“Terrible correspondence, I was advised that product was damaged so I was asked if I would like to wait for product to come back in stock. I asked how long this would be via email twice and still no reply in around 2 weeks.”
Thank you for taking the time to leave your review, Simon.
We're sorry to hear that you were disappointed with your experience.
We have now located your order and have sent you an email regarding this matter. Could you please respond when you have a moment? We'd really appreciate the opportunity to investigate what happened and work with you to reach a satisfactory resolution.
Your feedback is important to us, and we are committed to resolving any issues as quickly as possible. We hope to hear from you soon and restore your confidence in our service.
Kind regards,
Customer Service Team
Snowdon Timber Products Ltd
