Hi Saharah,
We're very sorry to hear that you haven't received your order yet and that you haven't gotten a response to your message. We truly appreciate your patience in this matter. If you haven't used this addess, please reach out to our customer service team directly at info@sonicscrubber.com so we can assist you further and ensure your concerns are addressed.
Warm regards,
Team SonicScrubber
“Just bought spares this time. Original brush lasting well but hoping for new one for Christmas. Would love brush attachment (like bottle brush but smaller) for hot tub jets.
Bought my close friends Sonic Scrubber last year as was so impressed.”
“I'm really sorry to do this, but the device isn't much good for the reason I bought it. I need to scrub out the wheel nut wells and the SonicScrubber's attachment's bristles are way too short to do the job properly. They need to be at least another centimetre longer, maybe two centimetres, to reach in there properly. I'll use the device for cleaning other parts of the wheels, but will carry on using an old toothbrush for the wheel nut wells :(”
Hi Steve,
We're really sorry to hear that the SonicScrubber didn't quite meet your needs for cleaning the wheel nut wells. Your suggestion about longer bristles is really helpful and we’ll definitely take that into consideration for future designs. We appreciate you giving it a try for other wheel parts, and if you have any more feedback to share, please feel free to reach out to our customer service team at info@sonicscrubber.com.
Best wishes,
SonicScrubber Team
“Had high hopes but it just didn't do as advertised. Wanted to use it to clean grout and tiles in the bathroom. Ate through the batteries in no time and didn't really have an effect. Simply not powerful enough. Shame.
I've returned mine for a refund”
Hi Richard,
We are really sorry to hear that the SonicScrubber didn't meet your expectations and that you experienced battery issues. We understand how disappointing it is when a product doesn't perform as anticipated, especially for cleaning grout and tiles. Your feedback is invaluable and helps us improve our products. If you have any other comments or if there’s anything we can do to assist you further, please don’t hesitate to reach out to our customer service team at info@sonicscrubber.com.
Warm regards,
SonicScrubber Team
