"Customer service absolutely shocking. Damage to existing furniture, telephone line ripped out, dents to banister, door frames, telephone stand. Phoned and emailed numerous times, they don\u2019t contact you back. Once they have your money, they don\u2019t want to know. Was offered \u00a3200 compensation voucher for the store!!! I don\u2019t want to ever buy from them again. Be warned. Furniture arrived filthy and end product damaged. I emailed, phoned and even called in store"

"Worst level of Customer Service EVER received from this company. Rude, dismissive, argumentative Staff. New sofa ( not cheap) arrived with a flaw in back cushion ( told it was a shadow) !!! seat and back cushions flattened and sunk within 2 days. 3rd day of owning the sofa I had to call the Chester Store and voice my opinion. They just did not want to know. Albeit, they sent an independent upholsterer to check it out. He was just as worse as the store staff for being rude And dismissive.\r\ntold the reports come back with \"nothing to do with them\" So if I want firmer seating them I can pay for it. !!!! Told them apparently I should have been offered a choice of \"fillings\" for the cushions At POS which I wasn't offered. So unaware of choices !! Was told. NO you don't as there is only a standard fillings for this sofa. Alas. This staff member never did his homework so if there is only 1 standard filling then there's false advertising going on here. I'm not bothering going to the Customer service manager I'm going direct to the CEO Jonathan Stoker. Let's hope his customer service skills are better than his staff . A month old sofa already looks 5 years old !!! Quality. \r\nPS . To be fair the lady who served me was more than helpful"

"Worst level of Customer Service EVER received from this company. Rude, dismissive, argumentative Staff. New sofa ( not cheap) arrived with a flaw in back cushion ( told it was a shadow) !!! seat and back cushions flattened and sunk within 2 days. 3rd day of owning the sofa I had to call the Chester Store and voice my opinion. They just did not want to know. Albeit, they sent an independent upholsterer to check it out. He was just as worse as the store staff for being rude And dismissive.\r\ntold the reports come back with \"nothing to do with them\" So if I want firmer seating them I can pay for it. !!!! Told them apparently I should have been offered a choice of \"fillings\" for the cushions At POS which I wasn't offered. So unaware of choices !! Was told. NO you don't as there is only a standard fillings for this sofa. Alas. This staff member never did his homework so if there is only 1 standard filling then there's false advertising going on here. I'm not bothering going to the Customer service manager I'm going direct to the CEO Jonathan Stoker. Let's hope his customer service skills are better than his staff . A month old sofa already looks 5 years old !!! Quality. \r\nPS . To be fair the lady who served me was more than helpful"

"Worst level of Customer Service EVER received from this company. Rude, dismissive, argumentative Staff. New sofa ( not cheap) arrived with a flaw in back cushion ( told it was a shadow) !!! seat and back cushions flattened and sunk within 2 days. 3rd day of owning the sofa I had to call the Chester Store and voice my opinion. They just did not want to know. Albeit, they sent an independent upholsterer to check it out. He was just as worse as the store staff for being rude And dismissive.\r\ntold the reports come back with \"nothing to do with them\" So if I want firmer seating them I can pay for it. !!!! Told them apparently I should have been offered a choice of \"fillings\" for the cushions At POS which I wasn't offered. So unaware of choices !! Was told. NO you don't as there is only a standard fillings for this sofa. Alas. This staff member never did his homework so if there is only 1 standard filling then there's false advertising going on here. I'm not bothering going to the Customer service manager I'm going direct to the CEO Jonathan Stoker. Let's hope his customer service skills are better than his staff . A month old sofa already looks 5 years old !!! Quality. \r\nPS . To be fair the lady who served me was more than helpful"

"Worst level of Customer Service EVER received from this company. Rude, dismissive, argumentative Staff. New sofa ( not cheap) arrived with a flaw in back cushion ( told it was a shadow) !!! seat and back cushions flattened and sunk within 2 days. 3rd day of owning the sofa I had to call the Chester Store and voice my opinion. They just did not want to know. Albeit, they sent an independent upholsterer to check it out. He was just as worse as the store staff for being rude And dismissive.\r\ntold the reports come back with \"nothing to do with them\" So if I want firmer seating them I can pay for it. !!!! Told them apparently I should have been offered a choice of \"fillings\" for the cushions At POS which I wasn't offered. So unaware of choices !! Was told. NO you don't as there is only a standard fillings for this sofa. Alas. This staff member never did his homework so if there is only 1 standard filling then there's false advertising going on here. I'm not bothering going to the Customer service manager I'm going direct to the CEO Jonathan Stoker. Let's hope his customer service skills are better than his staff . A month old sofa already looks 5 years old !!! Quality. \r\nPS . To be fair the lady who served me was more than helpful"

"Worst level of Customer Service EVER received from this company. Rude, dismissive, argumentative Staff. New sofa ( not cheap) arrived with a flaw in back cushion ( told it was a shadow) !!! seat and back cushions flattened and sunk within 2 days. 3rd day of owning the sofa I had to call the Chester Store and voice my opinion. They just did not want to know. Albeit, they sent an independent upholsterer to check it out. He was just as worse as the store staff for being rude And dismissive.\r\ntold the reports come back with \"nothing to do with them\" So if I want firmer seating them I can pay for it. !!!! Told them apparently I should have been offered a choice of \"fillings\" for the cushions At POS which I wasn't offered. So unaware of choices !! Was told. NO you don't as there is only a standard fillings for this sofa. Alas. This staff member never did his homework so if there is only 1 standard filling then there's false advertising going on here. I'm not bothering going to the Customer service manager I'm going direct to the CEO Jonathan Stoker. Let's hope his customer service skills are better than his staff . A month old sofa already looks 5 years old !!! Quality. \r\nPS . To be fair the lady who served me was more than helpful"

"Worst level of Customer Service EVER received from this company. Rude, dismissive, argumentative Staff. New sofa ( not cheap) arrived with a flaw in back cushion ( told it was a shadow) !!! seat and back cushions flattened and sunk within 2 days. 3rd day of owning the sofa I had to call the Chester Store and voice my opinion. They just did not want to know. Albeit, they sent an independent upholsterer to check it out. He was just as worse as the store staff for being rude And dismissive.\r\ntold the reports come back with \"nothing to do with them\" So if I want firmer seating them I can pay for it. !!!! Told them apparently I should have been offered a choice of \"fillings\" for the cushions At POS which I wasn't offered. So unaware of choices !! Was told. NO you don't as there is only a standard fillings for this sofa. Alas. This staff member never did his homework so if there is only 1 standard filling then there's false advertising going on here. I'm not bothering going to the Customer service manager I'm going direct to the CEO Jonathan Stoker. Let's hope his customer service skills are better than his staff . A month old sofa already looks 5 years old !!! Quality. \r\nPS . To be fair the lady who served me was more than helpful"