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Anonymous  // 01/01/2019
I went to visit my daughter in Southampton yesterday and decided to take her to The Duke of Wellington pub as on reading the amazing reviews online I thought it would make a nice chance from the high street restaurants. We arrived at 13.30 and asked if you had a table for two, after waiting 10 minutes for a response I asked another member of staff who said there was a free table at the back. She showed us to our table that was right in the middle of the room in between two large groups who were rather loud. We went to order at the bar and took our drinks back to the table hoping that it wouldn’t be too long before the food arrived as we had limited amount of time and still had a lot to do before I had to go back home. Half an hour had passed and we still hadn’t had any food, after 45 minutes I asked one of the members of staff when we would be expecting our meal and he said he would go and find out, 15 minutes after I asked he just said we were next, at this point an hour had passed since I placed my order and we were still waiting, no apologies, no explanation, nothing. At 15.17 our meals were almost thrown on the table by a young guy who looked really moody and unimpressed, again no apology, no offer of any sauces, nothing. By this point we were starving as this supposed to be lunch and our breakfast had been digested twice over by then. My daughter has a medical condition and this triggered her condition, sadly. We were hoping that the wait would’ve been worth it but sadly it wasn’t at all, the roast potatoes were undercooked, the mash, well it was lumpy and also undercooked, the meat was hard as if it had been reheated several times so we left most of the meal on the plate. A very dissatisfied and disappointing experience. One to avoid
Posted 1 year ago is rated 1.00 based on 1 reviews