"It seems that Simply Scuba are too busy making videos to sell products than to deal with customer complaints about defective products\r\n\r\nLast year I purchased the Apeks VX1 UV mask from Simply Scuba.\r\n\r\nIn late 2021 I went diving to try out my new mask. Unfortunately before I had even entered the water for the first time the mask lens broke into a million pieces.\r\n\r\nI reported this defect to Simply Scuba in November last year including pictures.\r\n\r\nI've also been in touch with Apeks direct and they stated \"This incident is maybe due to the overheating of glass but this is totally unacceptable from us\"\r\n\r\nAfter months of limited responses from Simply Scuba whereby they say that they are waiting on a response from Apeks, but on contacting Apeks they state that they are waiting for a response from Simply Scuba, I have given up.\r\n\r\nSeems that I am trapped on the island of Pianosa, inside Joseph Heller\u2019s Catch 22\r\n\r\nThe last response from Apeks was on the 7th February 2022 when they stated:\r\n\r\n\u201cYour case has been take in charge by our UK sales representant who has contacted Internet Fusion.\u201d\r\n\r\nSo they have passed it onto the Apeks UK salesman, and yet since then I have not had any responses from Simply Scuba even though I have left several messages on their website.\r\n\r\nI would have expected better service from Simply Scuba. \r\n\r\nConsidering that this could cause issues to other divers and potential injury I would have expected some urgency from both Internet Fusion\/Simply Scuba and Apeks."