“I have been to their Niagara On The Lake location a few times now and have never ever been disappointed. There are some bad reviews here yes but I have never had an issue with them. If anything they have been incredibly awesome. I guess the people with good experiences just arent leaving feedback.
I have found some great incredibly hard to find releases from them and have ordered off their website quite a few times too. They also have amazing prices. YES you will have to wait for ones that are on Back Order but that is the chance you take, you just have to be patient.
I ordered a Green Day album in one of my orders that they had in stock while the rest of my order of 5 albums were back order hard to find copies. They actually HELD the copy for the 5 months it took for a few of the others to come in. THEY DIDN'T TAKE ANY MONEY FROM ME to hold it. I even offered because I didnt think it was right for them to no get paid for it, and I didnt want it to get sold; but they said it was okay and too just pay when the rest was in. That my friends is GOOD CUSTOMER SERVICE. You wont find that at Sunrise or any other record store.
If you want a great deal and are willing to wait if they dont have it instock I highly recommend this store.
Dont let the bad reviews scare you away because it is well worth the browse; you definitely wont be disappointed!!!!”
“I've recently started collecting more vinyl and some of the ones I have had my eyes on are somewhat hard to find. Pack Up The Cats by Local H, for example. I did a quick search on google and saw that SRC had copies of Pack Up The Cats on vinyl. My heart leaped and I did some quick research on the company. It's quite unfortunate that I saw 90% bad reviews. SRC is getting a pretty bad wrap and I just needed to put it out there that, from my experience, SRC is a reliable, safe, legit company. They delivered the hard to find Pack Up The Cats to me in a week and it sounds great. This company does not deserve the reviews you will most likely come across. I am extremely pleased with the service and quality received from SRC. I'll definitely be back to buy more records to add to my collection.”
“this website is 100% a scam. i ordered 'the perks of being a wallflower' - soundtrack februrary 26th, wasn't on backorder either. it hasn't even shipped yet. just says processing.”
“I ordered the One Direction Four vinyl on January 26th and it said it was in “Backorder.” The page said that it was supposed to ship in 1-2 weeks and It arrived in exactly one week in perfect condition. All songs play perfectly without skipping and there are no dents. I am extremely pleased with my purchase and with the service provided :)”
“This website, as far as I can tell, is a complete scam. I ordered a vinyl record a month ago that even now is still in 'processing' status despite their claims that orders process in 1-2 business days. I opened a ticket to ask why it was still in processing and hadn't shipped yet, and waited almost 2 weeks for a response. Then they had the gall to tell me they didn't have the item and stock, and weren't even sure IF they would get more in stock. Not when, but if. How on earth do you advertise and sell items that you don't even possess? I requested to cancel the order, but from what I've read that's going to take a stupidly long time. DO NOT PURCHASE FROM HERE. Based on other reviews, I'm inclined to believe they don't have any stock at all and are a completely fake business.”
“I write this in Nov 2019 I ordered in Feb-March time. They kept putting back the release of an album again and again. Now they wont reply to me. Also their ticket system is not secure, you can see other peoples messages and not find your own, unless you favourite them
They stock loads of color vinyl and some really good releases. Its a shame I have had such a bad experience as I would like to purchase their records.”
