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smarTours Reviews

4.4 Rating 1,658 Reviews
86 %
of reviewers recommend smarTours
Company Reviews Product Reviews
1,788
 Metrics Info
4.4
Based on 1,658 reviews
Customer Service
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Under An Hour
Customer Service
3.7 out of 5
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About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 5 star review on 29th April 2024
Pascale G
smarTours 5 star review on 29th April 2024
Pascale G
smarTours 5 star review on 29th April 2024
Pascale G
smarTours 5 star review on 29th April 2024
Pascale G
smarTours 5 star review on 29th April 2024
Pascale G
smarTours 4 star review on 23rd April 2024
Arthur W
smarTours 5 star review on 21st April 2024
Irene C
721
Anonymous
Anonymous  // 01/01/2019
5
Jovita
Jovita
Verified Buyer
“Amazing Thailand excellent value. Ketsara was a guide who was both knowledgable covered everything, brought the country and culture alive with her passion and also a mother to the entire group. Smartours( this is our 7th Tour) has always shined in value and human experience. best you can get in a new unknown country --Jovita and Seeth”
smarTours 5 star review on 6th November 2018
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Posted 5 years ago
5
Sandra
Sandra
Verified Buyer
“Excellent tour and Ron McGregor was exceptionally a great guide. Wish he could have accompanied us to the other countries as well. Will recommend this tour to others with tour guide being Ron Mcgregor and in fact already have. My only complaint was not having complete information on optional excursion opportunities prior to the tour. Thus I went way over my budget as these opportunities became available as we went along on our tour and I hadn't been aware of them to budget for in advance.”
smarTours 5 star review on 3rd November 2018
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Posted 5 years ago
4
Maryann
Maryann
Verified Buyer
“Our guide and the tour of the five cities was very good. The hotel in Grenada was very disappointing. The staff was not a hospitable at all . We should have stayed two days in another city. The dinners that were included war on the poor side. Other than that we enjoyed touring Spain very much.”
smarTours 4 star review on 2nd November 2018 smarTours 4 star review on 2nd November 2018
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Posted 5 years ago
5
Barbara
Barbara
Verified Buyer
“What SmarTours did was hire a very good guide in Paul. His driving ability was so good that it put us at ease on those narrow roads. He gave us a wonderful history of Ireland.. He was fun and we all felt that he went out of his way to make our visit to Ireland a pleasant one.”
smarTours 5 star review on 30th October 2018
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Posted 5 years ago
5
Patricia
Patricia
Verified Buyer
“Our tour guide, “Oscar,” was terrific— knowledgeable and helpful, as was Ally our guide in Shanghai. The tour was busy, but with a variety of activities, from lunch in a local family’s home, to acrobatic show, to a foot massage! I also got to climb The Great Wall and see the Terra Cotta Warriors 😀”
smarTours 5 star review on 30th October 2018
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Posted 5 years ago
5
Rodman
Rodman
Verified Buyer
“Adele on the Safari portion was fantastic.... Although we enjoyed both segments, Both hotels were comfortable, Would have enjoyed a few extra days in Capetown.. We thoroughly enjoyed the side tours. to The Cape of Good Hope and Langa Township.. The trip the Robin Island was memorable...”
smarTours 5 star review on 30th October 2018
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Posted 5 years ago
5
Jewel
Jewel
Verified Buyer
“I enjoyed the trip. I would like to make plans for the next trip. Maybe to Africa next time.”
smarTours 5 star review on 30th October 2018
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Posted 5 years ago
5
Diane
Diane
Verified Buyer
“Best trip ever. A dream of a lifetime come true. We visited all the major sites accompanied by the most knowledgeable tour director--Khaled Lotfi, who with his assistants ensured a comfortable, first class experience. The coach, the hotels, the cruise on the Nile. They were there throughout, ensuring nothing disrupted our trip. We were well taken care and had a wonderful time. Khaled was so kind, warm hearted, and spirited that he generated a camradie amongst the group that enlivened the experience. Thanks Smartours. Thanks Khaled. Thanks Mohammed and Emil. You all were great.”
smarTours 5 star review on 30th October 2018
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Posted 5 years ago
5
Mattie
Mattie
Verified Buyer
“The whole experience was wonderful, a superb plane trip, the Southern Sun Hotel, and the Hyatt Hotel both were the very best we could ask for. Our guide Mohammad was an awesome tour guide, very helpful, and informative. I have nothing to say that was bad, we could not have ask for anything or any BETTER!! Mattie”
smarTours 5 star review on 29th October 2018
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Posted 5 years ago
5
Marsha
Marsha
Verified Buyer
“The Splendors of Egypt tour was superb, as was our tour guide Dina Talaat! The basic tour, along with the add on excursions, afforded an opportunity to see so much of what Egypt has to offer. The hotels were wonderful, and the river cruise was a relaxing break to the jam packed agenda of this trip. This is a must do trip!”
