3.50 Rating 2 Reviews
50 %
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We had a good time with our back country touring guide for the first day. Sadly the weather turned and the snow was so bad the guide on the second day told us we’d be better off not doing another day. We had three days booked. I contacted Ski Japan about this and asked what could be done. They simply said we don’t care, you have to pay. What’s odd is a) the guide said he’d be happy to not charge us as the conditions were awful (freezing point was above the highest peak and we had had rain for an entire evening before so heavy and slushy), b) we said we’d happily exchange the guiding for any other service we could do in the conditions such as coaching, c) the conditions meant back country guiding was not only not possible but dangerous. Their inflexibility to address the reality of the situation was astounding. I would never book through them again and would advise you simply book with guides / instructors directly who are reasonable and sensible about the fact that sometimes it’s not possible to honour a booking. They will also not advise you proceed in spite of the obvious indicators it’s dangerous and a bad experience. I would advise you avoid using Ski Japan as an incompetent intermediate and just book directly with companies / guides / instructors in the resorts you are going to directly.
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Posted 2 weeks ago is rated 3.50 based on 2 reviews