SSE Reviews

“ Absolute shambles of a company 3 months waiting for a refund and several calls and emails and WhatsApp been told 3 times refund is issued and not a thing zero communication. Do not use this useless company ”

“ I'm owed more that £700 in credit and the day i call to clarify the credit going up on my app they say the refund has been placed on hold and then the amount is incorrect. ”

“ I called them to rectify this, it took over half an hour on the phone for them just to tell me I should call my bank and they'll get the refund for me. ”

“ This is terrible customer service, I will never be using SSE again and telling all my relations to never use it again. The only reason I know my SEE home services account still even exists is from you taking money directly from my account. Ridiculous. No refund, no options offered just deal with it. ”

“ Just spent the past hour on the phone to SSE because I topped up my meter yesterday and apparently I’ve used all the credit whilst I was at work! Called to get this rectified, the girl told me I “haven’t topped up since the 10th”, I told her that’s wrong, over £78 has been topped up since the 10th… Her reply… “where are the receipts then?” ON YOUR APP THAT YOU MADE ME DOWNLOAD TO TOP UP!!! So £78 can’t be accounted for… then suddenly, it has been accounted for, conveniently after I asked her to refund it to my meter… Asked to speak to a manager… No manager on shift… Asked to speak to a supervisor… No supervisor on shift… She kept taking her headset off and leaving it on the desk when my husband was talking to her… I told her the dates I topped up and she laughed at me… “You do realise energy prices went up?” She says, like she’s talking to a 5 year old child… Still waiting for my complaint to be dealt with from last time… They’re over the time limit to reply to me… So I guess it’s a case for the ombudsman now because being dismiSSEd and disrespected on this level is a actual joke… AVOID THIS COMPANY. ”

“ Can't even find enough negative words to describe how bad SSE and Ovo are! I have moved house over 4 weeks ago and want to close my account and a refund of my credit. ”

“ Second issue since moving out, I was advised I will be getting a refund for nearly £500. ”

“ So can’t give money for electric or refund apparently so effectively top-up, with be lost. ”

“ Usless people lack of the English vocabulary think SSE employ people with bad English so there can play thick when owe you money back charged me for gas when I didnt have a gas line to my home only had electricity with them and wouldn't give me my 540.00 credit refund I was owed due to my faulty key meter ”

“ Completely Incompetent , no one i speak to knows what they are doing , refund of nearly £400 to be paid after 10 working days but still waiting after 12 days, called again they said i wasnt in credit even though money had been taken out of my account this morning , person didnt know what he was doing and im now apparently having to wait another 10 working days , the number of calls ive made are ridiculous and time wasted actually runs into hours with no resolution !!! ”