Specsavers Opticians Beaumont Leys, Leicester Reviews

Name: Specsavers Opticians Beaumont Leys, Leicester
Rating: 3.85

3.9 Rating 27 Reviews

70 %

of reviewers recommend Specsavers Opticians Beaumont Leys, Leicester

Company Reviews

Questions

Visit Website

Location:

Unit 31 Beaumont Leys Shopping Centre, Beaumont Leys, Leicester LE4 1DF, UK
LE4 1DF

Write Your review

Tell us how Specsavers Opticians Beaumont Leys, Leicester made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's been rather disappointing having been their customer for the past decade or so. I wanted Round glasses (size 55) and alas finally found the right size given my head resembles a caveman! Order was processed quick given I had a presentation to do and my old glasses were no good vision wise. I was very excited that my request was actioned upon and in a rush took them away. The very following day I realised they are the wrong size (52). So booked a appointment to get these sorted. Both members of team who attended us, made it out that we picked up the right ones and that there was no bigger sizes available. They insisted that we were wrong and they were right! It's a shame that specsavers franchises are not living up to there standards. Oadby store for instance wanted a hard sale and beaumont leys store practically branded us lairs! So much for loyalty and customer service! My only advise is take photos of frames lenses and breakdown of costs etc.”

Helpful Report

Posted 1 month ago

“the staff at this store are unwelcoming ,unhelpful & downright rude.they are all unproffessional even the optician greeted me with his shirt hanging out.the only member of staff who smiled was the guy who did all the pre tests.the customer service in this store is dire.”

Helpful Report

Posted 2 years ago

“My experience with the Beaumont Leys branch is very poor.Not all but most of the staff are very rude when being spoken to, the problem I had didn’t get resolved until multiple phone calls with this branch. I stuck with them because the prices are amazing and I didn’t want the hassle of moving to another opticians because this one is local to me but after not exactly doing what they said they was going to do, I have now cancelled my membership. Such a shame! However they’re was a few individuals which were lovely and made me feel very welcome her name was lucy and a another older lady that helped me pick my glasses! Very good sales woman. Thankyou for you’re service! I hope you take this into consideration and hopefully turn this branch into a happy, healthy and positive environment for you’re customers! Take care”

Helpful Report

Posted 3 years ago

“Do not take your glasses here. Dropped my glasses off to have a arm repaired that had snapped off .An arm of a different colour was fitted but was fitted at a angle pointing down about a inch when I tried to straighten this the lens popped out then glasses snapped in half .totally useless service”

Helpful Report

Posted 4 years ago

“HAD TO CALL AFTER A WEEK TO INQUIRE WHEN GLASSES WOULD BE READY...THEY WERE NOT SUITABLE SO HAD TO TAKE THEM BACK...ANOTHER WEEK PASSED AND HAD TO CALL AGAIN....SERVICE IS APPALLING”

Helpful Report

Posted 5 years ago

“DO NOT WASTE YOUR TIME!!!!! Horrible experience, some of the staff, including the optometrist, very rude and careless. Online booking system didn't work, I had to get back one week later. They make you feel NOT welcome at all and when I went to collect my glasses, guess what.... it's worst than it was before.”

Helpful Report

Posted 6 years ago

“This branch are now too big to care. If a senior you are invisible. Impossible for them to apologise for messing up order. Even front of house manager had absolutley no empathy what so ever. Got refund, but no compensation for wasted journey of 54 mile round trip. Have used this branch before but never, never again.”

Helpful Report

Posted 6 years ago

Specsavers Opticians Beaumont Leys, Leicester is rated 3.9 based on 27 reviews