SOPHIA WEBSTER Reviews

3.2 Rating 102 Reviews
A-
Happiness Grade
A-

Customer Service - Good

83.67%
Industry Average
Amazing customer service from SOPHIA WEBSTER.
posted 1 month ago - Kayleigh Heaton
Great customer service
posted 1 month ago - Anonymous
Great communication. Polite , speedy, very helpful and great service overall.
posted 2 months ago - Rachel Thomas
I tried to contact customer service and Kajal responded, super kind and helpful, she spoke to her manager and since they couldn't repair it in time for my wedding they offered me to exchange for another completely new pair.
posted 2 months ago - Claudia M.
Honestly couldn’t have hoped for a better customer service. The premium brand is definitely represented very well by its staff. Thank you
posted 2 months ago - Amy
I had bought two pairs as wasn't sure about the size and their customer services team were super helpful and got the size I didn't want returned straight away.
posted 2 months ago - BusyMumLady
I have received the BEST customer service from Taylor ! I sent my wedding shoes back as they broke on my wedding day and was told it was unlikely they could be fixed meaning I wouldn’t be able to have them back.
posted 2 months ago - Anonymous
Best customer service. Taylor was very helpful. Solved my issue in no time.
posted 3 months ago - Anonymous
I had an issue with a bag recently and I reached out to customer service.
posted 4 months ago - Lucy Zappe
Emailed SOPHIA WEBSTER about my shoes being damaged after one wear and the customer service is the best I’ve ever come across.
posted 4 months ago - ""