Southwest airlines Reviews

“ While waiting in the boarding area for my flight I observed the station agent, Jasmine, helping many passengers. Her disposition was so sunny and helpful! She put everyone at ease and helped them solve their issues. She is a real treasure, and really should be recognized for her excellent service. This was flight 4104 to San Diego on May 16, 2026. ”

“ I called customer service. ”

“ His positive energy and thoughtful approach to service stood out in every interaction. ”

“ When scheduling my trip from Texas to Las Vegas, somehow I accidentally booked the trip backwards and did not realize it until the day before!!!! In a panic I called customer service and they were happily able to fix my error and waived the difference in price which would have been $1600 for both of us!!!!! Then our return flight yesterday evening was already delayed an hour due to weather in Vegas. ”

“ March 1st I just booked a flight with Southwest and I had to call customer service to update all my info for my rapid rewards account. I've never had a problem with Southwest. I've always gotten cheaper flights without the frills. Get me to my designation. Looking forward to all my vacations this year. 2025 has been a great year 😁 Looking forwarding to my upcoming trips. Life is great😊 🛩 ”

“ Southwest airline is an EXCELENT airline. I ve been traveling with them for years, actually the most of my flights. The customer service is ecxelent, even online and out of the country. I am very satisfied and I hope that Southwest be focus on the good reviews to keep the business. Blessings!!! ”

“ Anthony at the service counter was great. ”