Sounds Great Music Reviews

Name: Sounds Great Music
Address: 180-182 Wilmslow RoadHeald GreenCheadle, Cheshire
Rating: 4.91

4.9 Rating 490 Reviews

99 %

of reviewers recommend Sounds Great Music

4.9

Based on 490 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01614364799

Email:

info@soundsgreatmusic.com

Location:

180-182 Wilmslow RoadHeald GreenCheadle
Cheshire
SK83BG

Write Your review

Tell us how Sounds Great Music made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sounds Great Music 5 star review on 5th June 2019

Keith Rearden

Sounds Great Music 5 star review on 18th June 2018

Roland Jones

Sounds Great Music 5 star review on 19th May 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a classic player 60s strat from SGM and I must say that now I've set it up properly it sounds fantastic. I would have given five stars as the delivery was really fast, within 48hrs and the website is easy to navigate with a simple ordering system. However, the guitar was not set up in any way, shape or form. Every string rattled on every fret the whole length of the board. The neck was bowed to negative relief, the action was also way too low and the intonation was off. I was surprised that the guitar came with a signed check sheet saying all of this had been done. All that said, it's now a great guitar and I'm really pleased with it.”

Helpful Report

Posted 5 years ago

Hi Bill Thank you for bringing this to my attention, I can assure you that the guitar was fully checked over and set up before it left the shop, as every guitar is, and played perfectly. Any guitar we ship would definitely not leave us in an unplayable state, we pride ourselves on the care an attention every order gets, both in store and online. I can only think that the guitar may have had a knock in transit or just the change in climate in shipping the guitar to you has altered the set up, this is not uncommon in our unpredictable climate! Anyway, I am glad you are happy with the guitar and hope this experience won't put you off shopping with us again.

Posted 5 years ago

“Good price, and staff pleasant to speak to on the phone. However that's where the good bits end on this occasion. Sadly I ordered for next day delivery at 3:30 on a Friday but didn't get delivery on Saturday because it wasn't clear anywhere on the website that next day only works if you order before 1pm or something...and to add insult to injury when I called on Saturday morning to find out when my order would be delivered, I was told it would be shipped on Monday for delivery on Tuesday - why not ship on Saturday for del;ivery on Sunday or Monday? And again when it didn't show up on Tuesday I called again, only to find out they forgot to ship it. So from ordering "next day delivery" on Friday early afternoon, I eventually got my pedal on the following Wednesday afternoon. Was given 2 sets of strings as compensation, which was nice, but would rather just have got my pedal when I expected it, not 4 days later on a supposed 1-day delivery.”

Helpful Report

Posted 6 years ago

Hi Iain I am sorry about your experience with Sounds Great and the late delivery of your pedal. I can only apologise that the issue wasn't handled better. That said, it does state in the delivery information on the website that anything ordered before 1pm will ship the same day. We always try to get orders out the same day even after the 1pm cut off but sometimes it is just not possible. Also, next day deliveries do not include Saturdays, I agree that this is not made clear and I have added this information on the website. I know this doesn't excuse the fact that we forgot to ship the pedal on the Monday and I can only apologise for this. As you can see from the hundreds of 5 star reviews, we take our customer service very seriously and I will be looking into what happened with your order. I hope this hiccup won't affect you shopping with us again in the future. Best regards Neil (Manager).

Posted 6 years ago

“Gave us a good deal. Lots of information about the products.”

Helpful Report

Posted 7 years ago

“Ordering online was simple, the used guitar I ordered arrived quickly and was packaged well and true to the description. However, the tremolo was sellotaped to the pickguard and left loads of sticky marks and slight damage. The action needed some adjustment before playing.”

Helpful Report

Posted 8 years ago

Sounds Great Music is rated 4.9 based on 490 reviews