SM Direct Reviews

Name: SM Direct
Rating: 1.70

1.7 Rating 119 Reviews

17 %

of reviewers recommend SM Direct

Company Reviews

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Metrics

1.7

Based on 119 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Returns & Refunds
Refunds Process	Difficult

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SM Direct 1 star review on 3rd January 2024

Anonymous

SM Direct 1 star review on 29th January 2023

Anonymous

Anonymous // 01/01/2019

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“AVOID. SCAMMER ALERT… If only I’d read the reviews on here before ordering from these scammers. From the offset, I was lied to and blackmailed after wanting to cancel the order. I ended up rejecting the order from Royal Mail, to which the owner Sajid Majid messaged me on WhatsApp, stating that he wasn’t happy and that I wouldn’t be getting a refund. Well - true to his word, he was uncontactable after this and the refund is now being dealt with by my bank, as it appears this is how the company conduct its business by selling broken/faulty goods and not honouring refunds. SM Direct - what a shambles! Hopefully they’ll be shut down soon to avoid this mess happening to many more”

Helpful Report

Posted 2 weeks ago

“I purchased a product from SM Direct with 3-5 days delivery. They did not deliver and when I contacted him, he answered my initial call but as soon as I asked about my order he hung up. Thereafter he did not answer any of my calls or reply to emails when I enquired about my order then subsequently requested a refund. Paypal had to intervene to get me my refund. DO NOT TRUST SM DIRECT. DO NOT BUY ANYTHING FROM HIM. HE IS A FRAUD. He did not have the common courtesy to communicate or apologise.”

Helpful Report

Posted 5 months ago

“THEY TAKE YOUR MONEY BUT DON'T DELIVER THE GOODS! ALMOST A MONTH AFTER ORDERING AND NO REPLY TO MY EMAILS, I AM GOING TO CLAIM BACK THROUGH MY BANK. SCAM COMPANY. AVOID.”

Helpful Report

Posted 10 months ago

“SCAM!! Selling faulty Christmas lights!! Asked for return and been ignored over 100 times!! Paid £60 for the lights AVOID AVOID AVOID!!!!!! Disgusting buisness model hope your ship sinks SOON”

Helpful Report

Posted 11 months ago

“Don’t waste your time or money with this lot . Probably driving around in their Mercedes today laughing at your expense. Wrong lights delivered, returned for an exchange, recorded delivery. Have proof that item was signed for from post office . Tried to contact them but nothing. Asked for a full refund but nothing .”

Helpful Report

Posted 11 months ago

“Scam company, avoid !!! Thankfully I used PayPal but took ages to get the money back”

Helpful Report

Posted 11 months ago

“Told me i could return faulty lights . I returned them and they were signed for ive heard nothing since . They ignore emails . Dont use this company .”

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Posted 11 months ago

“This so called company must have made fortune taking people's money, with no intention of delivering any items .. There should be an investigation by the police to find out who these people are, basically they are fraudsters and will continue getting away with this scam if nothing is done.”

Helpful Report

Posted 11 months ago

“I’ve just ordered Christmas lights and received an email in my junk confirming my order. When I’ve gone on to track my order they are asking me to pay customs before it can be dispatched. I’m worried this is a scam!”

Helpful Report

Posted 1 year ago

“Paid extra for express postage of item not received. Provided me with a tracking number that says the item is still with the sender!!! Absolute rubbish do not use!!! AVOID THIS SELLER AT ALL COST!!!”

Helpful Report

Posted 1 year ago

“Xmas lights orderered 30 Nov - system showed in stock 5% first time discount could not be applied ? Paid extra for 1-2 working day delivery No email confirmation of order and as of 12 Dec no product delivered Numerous emails / texts / voice messages sent to SM but absolutely zero response Only got through once to the SM tel number and was told the lights were on back-order (hiow can they be when they are showing as in stock?) but was told all lights had now been packed up and sent out 1st class - so should have arrived 9 Dec latest ... but guess what, we are still waiting Would recommend no one uses this company - they should be zero stars! I'm not holding out any hope here, but if goods don't arrive by tomorrow 13 Dec, I will be taking steps through my bank to recover my money and will also be reporting the company to Trading Standards”

Helpful Report

Posted 1 year ago

“I ordered for the first time from this company. Placed order for premier 720 led bright rainbow Christmas cluster lights. Ordered Saturday and arrived today (wednesday). I'm happy!. Lights are pretty and as described. Thanks for a great service.”

Helpful Report

Posted 1 year ago

“Wish I hadn’t bothered to order from this company. I ordered outdoor lights for Christmas 12 days ago and have heard nothing back from my email and voicemails chasing my order. Wanted the lights up last weekend but looks like they won’t be up this weekend either. Just no reply from any phone calls and emails. Would definitely not order from this site. Sorry SM Direct do better! Still waiting…”

Helpful Report

Posted 1 year ago

“Scammer - paid over £60 for fairy lights that didn’t arrive”

Helpful Report

Posted 1 year ago

“Wish I’d read the reviews before I ordered, lesson learned. No goods received and no answer to e-mails…DO NOT USE THIS COMPANY”

Helpful Report

Posted 1 year ago

“I have had a terrible experience with this company. I can't get a refund for the wrong item sent and then returned at a postage cost to me. Nearly two months later and nothing. They just don't respond to a procession emails. I would suggest that you avoid this company like the plague.”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“Items were not received. Contacted company, no reply.......Do not order from this company, total scam or should we say thieves, or better still....scum!”

Helpful Report

Posted 1 year ago

“Having placed an order before reading reviews I was very sceptical if my order would turn up. Very happy as my order came within the delivery time and well packaged. Would I use this company again,not sure as there are more bad reviews than good”

Helpful Report

Posted 1 year ago

“DO NOT BUT FROM THIS AWFUL FRAUDULENT COMPANY! I PLACED AN ORDER FOR SOME XMAS LIGHTS AND PAID OVER £70 FOR THEM BUT NEVER RECEIVED THE PRODUCT OR GOT REFUNDED. I TRIED TO CONTACT THEM NUMEROUS TIMES BUT GOT NO REPLY WHATSOEVER AND HAVE HAD TO RAISE A DISPUTE TO GET MY MONEY BACK. TERRIBLE RUDE OWNER RUNING A SCAM WEBSITE WHO SHOULD BE PROSECUTED”

Helpful Report

Posted 1 year ago

SM Direct is rated 1.7 based on 119 reviews