Solihull Lighting Reviews

Name: Solihull Lighting
Address: 181 Haslucks Green Rd, Shirley, Solihull, West Midlands, Solihull
Rating: 4.26

4.3 Rating 1,001 Reviews

80 %

of reviewers recommend Solihull Lighting

Company Reviews

Questions

Metrics

4.3

Based on 1,001 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0121 733 23 23

Email:

info@solihulllighting.co.uk

Location:

181 Haslucks Green Rd, Shirley, Solihull, West Midlands
Solihull
B90 2LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent friendly extremely helpful service, always a lovely enjoyable experience when visiting this amazing shop. thank you Gloria”

Helpful Report

Posted 3 years ago

“Plenty of choice to look at, not only lights but giftware aswell. Helpful staff.”

Helpful Report

Posted 3 years ago

“ordered 19/11. marked as dispatched 21/11. nothing since. 3 emails, two telephone messages left. no tracking. no items. no response. have had to raise paypal dispute to get money back before ordering from elsewhere. i just don’t understand how companies with such poor customer experience survive? it’s not a big ask to expect a response to either one of my emails or voice messages. massive inconvenience now as waiting for money to be refunded before reordering”

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Posted 3 years ago

“Beautiful light, easy to fit with clear instructions. Dispatch and delivery times were very good.”

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Posted 3 years ago

“Really pleased with my wall lights and quick delivery, but left 3 voice mail messages and no one contacted me and no one answered the phone.”

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Posted 3 years ago

“Ordering was easy. Delivery very quick. The range to choose from is massive so you will surely find exactly what you are looking for. The lights are beautiful but I had a problem with the fitting of them. I contacted Solihull Lighting and was helped by Amy who went above and beyond to resolve the problem. Her response to my emails was quick and she was very efficient, keeping me updated. The staff at Solihull Lighting are a great team who want their customers to be totally happy with the service and products supplied by them. I would definitely buy from them again and certainly recommend this friendly family business.”

Helpful Report

Posted 3 years ago

“Great customer service in store and fast shipping from the website. Have bought from them many times.”

Helpful Report

Posted 3 years ago

“I had been completely ignored by staff in a posh lighting shop. So after a second visit to look at some pendant stairwell lights with a price tag of £400 that I was keen to purchase, I decided to storm out. Much to the astonishment of my wife - I hasten to add. I refused to return to the shop and we drove home in silence. That afternoon I tried desperately to patch things up with the misses and trawler through the internet until I discovered the exact same lights for almost half the price of the ones I'd seen at Solihull Lighting. I remembered thinking about advice that goes, 'If the price is too good to be true then it's probably not!' but I also dwelled on the fact that the shop didn't give a name to the lights - and it was a very, very posh shop with very, very snooty staff, so I bought the the lights. It ranks with some of the most satisfying purchases I have ever made. Thank you Solihull Lighting for not just brightening my stairwell but my day as well!”

Helpful Report

Posted 3 years ago

“Really happy with my lights. They look so good plus so much cheaper than other websites”

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Posted 3 years ago

“Prompt delivery Quality products”

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Posted 3 years ago

“Very fast and efficient service. Well packaged.”

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Posted 3 years ago

“I went in looking to replace two shades; the lady in the shop was very helpful in assisting me with bulbs and in ordering another light when there was only one in the shop. Professional, helpful and happy with my purchases. Sara”

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Posted 3 years ago

“Simple and elegant design. Very good quality products. Clear instructions included. Even the required tools are included in the packaging. Better than some of John Lewis products.”

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Posted 3 years ago

“Light ended up not being what I needed so returned it with no issues at all. Very efficient at getting my purchase to me in the first place and same with refund. Thank you”

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Posted 3 years ago

“Spent a long while looking for new lights to update our living room, deciding on some stylish ones by Astro. I wasn't aware of Solihull Lighting but they offered the best price on the internet plus my chosen lights/ shades were in stock. Items despatched quickly and well packed. Would certainly recommend them and would happily buy from them again.”

Helpful Report

Posted 3 years ago

“Order was delayed but communication from company was quickly received. Lovely item when it arrives. Very well packaged. Extremely happy. Would recommend.”

Helpful Report

Posted 3 years ago

“I recently re did my lounge and dining room and wanted something different so I went to Solihull lighting and Wow I was amazed at how much they had , Gloria the shop assistant helped me so much as I was stuck for choice, she was helpful in every step I took ,I must have been with her a good hour or so and she was so friendly and helpful Lovely to have a assistant that took time with you and didn’t rush me as I had so much to get Will certainly be going back”

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Posted 3 years ago

“Easy to order online. Fast delivery. Item as described”

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Posted 3 years ago

“Excellent item, just what we were looking for. Speedy and efficient throughout the order and delivery process”

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Posted 3 years ago

“Great website, good choice, beautiful lights, carefully packed, speedy delivery - thank you”

Helpful Report

Posted 4 years ago

Solihull Lighting is rated 4.3 based on 1,001 reviews