Stillwhite have a Customer Happiness Grade of C. Customers love their prices and customer service but are unhappy with their refunds.
“
All the brodes had their beautiful gowns at very reasonable prices, it was so secure and easy to use the whole experience.
”
- Eimear
“
Super easy platform to sell second hand wedding dress. My dress was sold within 5 months of my wedding for a similar price to what I bought it for.
”
- Anonymous
“
I had an excellent experience buying my wedding dress through Stillwhite. Their customer support team was quick to respond and the platform is easy to sort and filter the type of dress you’re looking for. I found a dress I tried on locally and loved for 1/3 the retail price! Plus, I get to give a new life to a beautiful gown that was only worn for a day!
”
- Natalie
“
NOT still white!
Although I eventually got a refund, I lost almost $200 in return shipping (PayPal only covers $30)
Make sure you get lots of current pictures from a seller!
My seller was a liar from the start!
This was supposed to be a $7000 dress! What I got was stained damaged and chopped size 16 down to a mannequin size xxxxs
Tried to work with seller, finally had to go the full PayPal dispute route.
”
- Anonymous
“
Incredible service, easy to use and provided enough details to easily find your perfect dress. I loved that the selection range was so wide (not like in the stores where it's very limited). The website really gave me the ability to narrow down what I wanted and find the exact style I was looking for down to the last detail.
”
- JB
“
Selling took a while and I had to keep reducing the price of the dress even though it was unused and never worn except for trying on. This is possibly owing to the cost of living crisis times we are going through in 2023. Everything will sell at a price. I am however happy with the service and the clients. Updates from Stillwhite were excellent. A positive experience and a smooth system to both post and sell a wedding dress.
”
- Dee Daniell
“
Selling took a while and I had to keep reducing the price of the dress even though it was unused and never worn except for trying on. This is possibly owing to the cost of living crisis times we are going through in 2023. Everything will sell at a price. I am however happy with the service and the clients. Updates from Stillwhite were excellent. A positive experience and a smooth system to both post and sell a wedding dress.
”
- Dee Daniell
