Sock and Key Reviews

4.9 Rating 308 Reviews
B-
Happiness Grade

Sock and Key have a Customer Happiness Grade of B-. Customers love their prices and customer service but are unhappy with their refunds.

A

Price - Excellent

100.00%
Industry Average
I love getting portraits for my daughter's family for Christmas. I've used Sock and Key for 2 years now and have been very happy with the price and customer service. They have been very patient and accommodating when I've needed changes or additions. I would recommend them completely.
- Anonymous
F

Refunds - Difficult

0.00%
Industry Average
I ordered a family portrait and the animation looked not even a tiny bit similar to what it should have been. I asked for a remake as they advertised you get two trys and then they will refund if it isn't correct. They took all my money and even personally harassed me with a barage of statements that were so unprofessional I have never dealt with a company so unprofessional. Don't buy from this company.
- Anonymous
WHEW BOY, ordered amiibo cards from them on Etsy. In early April, got nothing so wanted to refund my order. They get sent out in may. now in late June they show up on my door step, sent me 4 dollar amiibo cards from aliexpress that they charged me 25 for. OH and they don't work either! Well whatever way, I'm getting my money back, they suck don't order from them.
- Caroline
100.00%
Industry Average
This is the second time that I have had a picture created by Sock and Key. I am so thrilled with both the pictures and the service. They are really friendly, polite and helpful. I made a few amendments with the pictures and they were really nice about it. They want to get the pictures perfect. They are amazing. And the final pictures are just perfect. I highly recommend them.
- Paul
The Portrait was amazing I truly love it A must have for all fans of The Disney Haunted mansion great customer service fast delivery. Amazing beautiful job. Will love it for ever.
- Joanne
A unique memory and gift with great Service.
- Vivian