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Southstar Plumbers Ltd Reviews

3.8 Rating 213 Reviews

73 %

of reviewers recommend Southstar Plumbers Ltd

Company Reviews

3.8

Based on 213 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

02088773363

Email:

southstars@outlook.com

Location:

43 Armoury WayLondonSW18 1HQ
London
SW18 1HQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked for a plumber to come. Had to chase the company a number of times for an update. Eventually was too late for him to come do changed for the next day. The plumber called when he was supposed to arrive to let me know he was on the way but coming from somewhere over 1hr away. Arrived and wanted me to confirm arrival and to say it was ok to start the job. Only when he’s arrived do I find out it’s £132 per hour (£110 + VAT) plus the call out charge which doesn’t get deducted from the labour charge. Then he has to go and get some basic parts which takes him over 45 mins which I have to pay labour time for. This pushes him into the second hour. I’m total £346 to do a basic job. Wouldn’t leave until the invoice was paid. A local plumber who unfortunately was unavailable charged £130 for that job and sorting a leaking toilet including time to get some parts! Will never use south star plumbing again.”

Posted 2 years ago

“The worst service ever, costed me almost £3000, suffered for around 20 hours, they left the place like a pigsty, didn’t solve the problem 100%, and they even got the nerve to steal a limited edition bag! Avoid at all costs!!!”

Posted 2 years ago

“Terrible experience Made three appointments on three days First two they didn’t show up at all and didn’t call Two small problems Main one shower hand set leaking He said he needed to get a part was gone for an hour and a half returned saying he couldn’t find it. So could not rectify the problem Job not done He fitted the pop up with new ring Ten minute job When the office told me I had to pay £665 I was in shock After he left it wAs to discover worse than before hot water gushing away I called him back he shut water off Now I can’t have a bath Disgusting how they took advantage of an OAP”

Posted 2 years ago

“These are scammer. They have scammed me nearly 1000 pounds today. When you make payments, you will realise the account is for plimbers instead of plumbers. Sadly I realized after I made payment. They were meant to repair a leak but made it worst and left me with no water in addition to that. They have to be reported.”

Posted 2 years ago

“Cowboys for all of the reasons listed by other users who have been scammed. Dont use them find a proper plumber. They turn up with no tools or plumbing accessories and charge £110 ph to go out buy a copper pipe costing £10”

Posted 2 years ago

“Total scammers!! Do not use this company. Called plumber out, was told charge was £69.00 per hour. He was here for over two hours and achieved nothing! Didn’t fix my taps or shower snd then guess what. I got sent a bill for £350.00?!! They decided to add on £110.00 per hour just fir the hell if it? Plumber then refused to leave my property until I paid him?? Police had to be called to get rid of him. DO NOT USE THESE COWBOYS!?”

Posted 2 years ago

“TOOK MONEY DIDNT SHOW UP - HAVENT REFUNDED DESPITE PROMISING TO. This is factual. Called last week to arrange engineer to visit. Prepaid in advance to secure booking for two days later. Engineer didn't show up. Called Southstar, lady answered, said she would get back to me and didn't. Called back in afternoon to ask what had happened, got same lady and fobbed off again. Didn't return call. What's app South Stars to say very dis-apointed, not turned up, taken money. They ignored that, so chased, got promised a refund.... guess what. that didnt happen either. Now ignoring messages. Going to get refund through bank hopefully. Absolute disgrace.”

Posted 2 years ago

“Worst experience ever. Plumber came in to unblock toilet, had to pay £600!!! The next day the toilet blocked up again and they won’t refund me or help me. DO NOT USE THEM”

Posted 3 years ago

“I paid ridiculous price of 69£ called out fee. 189£ per hour and the job is still not done. Its even worst than before. I told the man to stop at exactly an hour and the bills came with 2 hours labour. The bills came up to 536.40£. All he do is just put One shot to the sink and use the wire to clear out. Im very disappointed. The man on the phone saying its 5mins pass they will count it to 1 hour. Im sorry, its 189£ not 1.89£ at the car park. Ridiculous!”

Posted 3 years ago

“Was quoted £149+vat to unlock the pipe. 1h later he's still not finished, I asked him to leave and the bill is £405 which they demand paying before they leave. No hidden charges is a joke.”

