“Absolutely wonderful service... Almost immediate response and helpful information.... Long may it continue. It's good to know our affairs are in your capable hands.. Thank you.”
“What a wonderful ,helpful, conscientious, personable and professional lady Sheila is !!
Sheila took over managing our account for a 2020 Hurtigruten Iceland -Greenland Cruise at a time when the impact of the C19 problems were really making things difficult for us as customers and her and her colleagues in the Holiday trade in trying to do their very best for existing or new clients.
I know these few words do not do true justice to her commitment ,dedication and her negotiating skills which ultimately have resulted in our getting a super deal which involves moving the entire holiday to 2021 , plus a cash refund ,plus some additional money for prepaid excursions .
We have over the last 10 years dealt with many of the Cruise companies and those organising land based tours , and have more often than not, been very pleased with the way we have been treated , the deals done on our behalf and also the "little add-ons" that make a holiday even more enjoyable .
From our dealings so far, Sheila is now well near the top of our personal top 10 "concierges" who we would have no problems in recommending and also to whom we would willingly go back to for future holidays .
From our experiences todate we can but say a BIG THANK YOU to her and hope that Cruise 118 Senior management recognise and reward the quality service she offers, and the way she delivers it to her clients .
Well Done Sheila and Thank You !”
“I just wanted to say how helpful Sheila has been in re-scheduling our cancelled cruise. We looked at several possibilities until Sheila came up with the best solution for us.
We are really happy with the cruise we now have for next year and can’t thank Sheila enough for sorting it out for us so efficiently. She is a credit to Six Star Cruises.”
“Stacey organised our cruise in a most friendly & helpful way. She was very knowledgeable and patient, especially when it came to the flights which were a bit problematic.
We would recommend her unreservedly.”
