Simply Bearings Group Ltd Reviews

Name: Simply Bearings Group Ltd
Address: Simply Bearings Ltd Halton House Greenfold Way, Simply Bearings Ltd Halton House Greenfold Way, Leigh
Rating: 4.95

5.0 Rating 29,711 Reviews

100 %

of reviewers recommend Simply Bearings Group Ltd

Company Reviews

Questions

Metrics

5.0

Based on 29,711 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01942269837

Email:

support@simplybearings.co.uk

Location:

Simply Bearings Ltd Halton House Greenfold Way,
Simply Bearings Ltd Halton House Greenfold Way
Leigh
WN7 3XJ

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Simply Bearings Group Ltd 5 star review on 21st May 2025

PHIL PARTINGTON

Simply Bearings Group Ltd 5 star review on 18th March 2025

RICHARD TEW

Simply Bearings Group Ltd 5 star review on 13th October 2024

CRAIG WHITE

179

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some O-Rings of various sizes from Simply Bearings, they were all supposedly in stock. I never recieved my items and Simply Bearings would not respond to my emails or efforts to make contact. I was very disapointed with the lack of service and I'm now down £25 and had to get my O-Rings from an alternate supplier. I will not use simply bearings again and I recommend you avoid at all costs.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to speak with me this morning. Unfortunately, I cannot see any correspondence from you regarding this issue. As discussed I would like to conduct an investigation into this. Please reply to the email I have sent you and I will be more than happy to resolve this issue.

Posted 4 years ago

“Extremely unhappy, have returned two wrong belts for a refund and my damaged one for replacement two weeks ago. Called you 4 times am still waited for a return call”

Helpful Report

Posted 4 years ago

Hi Matthew, thanks for taking the time to review us and apologies you've not received your belt back yet. We completed the exchange on 13/08 and emailed this to you for confirmation, we then called you 3 times on the number you provided which did not have a voicemail facility. A week later we then sent you a reminder of the outstanding exchange which you need to approve. I will push this through today for you and send the new belt out to you. Please call us on 01942269837 should you have any questions regarding this. Danny

Posted 4 years ago

“Send wrong thickness seal for me”

Helpful Report

Posted 4 years ago

Thank you for taking the time to speak with me today Monsour. At Simply Bearings we pride ourselves on the high level of service we provide. I cannot see any correspondence from yourself regarding this issue. As discussed, please send a picture of the seal measuring incorrect and I would be more than happy to send your seals out again free of charge. Kindest Regards Danny

Posted 4 years ago

“chainsaw chain required but simply bearings could not supply after saying they could, so the order was cancelled and a full refund payed...so the following questions are n/a....”

Helpful Report

Posted 4 years ago

Thank you for your feedback. Due to the global pandemic we have unprecedented increase in garden spares resulting in our stock running out quicker than we could re-order it in. As you are aware we offered you the choice of waiting until the item was back in stock or for you to receive a full refund, which you went ahead with. If you wish to discuss this further please contact ourselves on 01942 269837 or email us at support@simplybearings.co.uk. Regards, Richard.

Posted 4 years ago

“The housed bearing I ordered was not as expected. After 3 calls made and none of the promised return calls or emails received I decided to take by business elsewhere.”

Helpful Report

Posted 5 years ago

Hi Karl. Thank you for taking the time to review your recent purchase and i'm sorry the product you ordered online was incorrect. Our records show that we have completed a return on our site for you but have not yet received the incorrect part back. Please feel free to return the product for a full refund as this falls within our 90 day returns policy. Should you need any more advice please contact Richard or Christian in our Technical department who will be more than happy to help you.

Posted 5 years ago

“very good stock on time prompt delivery can be a little dear but you cant have it all ways!”

Helpful Report

Posted 5 years ago

Hi Leonard, i'm happy you feel you had a good level of service from us, maybe good enough for more than a 1 star? Please feel free to contact us at support@simplybearings.co.uk if you have any questions.

Posted 5 years ago

“Fantastic service. Less than 24 hours delivery to NE Scotland.”

Helpful Report

Posted 5 years ago

“was not the same belt as described”

Helpful Report

Posted 5 years ago

“I have never purchased from Simply Bearings, but have an email similar to somebody who did. I informed them by email and never even received an acknowledgement. Then they ask me to leave a review! You can't fix stupid.”

