“What a joke. Items were badly fitting so I returned them.
1) They don't provide free returns. I had to pay to DHL the items back to them - Ok fair enough I suppose. At least I'll get my money back and only be out of pocket for the DHL cost.
2) After sending the items back, it took 5 weeks and 15 emails to get them to finally process the refund. Every single time I emailed I got the generic we are checking and will do it in "2 business days" response. They operate like this hoping you'll eventually forget and then they won't have to refund you. Its intentional and calculated. Absolutely pathetic thief like behaviour.”
“I have only purchased from this vendor once. However, I will never purchase from them again! I have been trying to return the items that did not fit me for an extended period of time. They simply refused to provide me with a shipping label. The so-called easy returns that they advertise are not really that easy after all. They will send you email after email asking for information as to the items that you are returning. And at one point those emails will become so redundant that you will lose your cool. After providing the order number and specific name of the items being returned, you will be continuously asked what items you’re returning, why you’re returning those items, send pictures of the items that you are returning. In sum, do not buy from this vendor unless you know for a fact that items you’re purchasing will actually fit you. I am not providing any feedback in terms of the quality of the items I received as it is not applicable in the specific instance.”
“I returned the silk pajama set which arrived AFTER Christmas. Service is polite, but evasive. Nothing is resolved. Difficult to return and now that they have the item, all I get are sweet words and NO action. Do not order from this company!”
“This has been the worse experience I’ve ever had to where I haven’t been given my refund. I’ve given you proof there is no dispute. I’ve been lied to saying my refund would be given in 48 hours and yet that has yet to happen.”
“I ordered a medium, my usual size and found I was send something so small a child could not have worn it. Wanting to return it was a complete nightmare. I still do not have clear instructions on how to do that after many communications with what I think might be a robot.”
“I ordered a nightgown and it was too small. Returned it and requested larger size. 2 months later still waiting for gown.
Customer service polite but does not do anything. Beware!”
“Disgraceful company. My husband bought me a silk dress that didn't fit. Offered credit note and waited 2 months for a return. Total scam. £170 dress that has been returned and no refund.”
“If I could give a 0 review I would. The item took over two weeks to arrive. The day after I received the product, I tried to return the unused item. It has been almost two months , 20 emails, sending in a video of the item and still no refund or address to send it. They offered half money back and to keep the product. I don't want the product and want my full refund as the policy stated was available . This company is a scam. The bonnet isn't even silk. Do not buy this product!!”
“I wish I had read the reviews before I made a purchase. Made a purchase the first week of February for Valentine's Day. I am still waiting for the pajamas set to be delivered. I was told by customer service that the delivery was made. Upon checking with USPS delivery number was bogus. This company is a real RIP OFF. The USPS should do a investigation of silksilky. This company should not be able to do business in the US!”
“Ordered on 2/4. Website said it will be there for Valentines Day. Nope.
Don't know yet about sizing issue because I don't have item.
If everything good I'll upgrade my rating.”
“Wrong advertisement, sizes are much smaller and I doubt very much that it's actual silk. Returning is a big hassle and they make you settle for other options like a coupon for your next shopping on their site, which you will not want.”
“Bought £75 silk pyjamas for gift - arrived in minute box - totally unsuitable to give as present. Returned them the same day after contacting the company. This was 6th January . Have not been refunded despite umpteen emails saying refund was being processed. Do not buy from them.”
“Awful company. They do not provide free returns. I bought my wife silk pajamas for Christmas. The bottoms did not fit. I asked the company for an exchange. They gave me two options pay for another pair of bottoms or pay for pay to return the item. I chose the latter because the first was ridiculous. I sent the package by recorded delivery and it was lost in the post. The post office will not cover the cost of the goods and only paid a tiny amount of compensation. I notified SilkySilk and rather than reimburse me as a matter of goodwill they offered a 20% discount on future items. Shocking, they do not put the customer first.”
“Wish I had read these reviews before I bought something from them. Sizing was wrong. I returned my product January 8th they got it the 13th. Still no refund. They are at spring festival holiday.”
“I lose my savings and earnings when I follow some phony investment brokers on Instagram. They refused to let me withdraw, claiming I needed to pay fees that I didn't have. I recovered my money with the assistance of "'help@reaintell @ gmail.com,'" and I'm investing with Wiki Desks since they're safe, quick, and dependable.”
