“ust not happy new sofa arrived in January 2020 and spend about £5000 is was late due to COVID but that was OK. Once unwrapped I noticed a few marks and miss matches of leather followed by poor stitching, ALL Manufacturers faults in production.
I told Stockton I wasn’t happy I wanted the item replacing completely as the The faults were unacceptable they showed me that they could fix all the faults and they will order a new pieces of leather to replace the faulty areas. And my sofa would be as good as new. At the time I did say that if it wasn’t perfect once it was repaired I would not be happy and I wouldn’t after a refund or a replacement sofa and this was agreed.
They have now repaired the sofa twice and still it is not correct I have mismatch of leather mismatch of colour and I have stitching lines which are not straight.
I have been exceedingly patient and have allowed them to come back view the product send as many repair man as possible to repair it and they have failed.
Stockton is on now refusing to replace the sofa or to give me a refund surprise surprise.
Are you going to buy a product buy from anybody else except the Stockton is this service is diabolical and the repair people cannot do the job required.”
“I am in dispute with Stocktons in Manchester (a designer furniture retailer) regarding a problem with a very recent furniture order. I cancelled it and asked for my deposit to be returned. They won't accept the cancellation or return the deposit. They play hardball unlike their competitors Barker & Stonehouse who are good people to deal with if the customer has a problem with their order.”