Posted 3 years ago

“I was quoted £149 to fix a blocked toilet. The plumber arrived over 40 mins late. The company office then called me to try and get me to agree to paying £249 extra (plus VAT) for the plumber to finish the job. I declined as that is very expensive. I then called another plumber who came later that afternoon and fixed the toilet in 5 mins with no extra or hidden charges.”

Posted 3 years ago

“I don’t recommend this company to anybody . They charge me 782.40£ to replace the flushing system from the toilet. So 1 hour job gone in 2 h and a half they rate is that 249£+ vat.... after they finish the job they left a huge mess water linking over the floor....I wanted to add some photos after their work. Unfortunately this site review doesn’t allow me.....”

Posted 3 years ago

“This company is extremely expensive and will take longer than you expect, if you can wait for any other company I would recommend that. They will bleed you dry.”

Posted 3 years ago

“Hidden fees, pretending to be other plumbing companies. Have owed us a refund for over a month now and still haven’t paid.”

Posted 3 years ago

“DO NOT USE THIS COMPANY!! I was quoted £69 + VAT for the company to disconnect a washing machine and a dishwasher, with the company saying it was a simple enough job. The job was apparently far more difficult, because the engineer did not carry the right size waste cap (ours was 43mm, and he only had universal ones - 40mm). So he had to source this (apparently the Screwfix at the bottom of the road didn’t have any) and for some reason this meant the job was a complex job, and the charge skyrocketed to £110 per hour + VAT, with the whole thing taking 3 hours! You can imagine my shock when I received an invoice for over £400, when I was expecting £69 + VAT!! When I tried to discuss this with the company, they hung up on me, then didn’t answer the phone, and left both the engineer and I to sort it out. Eventually I paid £69 + VAT per hour PLUS a £69 + VAT call out charge (!) as the engineer was under orders to not leave, and reverse the work he had done until payment was received! Never again - I strongly urge you TO AVOID THESE SCAMMERS!!”

Posted 3 years ago

“what a bunch of cowboys, 850 pounds to fix a faulty toilet, then guy stayed for two hours refusing to leave until got paid, couldnt pay immediately as had no card reader. bunch of cowboys and avoid like the plague”

Posted 3 years ago

“Had to pay them over £100 for doing NOTHING ! got an empty report .. no recommendations .. no labour !! they came spent 10-15 minutes looking around the boiler then they said they need more money to actually tell me what is the problem .. which is another £178 / hour .. how RIDICULOUS ! BEWARE you might end up with a huge bill !!”

Posted 3 years ago

“Had to pay them over £100 for doing NOTHING ! got an empty report .. no recommendations .. no labour !! they came spent 10-15 minutes looking around the boiler then they said they need more money to actually tell me what is the problem .. which is another £178 / hour .. how RIDICULOUS ! BEWARE you might end up with a huge bill !!”

Posted 3 years ago

“I contacted the company over a non-working boiler. They said a powerflush was needed, and carried it out over two days and at a cost of more than £3000, flooding our bathroom twice with equipment left there overnight, at 1am and 5 am. The powerflush didn't solve the problem, which Pimlico Plumbers later identified as just a faulty valve. I would advise caution when dealing with Southstar Plumbers”

Posted 3 years ago

“I wish you could give zero stars in order to write a review. Showed up late. During multiple phone calls with Adam, he told us it would be £69 for the plumber to come. Upon the late arrival of the plumber, they then told us it was £69 + VAT, and only if they fix the issue within 10-15 minutes of being there. After this, it was £189. We were extremely shocked by this given this was NEVER mentioned to us on the multiple phone calls with Adam. He arrived at 16.59, the issue was 'fixed' by 17.11. He then told us it would cost £189 as was over the 10-15 minutes. We were astounded given you cannot bend time. He then went to the form WHERE HE HAD CHANGED THE TIME FROM 4.59 TO 4.50 ARRIVAL. Blatantly amending the time he had arrived!!!!! After much discussion, call with Adam, he begrudgingly agreed to charge the correct amount of £69 +VAT. He also would not tell us what he had done to fix it claiming it was a 'secret'. DO NOT USE THESE PLUMBERS, ESPECIALLY NAS, AT ANY COST. We will be complaining to CIPHE regarding this matter.”

Posted 3 years ago

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Southstar Plumbers Ltd is rated 3.8 based on 213 reviews