I ordered silk pyjamas for a 50th birthday present on 15th March expecting them before the 25th March. They never turned up. I emailed on 28th and received a reply saying holidays and disruptive weather delayed the parcel and to wait 5 - 8 days after the shipping date which was 17th March! 1st April I emailed saying still undelivered and tracking message unchanged and asked for a refund. Tues 3rd April support replied saying they would send another package. I answered immediately informing I just wanted a refund. Reply on 03/04 was an apology and the promise of a refund within the next few business days. 12/04 still no refund, they replied to my query saying they would need to investigate if the package was lost and that the refund would take some time. I replied complaining this was not what was said to me previously and you got back to me again apologising and saying that I would be refunded within the next few working days. Your email 14/4 apologised again stating refund would be repaid within 1-3 business days. 18/04 I emailed no refund received. Your reply, refund request currently under review. Your email 18/04 my refund request had been escalated to management team to expedite my refund after I pointed out that several times I had been told I would be refunded within a certain timescale. By this time I thought I had lost my money and in desperation I said that I had no option but to contact Trading Standards. This seemed to do the trick and I was emailed with a refund. I will never use this company again and will never recommend. The whole experience was very stressful and so disappointing.