“My experience with the Beaumont Leys branch is very poor.Not all but most of the staff are very rude when being spoken to, the problem I had didn’t get resolved until multiple phone calls with this branch. I stuck with them because the prices are amazing and I didn’t want the hassle of moving to another opticians because this one is local to me but after not exactly doing what they said they was going to do, I have now cancelled my membership. Such a shame!
However they’re was a few individuals which were lovely and made me feel very welcome her name was lucy and a another older lady that helped me pick my glasses! Very good sales woman.
Thankyou for you’re service! I hope you take this into consideration and hopefully turn this branch into a happy, healthy and positive environment for you’re customers! Take care”
“Do not take your glasses here. Dropped my glasses off to have a arm repaired that had snapped off .An arm of a different colour was fitted but was fitted at a angle pointing down about a inch when I tried to straighten this the lens popped out then glasses snapped in half .totally useless service”
“I had ordered some glasses with new prescriptions but there was a mistake with the thinning option of the lenses. They eventually offered me the thinning price which I thought was a kind gesture. I really like the new glasses now.
The staff at Specsavers Blackwood are always very kind and professional. Highly recommended shop.
“Despite complaining several times they had got my bi focals wrong they refused to put them right and kept telling me to 'tilt my head'. I have lived for a year with a line right across my line of sight. struggle greatly with teaching and stairs etc. Often have to remove the glasses to prevent headaches. If I bought a second pair for £80 then they would be willing to drop the focal line out of my line of sight. They got my glasses wrong. I kept telling them they were wrong. They should put them right!”
“DO NOT WASTE YOUR TIME!!!!! Horrible experience, some of the staff, including the optometrist, very rude and careless. Online booking system didn't work, I had to get back one week later. They make you feel NOT welcome at all and when I went to collect my glasses, guess what.... it's worst than it was before.”
“This branch are now too big to care. If a senior you are invisible. Impossible for them to apologise for messing up order. Even front of house manager had absolutley no empathy what so ever.
Got refund, but no compensation for wasted journey of 54 mile round trip.
Have used this branch before but never, never again.”
“I recently had an eye test , for which I received a reminder to book for an appointment. That in itself is a bonus , I didn't have to worry about when I was due for one. Staff were quick to check if they could help in any respect , efficient and courteous , made certain I was comfortable and relaxed throughout my procedures. That is pre tests , medical record changes, prescriptions , qualify for help with costs etc. Then the professional person who was extremely polite and caring gave me the eye test . I was after that helped by front of house assistants to choose new frames , again very polite and completed the whole journey with constant care to detail ,which I found very comforting . I would recommend Specsavers to everyone who is having trouble with their eyes to have a test with them . Thank you Specsavers , I am thrilled with my new specs . See you more clearly in the next two years.
Mrs J Whiting”
“I went for an eye test first of all. I was seen to promptly and the optician was extremely nice and professional. I then continued to purchase some glasses and was shown directly to a sales person that could advise me. I was allowed to look at the glasses and take my time without being pressured or watched. When I had chosen a member of staff was on hand and made sure they would be a good fit, took my prescription details and advised when to come and collect the glasses when they would be ready. All in all it was great customer service, the process was very smooth and I will be using them again in the future.”