smarTours 5 star review on 29th October 2018 smarTours 5 star review on 29th October 2018
Helpful Report
Posted 5 years ago
5
Verified Buyer
Anonymous
Verified Buyer
“Renata was the best guide possible for this region since she has so much experience. The negatives on the trip had to do with poor hotel locations in every city except Warsaw which was perfectly located. I also think that there were too many cities. We could have dropped one of them. Which one ? Hard to say -they are all amazing.”
smarTours 5 star review on 29th October 2018 smarTours 5 star review on 29th October 2018 smarTours 5 star review on 29th October 2018 smarTours 5 star review on 29th October 2018
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Posted 5 years ago
4
Richard
Richard
Verified Buyer
“Why on earth would you let one Land Cruiser go out with 7 riders and one with 4??? It cost us an extra $180 to sit together on American Airlines JFK to Paris. Your blanket denial of responsibility for reservations is just self serving.”
smarTours 4 star review on 29th October 2018
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Posted 5 years ago
5
Cathi
Cathi
Verified Buyer
“Wonderful trip. Our tour guide, Jonathan Muller was the best. He did a stupendous job of opening our minds to the wonders of South Africa. Thank you, Jonathan for helping us fall in love with South Africa and for your wisdom as to how you view the world.”
smarTours 5 star review on 26th October 2018
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Posted 5 years ago
5
Judith
Judith
Verified Buyer
“Excellent introductory tour of China with many key points of interest. Sights were fascinating and logistics were well planned. Tour Director Harry Soon was fabulous!! He was informative, paid attention to detail, had concern for all and was pleasant at all times. A real gem. I wouldn't hesitate to recommend the tour or Harry. To improve the tour, I would make two suggestions: 1. Every stop was in a large city. We would have liked to see some smaller villages, agricultural areas and more country side. Not seeing the countryside & rural areas was definitely a deficiency for us. In 16 days we didn't even get to see a rice paddy -except from a speeding bullet train near the end of the tour. 2. Once we got to Hong Kong the tour fizzled out. Even with 3 nights and 2-1/2 days in Hong Kong, there was only one half day local tour was that didn't have enough time. Virtually nothing was provided in the way of things to do, activities, meals or get-togethers. I think the assumption was that everyone just wanted to go shopping. Unfortunately shopping is not the goal for many of us - we want to see and experience the area. Everyone was on their own, the local guide was almost non-existent (the half day tour and transfers were the only times he was seen). Our group got along extremely well and I think we all would have appreciated at least a cocktail party or farewell dinner.”
smarTours 5 star review on 25th October 2018
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Posted 5 years ago
5
Sandra
Sandra
Verified Buyer
“Our Tour Director Rob McGregor is excellent, he is a wealth of knowledge. He accommodated all special needs without hesitation. Each location we went to went as smoothly as possible. Our hotels were terrific and transportation was smooth with all the mileage we did. S African Airlines very good.”
smarTours 5 star review on 24th October 2018 smarTours 5 star review on 24th October 2018 smarTours 5 star review on 24th October 2018
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Posted 5 years ago
5
Verified Buyer
Anonymous
Verified Buyer
“Everything was perfect including the weather! All tours were well planned. The Victoria Fall extension is a must! The Chobe river safari and vultures feeding are the best experience in our trip.”
smarTours 5 star review on 24th October 2018 smarTours 5 star review on 24th October 2018 smarTours 5 star review on 24th October 2018
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Posted 5 years ago
4
Ruth
Ruth
Verified Buyer
“tour of Scandinavia + add on to St. Petersburg was quite good overall. The 1 vexing situation all 19 of us on the tour disliked was landing in Helsinki and being stuck in the airport for about 6 hours. After a long flight from NYC that was no way to begin our tour/vacation. Instead there could have been a bus tour for we 19 SmarTour guests, the return to airport and leave for our destination . We returned to Helsinki on the last day of the tour and only had a few hours before dark and most places were closed. We could have had our tour that first day and then on the last had more time in Helsinki on our own after checking into our hotel. I hope you can remedy this for future Scandinavian tour participants! In all other instances our tour was good and Alex a delightful tour guide. Ruth Judkins”
smarTours 4 star review on 24th October 2018
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Posted 5 years ago
5
Susan
Susan
Verified Buyer
“From castles to cathedrals to monasteries, from cork production to wine tasting. A Smart Tour offers variety, beautiful hotels, competent well informed, friendly guides. I often travel alone. But on a ŚmarTour I'm never alone.”
smarTours 5 star review on 24th October 2018
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Posted 5 years ago
5
Verified Buyer
Anonymous
Verified Buyer
“Absolutely fantastic”
smarTours 5 star review on 23rd October 2018
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Posted 5 years ago
5
Edward
Edward
Verified Buyer
“Egypt was great. The tour was perfect, but a bit busy. Henry was wonderful and very knowledgeable. Thank you Smartours for another great trip.”
smarTours 5 star review on 23rd October 2018
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Posted 5 years ago
5
Edward
Edward
Verified Buyer
“We were so pleased and happy with our tour of South Africa. We saw and learned so much about this beautiful country! Our guide Shaun was very organized and informative about our journey and made everything worry free ! From our arrival to our departure he took care of every detail! Our hotels and lodges exceeded our expectations. Our meals were top notch! Thank you for a wonder vacation! We will certainly be using Smartours again!”
