SM Direct Reviews

“ Don’t waste your time or money with this lot . Probably driving around in their Mercedes today laughing at your expense. Wrong lights delivered, returned for an exchange, recorded delivery. Have proof that item was signed for from post office . Tried to contact them but nothing. Asked for a full refund but nothing . ”

“ Xmas lights orderered 30 Nov - system showed in stock 5% first time discount could not be applied ? Paid extra for 1-2 working day delivery No email confirmation of order and as of 12 Dec no product delivered Numerous emails / texts / voice messages sent to SM but absolutely zero response Only got through once to the SM tel number and was told the lights were on back-order (hiow can they be when they are showing as in stock?) but was told all lights had now been packed up and sent out 1st class - so should have arrived 9 Dec latest . ”

“ I suspect this is a scam! I ordered an item, they took my money and promised delivery within 1 to 2 days. My delivery never arrived and they do not respond to emails or messages via their website. I have now opened a dispute with PayPal and we will see if Mr Sajid Majid issues a refund. ”

“ made an order online via their web on 14th May 2023, with delivery in 2-3 days. ”

“ I ordered 5 x 25l bags of Miracle-Gro peat free lawn dressing on 4th April. The delivery charge meant it was supposed to arrive in 1-2 working days. I still have not received my order or any confirmation that it has been dispatched. They’ve taken the money but have not replied to emails or phone messages! Appalling customer service!! ”

“ There was no problem with delivery but trying to get a response to return fauly goods is a nightmare. ”

“ My emails were ignored and its been 9 days since I ordered some compost with a 3-5 working day delivery service. ”

“ Paid for product, chased up where delivery was and never received - disgraceful company and website - do not use them. ”

“ Payment was taken immediately and email confirmation of order was received (supposedly 3-5 day delivery) then item never arrived. ”

“ Placed an order 22/07/2021 - 3-5 working day delivery. Item not received. No dispatch notification. I have tried calling +++. Left voicemails. Sent emails and messaged on facebook all of which without response. Customer service is appalling and product is not received. ”