceBook Wish I could give a minus score.”
“It's very difficult to get a response to return any products. I have been trying for 2 weeks to get a return authorization. I received emails stating they're sorry that I am not happy with the product but they don't give me any address or return authorization. I suspect they are stalling so they don't have to accept the return in the alloted amount of time. The merchandise that I want to keep is very nice. I would've ordered more merchandise except they're not responding to my requests. I won't do busses with a company with poor customer service.”
“DO NOT BUY! I received mismatched items (PJ set). Two months down the road, the didn't send me the correct item. They said i need to return it before they send me the correct item. But they wouldn't send me the shipping label. I escalated the case to PayPal, but they are not helpful.”
“Beware - another scam which is so disappointing. I did receive thee items, 3 week delivery timeline, the sizes were all wrong, in asking for a return process was told I had to mail to the US at my cost!!
the site did not provide this detail when I purchased or I would never have gone ahead!!”
“I ordered an item that wasn’t the right color. There want any info on the website about where to return to. I emailed them to get more info. They requested a picture which I sent and they still did not send me any info about returning. I order from online retailers all the time and have never had an experience like this where they won’t let you return it.”
“Another of the 'fake UK company' brigade - ordered a special present for my wifes anniversary and absolutely nothing moved on the order for over a week. Dont fall for the marketing/website - this is another 'your order will be dispatched from china' company”
“Ordered silk blend white t shirt . Had to chase up order and when if finely arrived. The t shirt is poor quality and see through, very disappointing. Tried to return for refund. I would not get full refund, they offered 15% back of the price of t shirt. And that's shipping to the US at my cost. Don't buy from this company. Consumer rights don't seem to apply to them I would give 0 rating if could.”
“Stay away it's been over a month still haven't shipped one pillowcase and refuse to give me a refund...I just get emails saying they are fixing the issues...please dont be a fool like me. shop some where else”
“They sent the wrong item. Multiple emails and they will not send the correct item until I mail back the wrong one at my upfront expense which they claim they will reimburse. I don't trust them. Terrible customer service. I wonder if these are even silk.”
“They lie about returns. I had to mail back my return at my cost via UPS. They first tried to tell me if I kept my pjs then they would give me a discount. The Pjs didn't fit so I didn't want them. They wanted proof that I mailed and warehouse recieved. I sent them UPS confirmation and they never got back to me. I had to call my credit card company to get the charge disputed and taken off. They are completely untrustworthy! I had written a good review earlier and now I take it all back. They kept sending me e mails from different female customer service reps--all fake I'm sure. Stay away!”
“So far it's been 2 weeks and 1 pillowcase has yet to be shipped out. I don't think I will ever order from here again a lot of other companies out there with better logistics”
