“Very disappointing experience. The quality of the items was poor and did not match my expectations, but the biggest issue was the customer service and return process.
Customer service is available only by email, and responses can take up to 24 hours. When I requested to return my order, I was provided with an incorrect return address, which resulted in wasted time and unnecessary frustration. The company also does not provide a prepaid return shipping label, meaning customers have to go to the post office, pay for return shipping themselves, and handle the entire return process on their own.
For an online retailer, the return process should be simple and straightforward, especially when an item does not fit or the quality is disappointing. Instead, this experience was unnecessarily complicated, time-consuming, and inconvenient.
I would not recommend this company based on my experience. Both the product quality and customer service need significant improvement.”
“Absolutely appalling !!!
They claim to make '365-Day Easy Returns' - in fact, they don't seem to make any returns at all. No reply to my emails, no return ticket, no order number, and no reply from their automated chat assistant - what a joke!
They completely sent me the wrong item, which is not what I needed - off it goes to the charity shop! Total waste of time and money.”
“Received a silk set and shirt had no buttons. They asked for photos and I sent them to them then they said to send it back but I had to pay postage and bring it to the post office they have no return postage they give you an address to send it to It was delivered 10 days ago and yet they never gave a refund. I went to my credit card to resolve what a joke. They lost a good customer”
“I would strongly advise against buying from Silky Silky. Their sizing is completely inaccurate. I’m normally a size 10 and was gifted a large, yet it fits more like a size 6 at best. I physically cannot wear it.
The fabric quality is also extremely poor — very thin, cheap-feeling, and honestly questionable as to whether it’s even genuine Mulberry silk as advertised.
The whole operation feels incredibly misleading. They present themselves as an Australian brand, but it appears to be a Chinese drop-shipping business operating behind an Australian-looking website. Very dodgy and not transparent at all.
For the price they charge, the quality is unacceptable. You would genuinely get a better product on Temu for a quarter of the price.
Do not waste your money.”
“Quality and stitching is of chinese quality but for local or good quality pricing. I would recommend not to buy from here. They models look great but after your garment has had one wash cycle it'll be falling apart, shrinking and have irreversible creases forever.”
“This is a nightmare company please avoid and keep your hard earned money.
Incorrect sizing, definitely not 100% mulberry silk it’s cheap tat in my opinion. Challenging return system, inconsistent sizing and extremely poor stitching and quality. Made in China with no uk phone number they use uk distribution centres. You will have to pay for your costly return and they insist on refunding you the postage through PayPal only. They will only refund you once you involve your bank. The worst company I have ever been involved with. Please avoid the photographs are nothing like what actually arrives.”
“I ordered from SilkSilky for a wedding, trusting their professional image, but it has been a nightmare. They use EcoScooting in Spain, a carrier that is a complete joke.
They attempted delivery at a business office (with a receptionist available all day) on a Sunday and then on Monday at 8:20 PM. Obviously, the office was closed. Instead of fixing it, their customer service sends automated emails saying my package might be "destroyed" if I don't fix it myself.
To make it worse, their tracking bot is now lying to me: yesterday it said "no more delivery attempts possible" and today it says "good news, it's assigned" with a smiley face, while the real tracking hasn't moved in 24 hours.
I have opened a PayPal dispute and I will NOT close it until I have a full refund. If you need your items for a specific date or event, STAY AWAY. Their logistics are a lottery and they don't take responsibility for their carriers' incompetence.”
“Return process is very poor requiring multiple emails. I suggest disputing charge on credit card from the start. Otherwise you will end up in a "customer Service" email loop designed to exhaust you.”
“Impossible to return. Avoid this seller.
So I ordered some silk pajamas as gift for my wife. Pajamas were far too small so attempted to return. No free returns (ok, it says so on the website), but several issues:
1. I requested return on 11 Jan 2026. Didn't get a reply until 20 Jan after chasing them.
2. When requesting a return, you get challenged for a reason before they provide a return address. Strange.
3. Even though I requested a return, I was offered 4 options
Solution A: If you prefer not to spend the time and effort returning the item, you may keep it and receive a new one in your preferred size at an affordable price.
Solution B: If you’d like to exchange, you can also send the original back to our overseas warehouse for exchange—we always put your experience first.
Solution C: If you’d rather not exchange, we can offer a partial refund of 15% or 30% cash coupon of the item which you wanna keep.
Solution D: Of course, if you prefer, you are always welcome to return it for a full refund.
4. Eventually given a returns number and an address. No phone number.
Package was sent from Norway to Germany, at my expense, on 24 January. Package remained "in transit" until it was returned to me on 5 March - not accepted.
My struggle continues, but I am not hopeful about getting my money back.”
“Do NOT buy anything from SilkySilky. Their sizes are off and you CANNOT return. First bad sign, they do not post their return instructions. After multiple emails over several weeks, SilkySilky finally provided an address and instructions. The items were returned and USPS confirmed the delivery. NO refund, crickets, ghosted.”
“I would never buy from this company again. I emailed them several times to return a faulty item and they never answered me, just completely ignored my email. They are a scam and the products don’t seem legit either, I have been buying legit silk for years and theirs seems cheaper. Also they have very poor sewing. I am very disappointed and would never recommend to anyone.”
“It's been over 3 weeks and I have not got my order. They issued a shipping label but never actually sent the order. I emailed them about 15 times and I still have not received my order. Christmas, New Year's, and the anniversary trip is now passed. The only compensation that we're willing to do is give me a coupon for a future order. Unbelievable!”
“The "silk" kimono that I ordered is not silk. The label on the kimono says 100% silk but it is a polyester mix material that is more like satin. This is a scam. Do not buy from this company.”
“I paid force scarves, one had bad hemming in my view, with threads sticking out. I am having a hard time returning it. There's no direct, convenient return policy but a back and forth emails with these people. I am still waiting.....
Please DO NOT BUY from them!!!!
They need a negative 5 star review.”
“It is the worst company I’ve ever come across. I would give a -1 star, if I could. I ordered a pair of pj pants at the beginning of November. I ordered size small, they sent me size large and refused to give me a refund. Instead I had to pay for shipping to send them back, in order to get my correct size. Now, it’s been two weeks after they received my refund package, yet I still don’t have any idea when they’ll ship my correct size which I paid for.
It’s so frustrating!!”
“zero stars
If I could give zero or below zero for this shirt I would ! Don’t buy from this company this shirt is garbage Material is so itchy I believe that it has zero silk in it! I washed it in cold water and it shrunk like a baby shirt! $50 dollars waisted! I brought size L and usually im size M I never brought nothing that is pure garbage”
“I bought a pajama and paid a high price for it. When it arrived, the quality was poor, the size was disproportionately large, and the customer service was lacking.”