smarTours 5 star review on 23rd October 2018
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Posted 5 years ago
5
Lisa
Lisa
Verified Buyer
“I came to India to see the Taj Mahal and experienced so much more! Jessie is a wonderful storyteller and it felt as though we were on a magical journey through India’s history. From the palaces to the temples and even the traffic, India was unlike any place I had ever been.”
smarTours 5 star review on 23rd October 2018
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Posted 5 years ago
5
Therese
Therese
Verified Buyer
“We recently traveled to Southern Africa and the trip went beyond our expectations. There were a variety of cultural, historical, and environmental activities. Our tour guide made sure that everyone on the tour was comfortable and engaged. By the end of the tour, we were no longer strangers. My son has challenges walking long distances and our tour guide arranged for a wheelchair for him at several stops so that he could participate with comfort. This is our second smarTours but it will definitely not be the last.”
smarTours 5 star review on 23rd October 2018
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Posted 5 years ago
5
Michael
Michael
Verified Buyer
“Portugal was a great trip. We had an awesome guide (Nina). She was very organized, so getting in and out of hotels was easy and efficient. She was also very knowledgeable about Portugese history, culture, and the sights we saw. We covered a lot of ground and saw many sights that we would not have seen on our own. We needed more time in Porto and Lisbon! We liked the flexibility of the Smartours, eating on our own and being able to do the excursions that we were interested in. One thing you should know about Portugal if you are thinking of visit there, is that it is very hilly and mountainous. If you have trouble with stairs or climbing hills, it is not an easy trip. This was our first smart tour, and we were very pleased.”
smarTours 5 star review on 23rd October 2018
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Posted 5 years ago
5
Verified Buyer
Anonymous
Verified Buyer
“Loved this tour which was very emotional, but also fun, musical and enjoyable. The breathtaking beauty of Budapest and Prague will long linger. Thank you SmarTours”
smarTours 5 star review on 23rd October 2018
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Posted 5 years ago
5
Peter
Peter
Verified Buyer
“SmartTours you knock this out of the park. Absolute homerun, not just the 5 star hotels and food and constant attention to details but also our tour guide Johnathan Mueller made this tour absolutely the best ever. His attentive nature and guiding hand made this great trip fantastic. His approach made a trip fun, educational, and personal. I personally did a small personal survey of the 36 people who were on our tour some who have traveled many different places over the world how they rated this particular tour from 1 through 10, 1 being the worst. All except one gave this tour a "9" the one exception gave it a "10". Thank you for a memorable trip that will stay with me for many years.”
smarTours 5 star review on 23rd October 2018
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Posted 5 years ago
5
Regina
Regina
Verified Buyer
“My trip to China was very well planned. The tour director, Harry, was caring, organized and fun. The hotels and food were very good. The tour was memorable.”
smarTours 5 star review on 23rd October 2018
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Posted 5 years ago
5
Joanne
Joanne
Verified Buyer
“I have now been on the following tours with SmarTours: Morocco, Vietnam & Cambodia, India & Nepal, South Africa & Swaziland, Greece & Turkey. The hotels have been terrific, the food has been delicious, guides knowledgeable and helpful, and our fellow travelers interesting and lovely. Having the burden of navigation and transportation removed from the equation of traveling, has meant more relaxing, efficient, and rewarding trips. I’ve learned and experienced so much! I can’t imagine better trips!”
smarTours 5 star review on 12th October 2018
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Posted 5 years ago
5
Catherine
Catherine
Verified Buyer
“SmarTours Magical Ireland was a wonderful trip chock full of history, culture, geologic formations and spectacular scenery. Peter Murphy was masterful in his ability to share his love and deep knowledge of the Republic of Ireland Northern Ireland and to ensure that we experienced the countries in ways that were memorable. In looking back on the trip, I am amazed at how much we saw and did. We met and interacted with many interesting locals whose additional insights enhanced our underatanding. The accommodations were great and all went very smoothly. I loved every minute - Thank you Peter and SmarTours!”
smarTours 5 star review on 12th October 2018 smarTours 5 star review on 12th October 2018 smarTours 5 star review on 12th October 2018 smarTours 5 star review on 12th October 2018 smarTours 5 star review on 12th October 2018 smarTours 5 star review on 12th October 2018
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Posted 5 years ago
5
Rosemary
Rosemary
Verified Buyer
“We took two Smartours to Italy and then on to Spain while we were in Europe thus saving transpotation costs and flight time to and from the US. Both trips were excellent with knowledgable tour guides and well planned tourists stops. Hotels were 4 or 5 star with tasty full breakfast menus. One of my favorite photos was from Barcelona where we visited the cathedral designed by Gaudi. He designed the stain glass windows to reflex streams of light throughout the church!”
smarTours 5 star review on 12th October 2018
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Posted 5 years ago
smarTours is rated 4.4 based on 1,658 reviews
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