“I’ve been trying for nearly a year to resolve a significant loss of income and permanent scarring to my face falling a fall caused by Sketchers footwear.
This was ENTIRELY avoidable, Sketches have been NEGLIGENT.
I’ve since found out the safety issues with this footwear had already been flagged to Sketchers on multiple occasions but they continued to sell
them.
When I contacted Sketchers about my injuries which included concussion, I spent months being ignored by them.
It took a visit to one of their local outlet shops, I’d already visited their main store in my town and been turned away, for anyone to listen.
The manger of the outlet shop couldn’t have been more helpful but she was not able to resolve the issue.
She did as much as she was able to which resulted in me being passed to their insurance company - Crawford & Company.
Sketchers clearly do care about their customers as they palmed me off to a company with overwhelmingly negative feedback, which I’ve “copied below”
This has also been my experience of this insurance company/loss adjuster.
I’ve gone back to Sketchers who’ve refused to help me futher stating that it is now with their insurers/loss adjuster.
The insurers/loss adjusters who are rude, patronising, incompetent and disinterested in resolving damages their being solely on minimising compensation.
“Consumers also report negative experiences with the staff and customer service. They describe the staff as rude, patronizing, and incompetent. The long response times and high staff turnover are also a source of concern for people. Some reviewers mention the company's apparent disinterest in resolving damages, with a focus on minimizing compensation””
“Good quality but since change of ownership I am having problems with sizing. I already have 4 pairs of Skechers so ordered the same size for a couple of new pairs which were both way too big. If you buy from Amazon returns are so simple BUT if you buy online direct from Skechers returns are so difficult, complicated, time consuming and exasperating!
I will avoid in future.”
“Sketchers on Union st Bath.
I would like to praise the staff there for being extremely helpful when I had an issues with my purchased shoes. They were so friendly and supported that when I left the store they had made my day. Just like to say thanks.”
“I ordered Sketchers Bobs.My size is 39.I ordered 5.5.It was too big.Now I ordered size 4.5.So I have to send a size smaller.I am happy.It fits very well.Very comfortable,soft.Thanks to the designers.These exquisite shoes also fit about the dress, the skirt. They are very delicate. Thank you always.”
“Didn’t keep my purchase receipt,resulting me being shunned by customer service!On new shoes the faux leather uppers are just peeling off under the laces,very disappointed as this is a top quality brand but hey we live and learn!”
“Wore my sandals once, to visit a restaurant, and walked about half a mile. When I got home I found a split, by the toes. The local shop, where I bought them refused to do anything, other than refer me to Skechers. I battled with them for nearly 4months, with no result whatsoever. This happened 2 years ago, but they were so obstructive and unhelpful, I don't imagine much has changed. £40 down the grid, and a lot of heartache. Don't deal with this awful company, who take no responsibility for their products.”
“I take a size 3 shoe which usually proves a problem and involves an order being made.
However, they had exactly what I wanted in the right size.
I bounded out of the shop!”