Helpful Report

Posted 5 years ago

“Still haven't recieved my item ordered before Christmas”

Helpful Report

Posted 5 years ago

Hello Mark. Thank you for your review. We do not appear to have received any correspondence from yourself regarding this delivery before this review was placed. Royal Mail are showing it as having been delivered to your address at 10:50 am on 31st December. It would have been small enough to be pushed through your letterbox. Please can check, and let us know. Regards, Kelly

Posted 5 years ago

“Simply bearings are simply brilliant.”

Helpful Report

Posted 5 years ago

Hi Richard. Thanks for the great feedback. Glad your happy with your recent O ring order. Brilliant enough for more than 1 star?

Posted 5 years ago

“I was not happy with the quality of the bearings. The bearings I received were not the same ones in the picture on the website.”

Helpful Report

Posted 5 years ago

Hello Paul. Thank you for your review. We do not appear to have received any correspondence regarding this from yourself. We would always ask that our customers contact us with any issues at the first opportunity, so that we can remedy it. Regards, Kelly

Posted 5 years ago

“I still haven't received my bearings I want a refund”

Helpful Report

Posted 5 years ago

Hello. Thank you for your review. We do not appear to have received any communication from yourself prior to this review. We always ask our customers to call us in the first instance if there appears to be a problem. Unfortunately, we cannot sort it if we do not know about it. I have checked with Royal Mail, and your item is showing as having been delivered on 27/7/19 at 08:39 am. Regards, Kelly

Posted 5 years ago

“Haven't received the order, emailed the sales team 2x, got no response, but then they prompted me for a review so here it is. It would be great if you would read your emails or even better, deliver the orders after 3 weeks. Order Number - 5684445”

Helpful Report

Posted 6 years ago

Hi. Thank you for your review. I have searched your email address on our support suite, and we have not received any correspondence from the address shown on your screenshot. We reply to every email we receive. I have also checked our call recordings, and again, we have received no contact from the phone number on your account. I have looked at the delivery information with Royal Mail, and they delivered your item on 24-06-2019 at 8:48 am. Regards, Kelly.

Posted 6 years ago

“Hello. I am trying to obtain invoice for an order I have placed and I have no response for the last 2 weeks, therefore I am marking it poor for customer service. Thank you for opportunity to share feedback.”

Helpful Report

Posted 6 years ago

Hello. Thank you for your comments. I have searched all through our emails and phone calls, and we do not have any record of any communication from yourself. We pride ourselves on our customer service, and always deal with invoice enquiries immediately. Please can you call or email us with the invoice number that you require, and we will forward it to you. Thanks, Kelly

Posted 6 years ago

“Very happy to write a very positive response upon receipt of my order”

Helpful Report

Posted 6 years ago

Hello Mr Birkett. Thank you for your review. I can see from the notes on your order, that you have sent an item back for an exchange. I can confirm that we have not yet received the returned item back, so cannot process the exchange. Please may I ask that you email or ring us, and tell us how and when you sent the item back? Thank you. Kind regards, Kelly

Posted 6 years ago

“Waited a fortnight for a small order and still no sign of it. Very poor service.”

Helpful Report

Posted 6 years ago

Hi Ian. I am sorry that you do not appear to have received your order via Royal Mail. Your order was dispatched on 15th April. We would have preferred you to let us know if you haven't received your items before placing a negative review. If you do not tell us, we do not know. I have sent a private email to you. Regards, Kelly.

Posted 6 years ago

“Why do I get bothered with requests for reviews? I just wanted to buy something, not waste my precious time spouting fictitious nonsense.”

Helpful Report

Posted 6 years ago

Hi. I am sorry that you are feeling this way about being asked to review us. Our customer reviews are very helpful to us, as they give us an indication of how we are performing, and how we can improve our service. I have ensured that you do not receive any further requests to review us. Kind regards, Kelly.

Posted 6 years ago

“ordered SOFT STEEL BALL received hardened ball bearings absolutely useless thank you for your reply they were not soft steel balls we were unable to drill them or even machine them with a milling cutter I will definitely never use you or your products again”

Helpful Report

Posted 6 years ago

Hello. Thank you for your review. We are sorry to hear that you are not satisfied with the items you have received. As stated on our website: 'Although considered a soft ball, they have a hardness to 105 B (Brinell Scale).' - Soft Steel balls are required to have a degree of hardness so that they can be easily drilled, machined and welded. Please do not hesitate to contact me if I can be of any further help with this matter. Regards, Kelly

Posted 6 years ago

“Used this company several time they are the best good knowledge of your needs and offer a first class service, well done.”

Helpful Report

Posted 6 years ago

Simply Bearings Group Ltd is rated 5.0 based on 29,711 reviews