Simply Home Entertainment Reviews

Name: Simply Home Entertainment
Address: PO BOX 269, BARNSTAPLE, DEVON
Rating: 3.27

3.3 Rating 33 Reviews

58 %

of reviewers recommend Simply Home Entertainment

Company Reviews

Questions

Metrics

3.3

Based on 33 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

Visit Website

Phone:

0844 848 2028

Email:

info@simplyhe.co.uk

Location:

PO BOX 269, BARNSTAPLE
DEVON
EX32 2AL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made order and payment confirmed, after second email comunication with then was told I would have my order in 7 to 10 days, still not received after this time said by them. No comunication from them about my late order, looks like a scam .”

Helpful Report

Posted 2 years ago

“Received a threatening letter yesterday, for an item purchased last year. Letter claims I owe money and claims they have sent invoices and requests on both counts. Firstly, they wouldn't have sent an item if I hadn't paid. I have proof on my PayPal that I paid and was then refunded a month later. Also, I received no correspondence other than my current letter threatening to pass my details on to a credit agency! Utter scam company. Avoid”

Helpful Report

Posted 2 years ago

“Avoid at all costs. Placed orders for 2 dvds.In stock at the time of placing. This was the only shop that were claiming the items were in stock. Called them on the phone to say ask if they can honestly say they have them and they confirmed on the phone that they did and would have no problems. A week later the refunds and out of stock emails come flooding in. Pathetic and should have their trading licence stripped.NO STARS.”

Helpful Report

Posted 3 years ago

“Ordered 2 box sets which were never dispatched, when enquired told out of stock but were on back order, items still not dispatched, so I cancelled order and requested refund, told funds never taken, which was a lie. Matter now in dispute with my Credit Card company. Totally unscrupulous company. AVOID!”

Helpful Report

Posted 3 years ago

“Ordered a box set a week ago, got an email today saying that my money will be refunded. Waiting for the refund, if no refund will contact my Bank and pay company a visit (X investigator).”

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Posted 3 years ago

“they do not communicate, take your money when you order but do not send your items and then you can't contact or get refund”

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Posted 4 years ago

“Terrible customer service. The order I placed was sent to the billing address and not the shipping address.. When I called up to complain, the representative was very rude and unapologetic.. and was amendment I was wrong.. He put me on hold to double check and sure enough told me I was right and that he does not know why that has happened... Still no apology. I asked him for his name and he said "Jay". I have to return this delivery back now for a refund.. I will not order anything again!!”

Helpful Report

Posted 6 years ago

“I ordered an expensive DVD box set (£80) which arrived with disc 1 missing and disc 2 duplicated. I telephoned customer service and was told I had to return the whole box to a Freepost address in Guernsey which i did more than 3 weeks ago and have heard nothing further. About three years ago I similarly returned a DVD because the wrong title was sent and on that occasion I again heard nothing. I didn't pursue it as I forgot to get proof of posting which i do have this time. Their returns process appears to be very ineffective.”

Helpful Report

Posted 6 years ago

“They put product which are not in stock, lure people and cash in and ignore communications. 1 star is even too much to give. Don't buy it from there!”

Helpful Report

Posted 6 years ago

“Wish I had read reviews before ordering. Ordered DVDs in mid-May, still waiting in mid-June. No communication unless I pushed for it, no order updates on the site. They don't have an option to send parcels with courier or recorded delivery so it is high risk.”

Helpful Report

Posted 6 years ago

“Ordered three items in March 2017 two arrived fairly promptly, the third is still outstanding as of 15 May. Letters are simply ignored”

Helpful Report

Posted 6 years ago

“Twice it has taken 2 months to send my order. Last time I contacted you via email and was told it was out of stock and they couldn't replace it. I ask for my money back and that was promised and I still haven't got it. It is now almost 3 months since my order and it's still not complete. I will not be ordering from you again. Your service to customers is very bad.”

Helpful Report

Posted 7 years ago

“I've been a customer of MovieMail for several years. They were recently taken over by Simply HE, and I've had very bad experiences of both companies since then. MovieMail sent me a DVD which had a completely crushed case. They agreed to swap it, but it took about a month and several reminders before Simply, as they now were, sent out a replacement. Then I ordered two DVDs from Simply. One came right away, but the other took several weeks and when it came it contained scratched discs and was obviously a re-seal of a returned item. I emailed them twice without a response and then spent a fruitless 10 minutes hanging on their helpline without anyone answering. I couldn't even return it as a buyer return, because the only return address on the documentation was in Belgium! I had to claim my money back with PayPal. I won't use either Simply or MovieMail again, now that I know the sort of service I can expect.”

Helpful Report

Posted 9 years ago

Simply Home Entertainment is rated 3.3 based on 33 reviews