SM Direct Reviews

Name: SM Direct
Rating: 1.71

1.7 Rating 117 Reviews

17 %

of reviewers recommend SM Direct

Company Reviews

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Metrics

1.7

Based on 117 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Returns & Refunds
Refunds Process	Difficult

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SM Direct 1 star review on 3rd January 2024

Anonymous

SM Direct 1 star review on 29th January 2023

Anonymous

Anonymous // 01/01/2019

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“Avoid Avoid Avoid!! Item never received, emails not answered. Thank goodness l payed via PayPal”

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Posted 2 years ago

“Terrible company , like many others I wish I'd read these reviews !! Ordered a Christmas tree in November , still no goods received , ignored my many emails , and messages I've left on answer phone !! I will report to trading standards !”

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Posted 2 years ago

“I wish that I had looked at the reviews! No goods no reply to emails and no answer to the mobile number!! Starting a claim with PayPay to try to get my money back!!”

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Posted 2 years ago

“No lights yet no answer to 2 emails I sent terrible service will be sorting out with PayPal”

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Posted 2 years ago

“Ordered Lights till waiting. Obviously a scam as no anxswer to phoned or emails.”

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Posted 2 years ago

“I ordered lights still waiting no replys to emails or phone ect ect reported to PayPal as money taken avoid at all costs Very unhappy service”

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Posted 2 years ago

“WARNING - BUYERS BEWARE!!!!! DO NOT USE THIS COMPANY!!! - As with other reviews. Goods never arrive, and you will not receive a reply. Just hope they get what they deserve!!!! Please go elsewhere”

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Posted 2 years ago

“Ordered Christmas lights and delivered in 4 days from placement of order good service”

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Posted 2 years ago

“Honestly wish I had read the reviews to this place before I ordered, they do not reply if you need to return something, that’s if you even receive it in the first place, so 100% scammers. Avoid”

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Posted 2 years ago

“Avoid at all cost still awaiting 2 sets of lights fraud team been instructed”

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Posted 2 years ago

“As with many others, I was duped by this fraudulent website and am in the process of arranging a refund through PayPal. My situation is the same as others - Christmas lights ordered but never delivered and multiple contacts have been ignored. If you've also been a victim, please consider reporting this website to Action Fraud (link below): https://www.actionfraud.police.uk/”

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Posted 2 years ago

“Do not use this scammer, paid for christmas lights but nothing received, cant get in touch in and have not hear back with this tiny online "company" in any way. Have had to Log a claim to get my money back”

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Posted 2 years ago

“Item never arrived, and I have no confirmation email, nothing to go on. I conclude this is a scam.”

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Posted 2 years ago

“Rubbish! Ordered Christmas lights and they haven't arrived and it's been impossible to contact them. Total scam! Avoid!”

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Posted 2 years ago

“Ordered three sets of Xmas lights, a rain deer for garden and a Garland. Not here yet after a week. No answer from emails, messages. These sites should not be allowed to rip people off!”

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Posted 2 years ago

“I ordered 2 items but one of them was the wrong item (warm gold lights but I had ordered multicoloured) contacted seller and was offered partial refund of 5% which I accepted but this has NOT been forthcoming. I wish that I had read the reviews BEFORE I had placed my order as I would have shopped elsewhere. Cannot recommend and will not use again.”

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Posted 2 years ago

“Ordered a set of 2000 Christmas cluster lights. Price was very competitive and service first class.”

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Posted 2 years ago

“Ordered Christmas lights no problems whatsoever fast delivery, very pleased with product. Would buy from company again.”

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Posted 2 years ago

“Terrible, ordered Christmas garlands from him that never arrived, no response to message. I’ll be reporting to Trading Standards for sure AVOID”

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Posted 2 years ago

“Terrible company. Money taken, no goods delivered, no replies to emails or phone calls. DO NOT USE. Now taking to small claims.”

Helpful Report

Posted 2 years ago

SM Direct is rated 1.7 based on 117 reviews