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Southwest airlines Reviews

1.9 Rating 102 Reviews
A
Happiness Grade
A

Customer Service - Good

92.86%
Industry Average
I called customer service.
posted 8 months ago - Kathy Mcnulty
His positive energy and thoughtful approach to service stood out in every interaction.
posted 10 months ago - Mattie
When scheduling my trip from Texas to Las Vegas, somehow I accidentally booked the trip backwards and did not realize it until the day before!!!! In a panic I called customer service and they were happily able to fix my error and waived the difference in price which would have been $1600 for both of us!!!!! Then our return flight yesterday evening was already delayed an hour due to weather in Vegas.
posted 1 year ago - Gina J
March 1st I just booked a flight with Southwest and I had to call customer service to update all my info for my rapid rewards account. I've never had a problem with Southwest. I've always gotten cheaper flights without the frills. Get me to my designation. Looking forward to all my vacations this year. 2025 has been a great year ๐Ÿ˜ Looking forwarding to my upcoming trips. Life is great๐Ÿ˜Š ๐Ÿ›ฉ
posted 1 year ago - Linda
Southwest airline is an EXCELENT airline. I ve been traveling with them for years, actually the most of my flights. The customer service is ecxelent, even online and out of the country. I am very satisfied and I hope that Southwest be focus on the good reviews to keep the business. Blessings!!!
posted 1 year ago - Anonymous
Anthony at the service counter was great.
posted 2 years ago - Ursula