Name: Southstar Plumbers Ltd
Address: 43 Armoury WayLondonSW18 1HQ, London
Rating: 3.77

“We have used this company many times for our regular boiler maintnce contect. They have always been very good at their job.We would have no hesitation in recommending them.”

Helpful Report

Posted 3 years ago

“Had to call them at late night because of the leak we had they came on time fixed the problem quickly and nice job also fair price Recommended”

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Posted 3 years ago

“Had to pay them over £100 for doing NOTHING ! got an empty report .. no recommendations .. no labour !! they came spent 10-15 minutes looking around the boiler then they said they need more money to actually tell me what is the problem .. which is another £178 / hour .. how RIDICULOUS ! BEWARE you might end up with a huge bill !!”

Helpful Report

Posted 3 years ago

“Had to pay them over £100 for doing NOTHING ! got an empty report .. no recommendations .. no labour !! they came spent 10-15 minutes looking around the boiler then they said they need more money to actually tell me what is the problem .. which is another £178 / hour .. how RIDICULOUS ! BEWARE you might end up with a huge bill !!”

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Posted 3 years ago

“I contacted the company over a non-working boiler. They said a powerflush was needed, and carried it out over two days and at a cost of more than £3000, flooding our bathroom twice with equipment left there overnight, at 1am and 5 am. The powerflush didn't solve the problem, which Pimlico Plumbers later identified as just a faulty valve. I would advise caution when dealing with Southstar Plumbers”

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Posted 3 years ago

“Excellent”

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Posted 3 years ago

“I wish you could give zero stars in order to write a review. Showed up late. During multiple phone calls with Adam, he told us it would be £69 for the plumber to come. Upon the late arrival of the plumber, they then told us it was £69 + VAT, and only if they fix the issue within 10-15 minutes of being there. After this, it was £189. We were extremely shocked by this given this was NEVER mentioned to us on the multiple phone calls with Adam. He arrived at 16.59, the issue was 'fixed' by 17.11. He then told us it would cost £189 as was over the 10-15 minutes. We were astounded given you cannot bend time. He then went to the form WHERE HE HAD CHANGED THE TIME FROM 4.59 TO 4.50 ARRIVAL. Blatantly amending the time he had arrived!!!!! After much discussion, call with Adam, he begrudgingly agreed to charge the correct amount of £69 +VAT. He also would not tell us what he had done to fix it claiming it was a 'secret'. DO NOT USE THESE PLUMBERS, ESPECIALLY NAS, AT ANY COST. We will be complaining to CIPHE regarding this matter.”

Helpful Report

Posted 3 years ago

“Southstar completely messed up my entire unvented cylinder system and were unable to fix it. They then ignored all further contact from me via phone and email. I have sought legal advice and will be filing a court claim to recover the money I’ve paid them. Avoid them at all costs. The new actuator they installed was wired incorrectly and left in a dangerous state. The wiring was left exposed and outside of the wiring centre, and furthermore it wasn’t wired in correctly at all. This has been highlighted as a huge fire risk by both the Eon engineer and G3 licensed plumber. Their incorrect wiring left me without working hot water for weeks as they were unable to identify their mistakes on the two further visits and then ignored me. The new expansion vessel they fitted is illegal. They have installed a non-potable heating expansion vessel to my water system, which requires a potable water vessel. The vessel they installed is also the the wrong size.”

Helpful Report

Posted 3 years ago

“Warning...do not use this company under any circumstances! I find it hard to believe any of these 5 star reviews are credible after the experience I endured. Showed up to the job over 1.5 hours late...conveniently didn't communicate rates were £69 per 30 mins ex VAT during normal hours (making them more expensive than Pimlico Plumbers), radiator not bleed of air showing incompetence, engineer frequently visiting van to look for basic plumbing parts adding to time. Owner did promise to provide audio recording of initial call detailing rates but this of course never did materialise. Avoid at all costs!”

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Posted 3 years ago

“Excellent service, came quickly, investigated found leak and rectified the issue. Would use them again and happy to recommend.”

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Posted 3 years ago

“Found a blocked drain on the side of the house this morning. Called South Star Plumber London. Arrived on time and cleared the fatberg. Advice me on future handling so as to avoid recurrence. Thanks you so much team. Will definitely recommend to everyone who needs emergency plumbers”

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Posted 3 years ago

“Excellent service! Adam was professional and capable. He did a great job .He fixed a leaky Pipe just less than 15 minutes. We will Definitely hire him again. Thank you South Star Plumber for your kind Service..”

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Posted 3 years ago

“Similar to other reviewers, very shoddy and overpriced work. The cost was £450 for a simple job that ended up taking two hours. The young, and questionably qualified plumber, got the washers mixed up putting them back on (resulting in a leak) and didn't reconnect the overflow pipe properly. I called out another plumber to fix it. Avoid these guys.”

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Posted 3 years ago

“Absolutely shocking service. The guy dared taking a flirty tone with me and showing off making sure I was impressed with his secret plumbers trick of blocking the water one end with a plastic bag. He was so distracted and incompetent that he forgot the plastic bag in and blocked the drain requiring another plumber to come and unblock it a few days later only to realise it was southstar’s wrongdoing all along. 8 weeks later still no refund on this shockingly damaging intervention and they are being unresponsive and extremely difficult at sorting it out”

Helpful Report

Posted 3 years ago

“Absolutely shocking service. The guy dared taking a flirty tone with me and showing off making sure I was impressed with his secret plumbers trick of blocking the water one end with a plastic bag. He was so distracted and incompetent that he forgot the plastic bag in and blocked the drain requiring another plumber to come and unblock it a few days later only to realise it was southstar’s wrongdoing all along. 8 weeks later still no refund on this shockingly damaging intervention and they are being unresponsive and extremely difficult at sorting it out”

Helpful Report

Posted 3 years ago

“I called out Southstar Plumbers to fix a system leak. They sent out a young junior plumber who was pretty incompetent and clearly not fully trained. His fix, after two hours and calls to his office, hasn't worked. How much for the pleasure? £82.80 for the call out charge and £447 for the 2 hours! I feel absolutely ripped off by this firm, and would recommend you avoid like the plague!”

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Posted 3 years ago

“He left a bunch of spam on my floor after he finished the job. What a wanker!”

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Posted 3 years ago

“Excellent service, lots of experience and reliable, and what's better reasonable rates, very recommended.”

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Posted 3 years ago

“We were very pleased with the work done, the engineer himself was professional, came on time and did the job within one hour. Very happy customer. Will definitely recommend.”

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Posted 3 years ago

“This company was called to service our boiler, they were very professional and left us with some sound advice on using the boiler. Would highly recommend.”

Helpful Report

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Southstar Plumbers Ltd Reviews