“Everytime I try to order these lenses .. they are flagged on all my bank statements as scams. Transactions won't go through.
I called my bank & they told me this website is shady. Even my husband's bank card won't work for their site.”
“Cheap, horrible quality they look fake way too big my eyes start burning after a minute and they won't accept returns stay away from this company. Please read the reviews I wish I had read them before wasting my money on this trash so angry just to see that they advertise as the best natural color contact Lenses”
“I reached out for assistance due to not being able to see out of the contacts. Solotica contacts gave me extreme migraines and made me feel dizzy. The contacts once put on, was like put layers of tape around my eyes. I immediately had to get them out because it felt like my head was about to explode.
Customer service is nonexistent and will not do anything to resolve your issues. I opened only one pair to try them on. How can you try on the contacts with power if they aren’t open. They said you can’t return them now because one is opened. I have been talking in circles to someone randomly at this point because I have not received any actual assistance. I was just told to go to the eye doctor to get my eyes checked and they’ll give me a discount on my next order. If I could afford to do that then I wouldn’t have purchased anything from them to begin with. The exam costs way more than the contacts and I don’t have medical insurance. This was a cheap purchase and I should’ve known this would be an extremely poor quality experience and product.
I don’t and wouldn’t recommend this company whatsoever. I scoured the website for their policies and I saw nothing. Purchase at your own risk!”
“Lense quality is very poor and very risky ordering online to try for the first time as their return and refund policy is quite strict.
Always a gamble with these sorts of items online so not entirely their fault
But would be helpful to have a partial refund or exchange policy for when they don’t work for someone. Quite expensive for pretty poor quality and very fake looking contacts so would proceed with caution. I would opt for Dimplecolour.com.au.
Quality and shades are unmatched and price point is more reasonable”
“Beautiful colors! I have been wearing colored contacts for 35 years and these have the best colors for dark brown eyes I’ve tried. Unfortunately they will only be comfortable for about 4 hours before they start to dry out. It reminds me of the old cibavision Naural touch material of 35 years ago. I switched to Bella elite which also has nice colors but are way more comfortable and I can wear them for longer hours.”
“Y’all, be very careful with this company! I ordered the Nononha blue. The color was nice, but they didn’t fit my eye at all— there was a big, lopsided chunk of brown showing through on one side of each of my irises. It looked like I had some kind of eye disease! I asked for a refund, and despite sending them half a dozen images of the issue, they refused. AWFUL customer service. Once you open the product, they will not issue a refund under any circumstances— even if they’ve given you a bad product. I ended up having to dispute the change with my bank. DO NOT trust this company with your business!!”
“My experience was not good. I ordered contact early December and I didn’t receive until April the following year. Then when I received the color was totally wrong but nobody would ever respond to my emails via support or customer service.”
“Happy Customer. The lenses arrived and they are very nice on me, I bought Aquarella Samba Green and its looks lovely! Fast delivery and nice bag too.”
“I was excited to get my contacts because the ones I had been wearing for many years (Freshlook colors) discontinued their colored lenses. I ordered blue, which is what I have always worn. They arrived nicely packaged, but within a couple of hours of inserting them, they became very uncomfortable and my eyes were burning. Fortunately, I brought a case and some solution and glasses with me so I was able to take them out. My eyes continued to burn and were blurry for the remainder of the night. They still felt a bit "sore" today. I have to also agree with some of the other reviews that the blue color looks fake and you can see a bit of the natural color of the eye in the middle. To sum up, I am very disappointed because the lens that are sold now are have a horrible muddy blue color because they have black stripes in them. Not sure if I will try them on again....”
“If I could give a negative star I would...
If I could give a negative star I would
This is the worst lenses l've ever got in my life, better off buying the cheap ones online
I've spent over 300$ dólares ok those lenses and they sent the wrong one, the quality it's terrible
I tried to give it another chance and just purchased again!
Disappointed again, I bought one that said comes 2 lenses and came only one side, with a totally wrong color! Yellow, terrible so fake and doesn't even fit in my eyes, I'm so disappointed for spending and throwing money's away with this garbage
I NEVER SEND BAD REVIEWS BUT THIS TIME I FEEL I NEED TOO”
“Absolute scam of a company when it comes to service.
Received my order, one of the lenses was faulty and ended up burning my eye.
After numerous communication, they agreed to send a replacement (had to take a picture and cut the lens in half).
This is where it gets interesting, shared the picture of the lens cut in half and ISABELLE, advised me this is not their lens and it looks completely different.
I then shared numerous pictures at different angles with no response for over 3 days. Raised as dispute with my bank which then miraculously triggered a response that a replacement will be sent.
Scam of a company which will try any tricks to get away. If you are not willing to go through a lengthy dispute process through your bank then do not order from them.
Response upon replacement received:
"As the issue has been resolved I would ask that you kindly contact your bank and ask for this dispute to be canceled/closed."”
“These came fast and customer service is awesome 😎 the contacts where packed nicely got a makeup bag which was a plus very cute but the only thing is I can’t wear these for long only for about two hrs after that my eyes where itchy and burning they irrated them badly so maybe my eyes just don’t agree with them as I hoped I had gotten them due to the reviews they are s beautiful color though I just wished my eyes didn’t hurt or burn”
“I purchased the blue contacts because they advertised how well they covered brown and hazel eyes and how “real” they looked. Don’t waste your money, they look so fake I won’t even wear them. Big gap near the center of your eyes. They look ridiculous.”
“I purchased the blue contacts because they advertised how well they covered brown and hazel eyes and how “real” they looked. Don’t waste your money, they look so fake I won’t even wear them. Big gap near the center of your eyes. They look ridiculous.”
“Contacts were not comfortable AT ALL, despite having a second pair shipped to me at the correct base curve. I tried 2 different pairs to no success. I have been wearing color contacts for over 20 years. Currently using the air optics brand for the last decade. Wished your contacts worked out as I waited impatiently to received them. Can’t recommend sorry!”
“Very Happy with Solotica and thier customer support, very attentive staff and will make sure you are happy and satisfied with products, and help in any situation also very fast with responses and they prioritise their customers satisfaction.”
“I got the yearly Hidrocor contacts, the jade green? I think. Anyway, mine had a prescription too. Unlike other contacts, these are thicker and feel really comfortable, my issue was the actual look/ color. They look beautiful but a bit too striking!! Since you can't returned them, I ordered a Blue, hoping the color won't be so striking and a bit less noticable. They do look real.”
“Are usually order yearly lenses, but this time money was tight. I ordered Aquarela three month Samba green color. After about four days, one was torn I contacted customer service. They were gracious and kind and offered to send me a replacement lens and to my surprise not only did they send me the one replacement lens they sent me two!! The customer service people are very kind understanding and go out of their way to help you when a problem arises i one hundred percent recommend Solatica not only for the beautiful color lens selection and for the kindness in immediately fixing the problem that I had the shipment who’s fault it was they corrected the situation. Thank you so Solatica.”
