“I don't like writing negative reviews but, on this occasion, I feel I have to because I'm not happy at all with the service I have received from Speedyhen and feel badly let down by them.
My reasons for this are as follows:
1) During my time as a customer, I placed five orders with Speedyhen and three out of the five orders arrived with damage. In most cases, it was due to poor packaging on the part of whoever packed the item in the warehouse.
2) Their return procedure takes too long. You have to return a damaged item to them first and then wait until they receive it before any action is taken. This could end up taking a very long time because it leaves you at the mercy of Royal Mail and Speedyhen's own internal procedures. All of which is a massive inconvenience to a customer who has already been inconvenienced by receiving a damaged item.
3) Speedyhen recently sent me a second replacement copy for a damaged item in error. The error was entirely their own fault and was due to a lack of communication within Speedyhen itself, not realising that I had already been sent a replacement copy. As a result, I had to return the second replacement to them which was a huge inconvenience to myself. It was a heavy item and, as I don't drive, was forced to lug the thing down to my local post office in the rain and had to take time out of my day to be able to do this. All for something that was not my fault. All for something that was due to Speedyhen's own error. What appalled me the most was Speedyhen's complete lack of interest or care about the inconvenience they had caused me when I raised the matter with them. Due to the fact that this was their mistake, they could have mitigated things by arranging a courier to pick the item up from my home, saving me a lot of time and effort, or even offering some small recompense, like say a voucher for 5% or 10% off my next order. Just a token gesture to apologise. But no. The response I got made me feel they just didn't care or appreciate the nuisance they had caused me. It seemed all they cared about was getting their item back, rather than the impact their mistake had on their customer.
4) The replies and responses I got from the customer service team felt like they were just paying me lip service. Just giving me platitudes is alright but it doesn't help me when I've been inconvenienced. A customer that's been inconvenienced needs more than just platitudes. They also kept saying they would pass my comments on to higher up within the company but they've said that to me before and things haven't changed, so how can I be expected to feel that this is genuine? The general impression I got from their replies to my complaints was that my custom wasn't valued, that my opinions were not properly taken on board and that they just didn't care how their actions affected me as a person or a customer.
Given all this I asked to have my account deleted and it has been actioned. The fact that Speedyhen did this without any attempt to try and dissuade me from leaving says all you need to know about the level of their customer care.
It is highly unlikely that I shall ever use Speedyhen again and I recommend that you don't either and take your business elsewhere.”
“Poor company. Ordered, made a mistake cancelled within MINUTES.
A day goes by and They refused to cancel over email, followed by a ‘coincidental’ dispatched notification so all costs would sit with me (and they made that very clear). Done deliberately and the timeline backs this up. Even told me if I refuse delivery then costs would sit with me…. You couldn't make it up!
Poor show of a company - avoid as they pile on the costs to cancel anything.”
“Told me they dispatched an item 7th. Royal mail confirmed it was 9th. Now 11th still no sign of dvd. And they have ignored messages now for two days. Had to open a request through eBay. I'm also reporting to trading standards too.”
“No doubt, if they see this message, they’ll reply to say (yet again) it’s Amazon’s fault, and there’s nothing they can do to resolve - but Amazon say otherwise. I’m happy to believe this is a computer glitch - and Amazon have tried contacting Speedyhen themselves - but this company ignore them and me, and just bounce it back to me, rather than making even the slightest effort to resolve directly.”
“I ordered a book for my wife's birthday, it was a preorder, but despite taking a few weeks was due to arrive before the big day. That is until I receive an email saying 'Thank you for contacting us about your order' (I hadn't) and then being told the order had been cancelled. A follow up email simply led to the same confirmation 'Your order has been cancelled'. I checked online reviews before ordering and others seem to have had much better experiences, sadly my advice would be buy elsewhere to avoid being disappointed.”
“I can't begin to tell you how angry I am with this company. I will NEVER shop with them again.
I ordered a book pre release. It was then released and not sent to me with the website then saying out of stock. Speedyhen consistently do this. Because of Speedyhen I'm now going to have to buy the book elsewhere at a much higher price than what I could have got it for elsewhere pre release. Steer clear of this company like the plague as they are not trustworthy and screw over their customers.”
“As a regular purchaser of books I am always looking for new and competitive suppliers. I could not believe that a book I’d been interested in appeared on speedyhen £5 Cheaper than any other supplier.On top of that it was free delivery.The book was with me 2days later , we’ll packaged and in pristine condition.I was very impressed and will certainly use speedy hen again.”
“Had a slight problem with a manufacturing flaw in a book. Speedyhen dealt with it very quickly and were as helpful as they could possibly have been. Recommended. Thank you.”
“I bought the Book 'Bitten by Witch Fever' (about Arsenic in old Wallpaper) which was attractively priced. It arrived promptly and was well packaged, looks sumptuous and promises to be an interesting and well researched read.”
