Skintique Retail Reviews

Name: Skintique Retail
Address: 124 City Road, London, United Kingdom, London Borough of Islington
Rating: 4.84

4.8 Rating 139 Reviews

96 %

of reviewers recommend Skintique Retail

Company Reviews

Product Reviews

343

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Phone:

08451392342

Email:

tony@skintique.co.uk

Location:

124 City Road,
London, United Kingdom
London Borough of Islington
EC1V 2NX

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Skintique Retail 5 star review on 13th November 2024

Natasha Gemmel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love shopping with Skintique - the products are legit and they arrive quickly. I’d recommend to anyone.”

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Posted 3 months ago

“Excellent company, quick shipping!”

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Posted 4 months ago

“Fantastic cleanser,leaves skin feeling soft and does not dry out. I have been using for almost 2 years and wouldn't swap to anything else.”

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Posted 4 months ago

“Avoid at all cost. I used to purchase a reputable brand products called ALASTIN from my facialist but she is away so I looked online and found Skintique and bought the £170 cream, I wish I checked their reviews before doing so. I received the old version of this cream, when I contacted them, they took me around in circles, rather than conducting investigation on their end, they sent me emails after emails asking me to take pictures of this and that when they should be the one doing the examination before dispatching products, the integrity of a company or lack thereof usually shows when things go wrong, there is no sense of responsibility nor professionalism. If I want this much trouble and my time wasted like this I would go out and buy the product myself. They even sent me a cheap Evri drop off label requiring me to travel a great distance to drop off a £170 cream, this is the hallmark of pettiness trying to save .50 pence on return postage at the expense of the customer, a high end store which they tried to present themselves as would NOT pressure customer to do this. I would file a chargeback to my bank. Absolutely ridiculous company to deal with.”

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Posted 5 months ago

Hi — thank you for your feedback. For other readers, a quick clarification: The product we supplied was the current UK formulation of Alastin Restorative Skin Complex, with the ingredients list shown on our website. Alastin operates separate supply chains for the US and UK/EU markets, and a packaging and formulation transition has begun in the US. The UK and EU markets will follow later this year. Where you may have used a different version of this product previously, that may have been the US formulation — which is on a different supply chain and is not yet authorised for sale in the UK or EU markets. Where a customer raises a concern about a product received, requesting photographs is a standard part of how complaints are investigated, both by us and by the brands we stock. This is set out in our Returns & Refund Policy and applies equally to all customers. It allows us and the manufacturer to verify the product, batch and packaging supplied. Asking for evidence isn't the customer doing our job for us — it's how any responsible product investigation works. Our standard returns process is also published in that policy: a prepaid return label for drop-off at any Post Office or parcel shop, with a no-printer QR-code option where needed. Courier collection isn't part of the standard process, but we arranged it for you at our cost when drop-off didn't suit. The product has now been returned and a full refund issued. Skintique Team

Posted 4 months ago

“Great service, delivered very quickly.”

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Posted 5 months ago

“Really disappointed with Skintique. My item was not sent within the given timeframe and I received no emails to say why. I needed the product to help heal an injury so I purchased something locally instead and emailed Skintique to let them know that I would like a refund as a week had passed without communication or delivery. They didn’t reply to me and instead I later received an email to say the product had been dispatched. Again I emailed them and asked them not to send it. Eventually I received a message from Royal Mail (not Skintique) to say my parcel had been returned and to contact the sender for more info. At this point I didn’t know whether Skintique had recalled it or if it had been damaged so I opened a claim with my bank since Skintique were not answering me. After I opened the claim, Skintique finally contacted me to say they had made an error and had forgotten to send my order. They decided to then send it - despite my request not to - and then recalled it and explained that I would now need to wait up to 3 weeks for the refund as that’s how long Royal Mail takes to return parcels! Wow. I’m not sure why they felt it was appropriate to put the onus on the customer for all these issues and cause further inconvenience but I will not order again and I wouldn’t recommend that anyone else does either. I don’t like leaving bad reviews but this was just an all round bad experience. Mistakes happen but the way a company deals with it afterwards tells you everything you need to know about them.”

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Posted 6 months ago

Hi Helen — thank you for your feedback, and we're sorry the timing didn't work out for you on this occasion. For other readers, a quick clarification of the timeline. Our published dispatch window is up to 11 working days (although we always aim for between 1-3 days), and your order was dispatched within that window. The emails you sent reached us over the weekend, when our customer service team is not staffed, and were responded to when we returned on the next working day. By the time you asked us to cancel, the parcel had already entered the Royal Mail network and could not be stopped, so we arranged a recall (note: this does not always succeed), which is why Royal Mail contacted you about the return rather than us. The product was eventually returned to us, and a full refund was issued. We're sorry the dispatch fell at the longer end of our stated window for you, and we appreciate you sharing your experience. Skintique Team

Posted 4 months ago

“Unfortunately not the best moisturizer for my skin. It feels as though it doesn’t get absorbed and sits on my skin. I will be going back to Alumier.”

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Posted 6 months ago

“Best spray of this kind, only one with pure ingredients. Who’s sore eczema skin”

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Posted 7 months ago

“Great products and excellent customer support. My absolute go to for skincare products.”

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Posted 8 months ago

“My absolute go to and won’t use anything else”

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Posted 9 months ago

“Love this”

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Posted 9 months ago

“Started using 6 months ago - made a big difference - skin lovely soft - wrinkles look less noticeable great for a 67 year old - Great product - I would not be without it now”

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Posted 9 months ago

“Excellent service and quick delivery! Thank you”

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Posted 9 months ago

“Hassle free quick delivery and updated all the way 😊”

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Posted 9 months ago

“I always use alumina products, I brought from skintique limited because the price was very good .”

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Posted 9 months ago

“Excellent price, quick 🚚 delivery, overall pleasant experience . Product is amazing does wonder for skin”

Skintique Retail 5 star review on 5th November 2025

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Posted 10 months ago

“Excellent price, fast delivery.”

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Posted 10 months ago

“First time ordering with Skintique and I’m highly impressed. I’d saved myself a few £s by ordering my products here not only was there savings on purchase there’s also a loyalty program which is great”

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Posted 10 months ago

“love this product and shipping was fast”

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Posted 10 months ago

“I’ve been a customer for around 9 months now. The product range is fantastic, the delivery is very fast, and I have contacted customer service to ask about products and they are helpful, friendly and knowledgeable. Highly recommended!”

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Posted 10 months ago

Skintique Retail is rated 4.8 based on 139 reviews