“Horrible customer service experience
I ordered two bottles of smooch Foundation end up blender brush and with a promotional order was supposed to receive those three items in addition to a blender sponge and a mystery gift. I received an email saying my order had been delivered. I went to get the package I opened it and it was a yellow onesie. My children are grown and I have no grandchildren I did not order a yellow onesie. I contacted the Fulfillment company thinking maybe they had made a mistake when packaging and delivering and they said that they would pick up the package within 3 days. That didn't happen. I attempted to contact smooche but the only way to communicate with them is by email or on their socials. I sent three emails including pictures of what I had received and on their contact page it says that they will respond within 24 hours. I never received a response for any one of the emails I sent. I went on Instagram to their business account and sent a message I told them the situation and gave them 24 hours to respond. I received no message back. Finally I decided that I wasn't going to get the products so I contacted my credit card company to dispute the payment. This is going to take 90 days to resolve. I can't say whether or not the product is good or bad if I liked it or not because I never received it. I'm extremely disappointed with the customer service from this company or the lack of customer service I should say. I really wanted to try the product but I guess they don't care enough about my business to respond”
“I was so excited to receive my product. I ordered it. It was processed, but he delivered it to the wrong address. I reached out to customer service and all they told me is it was delivered so I never received the product and the more I reached back out. They won’t answer me so I hope it worked for everybody. Because not only am I out almost $100. I never received the product I guess because it’s my fault??”
“There return policy is misleading.
I tried to cancel half of the order within 24 hours. I was emailed it was to late🤮
They want photos of products and picture of mailing label🤮they also deduct 15% for restocking and I have to pay shipping 🤮🤮”
“Do not buy. The people in the videos look like they have beautiful Dewey skin. I’m 72. I have wrinkles I got sucked in. I bought it. It makes me look more of a granny than the granny. I am no doing this no luminosity nothing I mean it didn’t turn my skin orange but it did not do anything for it and I bought two bottles so anybody want one. Totally misleading not at all what they claim it to do so I will mix it with my Australian gold sunscreen that has a little shimmer in it. I’ll mix them together so at least I can get a little shimmer off of this stupid product. Need I say more?”
“The Color charging foundation is bad. You apply this after first moisturizing your face. It is very dry( my skin is a tad oily) and settles onto every line. But the worst is the Customer Service. I’d like to return the product, per their 100% satisfaction guarantee, but they will not respond to my emails. You need authorization to return the product so if they don’t respond, I’m stuck.”
“This is the worst beauty product I’ve ever used. (Extreme Lip Plumper) No product should cause extreme pain when applied! This wasn’t a slight tingle, it honestly felt like bees had stung my lips over and over again. No plumping action at all, just extremely painful lips, even after I had wiped the product off and ran my mouth under the cold water tap. The pain was still there a good while after. I also think the product is expensive for what it is. Also, don’t get any on your tongue - it tastes nasty and made my throat shut up. It’s now in the bin, where it belongs. Don’t waste your money ladies!”
“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100.
Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause.
Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges.
Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence.
To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”
